When the guy came around on a cold call I was sceptical I must say. However, he was really good so I heard him out. Decided why not, and gave it a try. 1 year later and we are still with McQueens.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can’t thank you enough for the brilliant excellent service McQueens has delivered. Since commencing with McQueens deliveries I have so much praise and thanks for the delivery process. Also speaking wi... See more
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McQueehs dairy has been fantastic with setting up and maintaining my account. They are always friendly and polite. The products are really good quality and value. I would and have recommended them... See more
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OMG, I absolutely love McQueens Dairies! The milk is great, and the customer portal is easy to access. I especially love the chocolate milkshake; it is a must try! I was also very pleased to discover... See more
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Company details
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Zanele was very prompt and helpful in…
Zanele was very prompt and helpful in resolving my billing query. Thanks.
August 12, 2026
Unprompted review
Reply from McQueens Dairies
Hi Barry, thanks so much for taking the time to leave us this lovely review⭐
I'm so pleased to hear that Zanele was on hand to provide you the best support and resolve the issue you ran into. I will make sure your feedback is passed along🙌
If you ever need assistance again, please don't hesitate to reach out, our team will be on hand to help!
Thank you for your support🥛
Avoid avoid avoid
Avoid avoid avoid
I wish i'd checked trust pilot before i was tared with the same brush. Got the friendly face at the door which I was hesitant about even answering. I was then asked if I wanted their 'free trial'. Foolishly said yea why not. Apparently this is a verbal contract and gives them the right to just send you milk and bombard you with calls to give them your bank details! How is this even happening in this day and age. DO NOT GIVE ANY DETAILS OVER. No bank details off me thank you very much. Learn how to run a proper business.
August 12, 2026
Unprompted review
Reply from McQueens Dairies
Hi Gary,
We're very sorry to hear about your experience with us. To clarify, when you sign up through one of our representatives at your door is a trial period that is chargeable for you try our services before committing to weekly deliveries. Once you receive your first delivery, our team reaches out to see if you would like to proceed to set up payment method and continue deliveries.
We are very sorry to hear that this was not clear from the beginning. The representative at the door should have provided a leaflet which explains the process. We will certainly pass your feedback to our sales team to improve our communication and messaging.
Once again we do apologise for the inconvenience caused. Thank you for providing feedback as it helps us improve our services going forward.
Free trial…misrepresentation
Had a nice young lad show up at my doorstep and he explained this as a free trial for one and then decide if you like it or not. Turns out it was a misrepresentation, the minimum subscription is 4 weeks.
Seems like a ridiculous way to try and get money. I kept receiving deliveries I didn’t ask for, and it’s just regular alpro almond milk. I can get it myself from the shop. There’s actually better organic options at any regular supermarket.
Then they bombard you with calls and messages. I finally called to cancel and the guy mentioned that I owed money for delivery. Why not just be honest from the very beginning and say that it’s a 4 weeks subscription. What a dodgy way to get money out of people. That’s misrepresentation and illegal to do this to a consumer! Will be raising a complaint with the Financial Ombudsman!
August 12, 2026
Unprompted review
Reply from McQueens Dairies
Hi B.K - Thank you for taking the time to share your experience with us. We apologise that the trial and subscription were not explained to you clearly and that this has left you feeling misled.
To clarify, we do not have a four-week minimum subscription, and customers are free to cancel at any time. While we offer a trial period, this is not a free delivery, but an opportunity to try our products before deciding whether to continue with the service. We appreciate, however, that this was clearly not how the offer was explained to you, and we apologise for the confusion and frustration this has caused.
We’d like to look into what happened, including the information provided when you signed up and the subsequent deliveries, and interactions you had with our team.
We have sent across a request for more information, so that we can investigate this internally and review the circumstances with the relevant team.
Thank you again for raising this with us. We take concerns about how our offers are explained seriously and will do our best to ensure this is resolved with you ASAP.
Milk is good IF it's delivered...
Milk is good IF it's delivered. I have had nothing but issues with this company and still not able to cancel as they push and push for you to stay. My delivery instructions have been on my account since the day I signed up. The issue is, the delivery drivers aren't listening to instructions. I live in an area where things get stolen if left in plain sight, hence why my instructions are there. Anyway, the drivers leave my milk on the doorstep every Tuesday and Friday, guess what? STOLEN. EVERY SINGLE TIME. Despite the weekly complaints I make, this isn't being resolved. I message on the online chat - 'I have escalated this to the depot manager' still happens. I call up - SAME THING! OK you issue a credit, but I don't want that. I want my milk, delivered to the correct spot but you can't seem to accommodate that.
