The milk is great, but the website is absolutely terrible. I’m fed up with having to call every time there’s a change or I need to do something, simply because the website is so difficult to use. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to make two calls today, querying an increase in prices. The portal showed £6.12.My bank was billed £6.60 The first agent was unable to decipher the difference and transferred me to the... See more
Company replied
McQueehs dairy has been fantastic with setting up and maintaining my account. They are always friendly and polite. The products are really good quality and value. I would and have recommended them... See more
Company replied
When the guy came around on a cold call I was sceptical I must say. However, he was really good so I heard him out. Decided why not, and gave it a try. 1 year later and we are still with McQueens.... See more
Company replied
Company details
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Why are you still contacting me?
Why are you still contacting me?
Mcqueens failed to deliver our paid in advance for milk and eggs.
We had to wait for our money to be refunded.
There was no service to award anything to.
July 12, 2026
Reply from McQueens Dairies
Hi Jane,
We're very sorry to hear about your experience. This is certainly not the level of service we strive for.
We have investigated this further and it looks like your first delivery was due on the 17th of July. However, you have requested to cancel your account on the 16th of July therefore all deliveries were cancelled before you were able to try out our farm fresh milk.
Regarding refunds, it usually takes around 7-10 business days to process and we do apologise for the delay. We hope the refund has been processed however if you still experience issues please don't hesitate to reach out.
Sorry to see you go before trying our products. Your feedback is crucial as it helps us improve our services.
Not happy the milk gets delivered at…
Not happy the milk gets delivered at midnight and stays on the doorstep for 9 hours in the heat
July 3, 2026
Reply from McQueens Dairies
Hi Caroline,
I’m really sorry to hear about your earlier delivery and any inconvenience this has caused.
Our drivers aim to deliver between 11pm and 7am, depending on where your home sits on their route 🚚✨
Unfortunately, we’re not able to change the delivery time, but we do have some helpful tips for keeping your milk fresher for longer here:
https://www.mcqueensdairies.co.uk/milk-fresher-for-longer/ ❄️💙
Thank you for sharing your experience with us.
If I could give 0 stars I would
They came around to my house trying to sell their product. I told them I was no interested as it is only my wife who drinks wilk and we only go through about 500ml of milk a week which makes it not viable for either party. They convinced me to do a trial and if I was happy they would set up a regular 2 weekly supply of 1 pint of milk. They contacted me 2 weeks later to say that they would start delivering on the following Monday every week. I told them that I would not be at home as I was going on leave and it was agreed to suspend the delivery. Surprise Surprise they delivered the milk on the following Monday and thankfully my neighbour noticed it and took it in. Mcqueens then phoned me to find out how the delivery wen, so I informed them that I had been online to look at my account to see that this was set up as a weekly delivery and not 1) a trial as originally promissed and 2) only to be every 2 weeks and 3 I was told the trial would be £1 but I was now charged £1.17 and due to this they could cancel they account. I was contacted 3 more times to enquire if I was happy with the delivery. This 1) shows that their systems are so bad that after cancelling my account it was not done first time nor that my complaint was registered. Also they tried to convince me on each call, after telling them to cancel my account, to buy other products of theirs and then went ahead and charged me £1.17 for delivering milk when I clearly told them that I was on leave (unfortunately for them there were 2 other people around when I told them I would be on leave). I will never ever use their services nor buy their products.
July 14, 2026
Unprompted review
Reply from McQueens Dairies
Hi Kevin,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
It is particularly concerning to hear that you were signed up for weekly deliveries instead of fortnightly, and that you were given incorrect pricing information by our canvasser. This is unacceptable, and we will ensure your feedback is passed to our Sales Team for further investigation.
We're also disappointed to hear that your holiday request was not processed correctly, resulting in a delivery being made while you were away. We understand how frustrating this must have been and apologise for the inconvenience caused.
In addition, we're sorry to hear that you continued to receive calls about your delivery after you had already cancelled your account. This is not the experience we want our customers to have, and your comments will be shared with the relevant teams so that we can review our processes and improve going forward.
Once again, we sincerely apologise for the frustration and inconvenience caused. Thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve our service.
Improve your website 
The milk is great, but the website is absolutely terrible. I’m fed up with having to call every time there’s a change or I need to do something, simply because the website is so difficult to use. The product itself is great, but the online experience really lets the company down. Please invest in making the website more user-friendly!
August 6, 2026
Unprompted review
Reply from McQueens Dairies
Hi Dean,
Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you love our milk, but we sincerely apologise for the frustrations you’ve experienced with our website.
We recently introduced a new portal designed to make it easier for our customers to manage their accounts, make changes, and add holidays. However, we recognise that there may still be challenges that need to be addressed. If you could provide us with specific issues you’re encountering, we would be more than happy to assist you further and ensure a smoother experience moving forward. Contact our customer service team via Live Chat, social media or by calling us on 0330 555 5588. The team will be able to assist you further.
Thanks for your feedback as it helps us improve our offerings.
Oat milk lovely
Oat milk lovely. Delivery service really good 100% no complaints. Your milk and service is really good, thank you.
July 11, 2026
Reply from McQueens Dairies
Hi Marion,
Thank you so much for the fantastic review! 😊
We're delighted to hear our oat milk is lovely and that the delivery service is superb with no complaints. Thanks again for your support and here's to many more flawless deliveries! ✨🥰
If we could give no stars……….
If I could give no stars I would ..we never signed up for a delivery . A young man came round saying they were trialing in this area and they would leave a pint and a leaflet to call if we wanted to sign up. We didn’t… 6 months later with no communication or bill ever received we find that they signed us up without our knowledge and yesterday received a threatening email … for 1 bottle of milk @ £2.89… (that we thought was a trial sample) we have now paid but beware you get signed up without your agreement or knowledge ….they couldn’t even get our names or details right on