I am so fed up of the poor service this company provides. Teach your drivers how to read delivery instructions, they are there for a reason.
To add - I have just called to cancel and your customer service is terrible. I spoke to a girl called Carly (?) her attitude was disgraceful when I said I wanted to cancel. Appreciate you want to keep customers but if I'm calling to cancel, don't keep pushing people to stay. I gave so many chances for this to be sorted and you didn't so you have lost a customer. Sort your staff out and give some extensive training on customer service. No need to be rude when someone wants to leave. Joke of a company.
August 11, 2026
Unprompted review
Reply from McQueens Dairies
Hi Kylie,
We're very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
It is disappointing to hear that, despite providing delivery instructions, these were not followed by the driver on multiple occasions. We completely understand how frustrating this must have been, particularly as it resulted in your deliveries being repeatedly stolen. This is not acceptable, and we're sorry that this happened.
You are absolutely right that a credit does not resolve the underlying issue. At the end of the day, you need to receive the products you have ordered, and we appreciate how disappointing it must have been to be left without your milk. Delivery instructions are there for a reason, and they should have been followed.
We are also very concerned to hear about your interaction with one of our agents. The attitude you have described falls far below the standards of customer service we expect, and we're sorry that you were made to feel this way when discussing your cancellation. This is not the experience we want any customer to have.
We have sent a request for further information so that we can investigate these concerns in more detail. Your feedback is important to us, and we would like the opportunity to look into this fully.
Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience caused.
Avoid unless you like potential problems ...
Decided to give McQueens a try following a doorstep conversation. Tried to access my account but the process failed. One of their representatives phoned the day after to try to obtain my bank details for direct debit and to persuade me to order additional products. Advised him of the difficulty I was experiencing trying to access my account. He promised to sort it out. Nothing happened. Tried to access my account again this time using the verification via email route. No email received.
Phoned to cancel and was met with the usual hollow promises to sort my account out. It was a difficult conversation as the person at the other end of the phone constantly interrupted.
Take my advice and give this company a very wide body swerve as they are difficult to deal with.
August 12, 2026
Unprompted review
Reply from McQueens Dairies
Hi Dave,
Thank you for sharing your experience with us. We're very sorry to hear that you've had trouble accessing your customer portal.
It is disappointing to hear that, after explaining the issue to one of our advisors, you did not receive a resolution. We would have expected the advisor to investigate the problem thoroughly and provide support to help you regain access to your account, so we're sorry this did not happen.
We're also very sorry to hear that you have decided to cancel your service with us following the numerous unsuccessful attempts to access your account. We understand how frustrating this must have been. We never want our customers to experience difficulties when managing or cancelling their accounts, and we will ensure your feedback is shared with the relevant teams to help improve our service going forward.
Additionally, we're sorry to hear that you felt interrupted during your phone conversation. We appreciate how important it is for customers to feel listened to and supported, and we're disappointed that this was not your experience.
Once again, we sincerely apologise for the inconvenience caused and thank you for taking the time to provide your feedback.
Harassment?
Following my last review, I am now receiving text messages from McQueens telling me to pay the £1.41 they say I owe them before they "take further action". They want me to ring THEM. Why not ring me?
As per my previous review, this sum is for an item they delivered THAT I DIDN'T order! It's here for them to collect. They are welcome to come + pick it up (as previously mentioned).
I'm 76 years old + suffered a a serious heart attack 3 months ago. I'm at home most of the time. McQueens are bullies + a company registered in Prague (??).
August 12, 2026
Unprompted review
Reply from McQueens Dairies
Hi Roger – Thank you for getting back in touch and for providing the additional information we requested.
I can see from your previous review that you have now provided the further details we needed. We have been able to investigate your account and identify an error which resulted in this matter not being handled as it should have been.
I have contacted you directly by email to explain the situation in full, including the steps we are taking to rectify it. We hope to hear back from you soon so that we can make sure everything is resolved for you.
We sincerely apologise for the frustration and upset this situation has caused. We appreciate you bringing this to our attention, as it has allowed us to investigate the matter internally and put the appropriate steps in place to prevent a similar issue occurring.
Thank you again for your patience.
The milk was ok but felt taste has…
The milk was ok but felt taste has become more watery 🤷🏻♀️ , been customer by force for the past two years!
I would like to express exactly how i feel now , I had felt sorry for door man so wanted to try it .
Ladies and gentlemen this company have been forcing me not to cancel my orders as this is no contract! They push you to the next level just to stay !!
I told them to cancel my orders 6 months ago while being abroad they just put it on hold without my consent! I’m back to uk then I see all these payments had gone out knowing I’m not here nore they have send milk n eggs 🤔
Just again last week I strongly said cancel my orders ! After many attempts of negotiating with me 👀 I said no dear cancel or I will make complaint and will escalate this to the next level and take you to court so man behind the phone agrees to cancel … well guess what he didn’t cancel the order I was breastfeeding my one week old baby now I just saw they charged my account at 3:15 AM today despite my explicit cancellation last week.I have tried to cancel this service for the past 6 months via phone and email. For two years, your drivers have left deliveries unsecured where foxes eat the eggs and damage the milk. I have CCTV footage and call recordings of these ongoing issues.Last week, after a long negotiation, your sales agent finally agreed to cancel my account. Despite this, you took payment today.
I have decided to take them to court for me it’s very easy we have 9 lawyers in one family , why I’m going to do this it’s not about few pounds is about the respect for clients right . ( I didn’t have the ehhs for the past two years I have proofs many of it, they don’t provide you with box 📦 outside so they can leave it gently like all other farm companies, they don’t care about your feelings or your money…)
I hope everyone starts to cancel their orders
August 12, 2026
Unprompted review
Reply from McQueens Dairies
Hi Bnar,
We are very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
We're sorry to hear that you've found our milk to be more watery lately. We take great pride in the quality of our products, so it is concerning to hear that we may have fallen short of your expectations.
We're also sorry that you found the cancellation process difficult. We aim to provide a seamless and straightforward experience for all our customers, and we're disappointed that this was not your experience.
It is particularly concerning to hear that, after requesting a cancellation due to moving abroad for six months, a holiday pause was applied without your consent and payments continued to be taken. We understand why this would be frustrating, and we would like to investigate this matter further.
Regarding the payment taken after your recent cancellation request, our payments are collected in arrears, so this may have been a final payment to clear any outstanding balance on the account. However, we would still like to review this fully to ensure everything has been handled correctly.
We have sent you a request for some additional information so that we can investigate this further. We sincerely apologise for the inconvenience caused and appreciate the opportunity to look into this for you.
They don't deliver and take your money…
They don't deliver and take your money AVOID AT ALL COSTS - complete con, and you cannot cancel easily!
Despite it looking great they don't deliver and are great on the phone, but then ignore it all anyway and keep charging you with no deliveries. Blaming their systems of course!
August 12, 2026
Unprompted review
Reply from McQueens Dairies
Hi Alex,
We are very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
It is concerning to hear that you have not been receiving deliveries while continuing to be charged. This is not our intention, and we completely understand how frustrating this must be. We are committed to getting this resolved for you as quickly as possible.
We are also sorry that our cancellation process felt difficult. We aim to make every part of our service as simple and seamless as possible, so it is disappointing to learn that this was not your experience. Your feedback will be shared with the relevant team for future consideration.
We have sent you a request for some additional information so that we can investigate this matter further. Once we receive your response, we will work to rectify the situation as soon as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
Much nicer knowing my milk is farm…
Much nicer knowing my milk is farm fresh and the fresh orange is so tasty my kids fight over it so had to up my order. Thanks to Laura for helping me set up my online account
August 7, 2026
Unprompted review
Reply from McQueens Dairies
Hi Ruth,
Thank you so much for your lovely review! 😊🥛🍊
We're delighted to hear you're enjoying the farm-fresh milk and that the fresh orange juice has become such a hit with your kids! 😄💛
A special thank you for mentioning Laura. 🌟 We'll be sure to pass on your kind words to her. We're so pleased she was able to help you get your online account set up smoothly.
Thanks again for your support, and we look forward to continuing to deliver fresh goodness to your doorstep! 🚚
"free" trial, then demanded to pay
Door salespersons (3) at my door pitched a free trial of milk. Was explained to me that I would get a bottle to try, then I'd get a call to discuss if I'd like to set up ongoing deliveries. Was then receiving multiple daily calls or texts about setting up and making payments. Logged on to find they had set up a reoccurring delivery which I could not cancel myself online. At no point had I consented to ongoing deliveries past the trail bottle or any related charges. I had not set up any payment options but received another bottle that I did not agree to receiving. When I phoned I was told that I would not have been told by the door salespeople at my door that it was a free trial. My doorbell footage from the conversation confirms although they never said the word free, everything else about the way it was communicated made it seem like a free taster, and with no obligation to continue past the first bottle. No costs were discussed during the conversation and the words "give it a try for maybe a day or two next week", again supporting the assumption that it was a free bottle and non-obligatory continuation.
The call handler then said that I would still be expected to pay for all the milk I had received.
Their sales tactics feel like they just want to get people looped into their system, without their full consent and everything about my interactions with this company has felt icky. I'd be cautious.
July 28, 2026
Unprompted review
Reply from McQueens Dairies
Hi there - Thank you for taking the time to share your experience with us.
We’re sorry to hear about the experience you’ve had. This is certainly not the standard of service we aim to provide.
We do apologise that, when you spoke with our canvasser, it was not made clear how our trial period works. While we do offer a trial period, this is not a free trial. Customers can try our products and, if they decide they are not for them, they can cancel at any time as there is no ongoing commitment.
We have sent you a request for further information so that we can review your account and the circumstances surrounding the deliveries. This will also allow us to look into the calls and other interactions you’ve had with our team and ensure that any appropriate action is taken regarding charges for products you did not intend to receive.
We take concerns about how our products, trial periods and delivery arrangements are explained to customers very seriously. Your feedback will also be passed to the relevant sales team manager for review.
We appreciate you bringing this to our attention and apologise for the frustration caused. We hope to speak with you soon and get this resolved as quickly as possible.
Good service and helpful
Good service and the Agent Happiness Ntombikayise is extremely helpful and kind.
August 11, 2026
Unprompted review
Reply from McQueens Dairies
Hi Alexander,
Thank you for the amazing review! ✨
We're delighted to hear that you're finding our services great and that Happiness was extremely helpful and kind answering any queries. We will surely pass your kind words to her! 😁🙌
Thanks for your support and here's to many more deliveries! 🥰🚚
Nice chap
Nice chap, Kevin sorted what i wanted. Not started deliveries yet so can't call on that. Lot bigger company than lead to believe from salesman
August 11, 2026
Unprompted review
Reply from McQueens Dairies
Hi Kate,
Thank you so much for leaving such an lovely review! ✨🙌
It's great to hear that Kevin sorted any queries you've had, we will surely pass your compliments to him. 😁
We would like to thank you for joining your local milk round and we hope you enjoy your first delivery! 🥛🚚
Helpful & Polite
We have not tried the products yet, however Richard was very helpful over the phone, got the payment set up, and I am looking forward to receiving my milk & orange juice! Richard was very polite, and very helpful. Thank you!
August 11, 2026
Unprompted review
Reply from McQueens Dairies
Hi Lorna,
Thank you for joining your local milk round and for leaving us such an amazing review! 🥛🙌
It's great to hear that Richard was helpful over the phone setting up your payment method and account. We're thrilled to hear that he was polite as that is exactly what we strive for our customer service team. We will surely pass your kind words to him! 😊
Thanks again for joining us and hope you enjoy your first delivery! ✨🚚
THANK YOU
Admittedly, I haven't tried any of the products yet—as our journey with them is just beginning—but I would like to commend the customer service approach for its courtesy, competence in selecting products for us as new clients, and reliability. This applies especially to Jake, with whom we discussed our nutrition plan over the phone.
August 11, 2026
Unprompted review
Reply from McQueens Dairies
Hi there! 👋
Thank you so much for taking the time to share your 5⭐ experience with Jake. 🤩💫
We are delighted that Jake was able to assist you in the way he did. We will make sure to pass along your kind words to him. ☺️🙌
Great to have you on board and we cannot wait for that first delivery with you. 🤗👏🥛
Deliveries are great but if you want to…
Deliveries are great but if you want to cancel beware the hard pushback.
Also i had overpaid, not much £2, asked for it back and omg the customer service went out the window.
Didnt get it back, in the end told them to keep it and use it on training.
August 11, 2026
Unprompted review
Reply from McQueens Dairies
Hi Anne,
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience with us. This is certainly not the level of service we strive to provide.
We're pleased to hear that you were happy with the delivery service itself, but we're disappointed to learn that you experienced significant pushback when requesting to cancel your account. While our team may try to understand the reasons behind a cancellation and offer solutions where possible, it is never our intention to make customers feel pressured after they have made their decision. We apologise if this was the impression you were left with.
It is also particularly concerning to hear that you believe you were overcharged by £2 and that, after requesting a refund, the issue was not resolved. We understand how frustrating this must be, and we would like the opportunity to investigate the matter further and ensure it is addressed appropriately.
To help us look into this, we have reached out for further information and hope to hear back from you soon. We are keen to get this sorted for you as quickly as possible.
Once again, we sincerely apologise for the inconvenience and frustration caused. Thank you for bringing these concerns to our attention, and we hope to resolve this matter for you shortly.
Kerr called me and was very polite and…
Kerr called me and was very polite and helpful. He solved the issue I had about setting up a direct debit.
I like that I can order twice a week and that I can swap and change items as and when I need to.
August 11, 2026
Unprompted review
Reply from McQueens Dairies
Hi Margaret! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
Delighted to hear that Kerr was able to assist with your direct debit in a polite and helpful manner. 🤗👏
Great to have you on board and we love to hear you are looking forward to your deliveries twice a week. 😁🥛
The advisor that called me was great…
The advisor that called me was great help and very polite and explained everything I had to know looking forward to my first delivery
August 11, 2026
Unprompted review
Reply from McQueens Dairies
Hi Kelly,
Thank you so much for the amazing review! We're delighted to hear that our customer service was a great help, explaining everything politely and efficiently. That's exactly what we aim for! 😊✨
Thanks again for joining our local milk round! We look forward delivering to you! 😁🙌
Very easy to set up account
Very easy to set up account. Phone conversation was helpful regarding ordering explanation….
August 11, 2026
Unprompted review
Reply from McQueens Dairies
Hi Paul! 👋
Thank you so much for taking the time to share your 5⭐ experience with us. 🤗✨
We are delighted to hear that our team were able to assist in getting your account set up. We look forward to many farm-fresh deliveries to come. 😁🥛
Great to have you on board supporting local milk deliveries with McQueens. ☺️👏
It just makes all the difference
It just makes all the difference. Waking up to fresh milk is a game changer for me. Always there , always on time and always fresh. You do not realise the difference between fresh and supermarket milk until you have a fresh glass bottle of semi skimmed in your hand. Absolutely delicious
August 9, 2026
Unprompted review
Reply from McQueens Dairies
Hi Catherine! 👋
Thank you so much for such a lovely 5⭐ review! 🤩💫
How much better does the farm-fresh milk hit out of a glass bottle? 😄🥛👏
Amazing that you are enjoying waking up to the sight of farm-fresh milk on your doorstep. It really is the best way to start to the day. 🤗✨🌄
Direct Debit Debacle
Loved the milk, you should try it, so much better. Loved the service. Loved the fact that we were helping real farms not supermarkets
So why get one star?
Our Direct Debit goes out on the first of the month. This month Aug 26 the first is a Saturday.
We pay by direct debit thus cannot fall behind.
So my surprise to find “my account had exceeded its payment terms” we owe £7:02 not because of anything we did, but because they did not take the money on the following Monday. I had just arrived home from working away.
The Email I received was quite aggressive in tone for something that is not our error.
Quite burst the bubble for me to be honest.
Have a look on the internet there are quite a few messages out there so you can formulate your own views. Your customer service needs a complete overhaul.
August 10, 2026
Unprompted review
Reply from McQueens Dairies
Hi Pete - Thank you so much for sharing your experience with us. We are sorry to hear that what started as a positive experience with us was let down with this direct debit issue.
We understand how frustrating this would be, given how smoothly things were running with deliveries and payments.
We want the chance to review your experience to see what caused this and get this matter rectified ASAP.
We have sent across a request for more information that will allow us to further evaluate your time with us and pinpoint what exactly went wrong. This means that we can investigate this and reach out to directly.
Once again, I do apologise about the sour taste left on your experience after such a bright start. Thank you so much for sharing your experience with us.
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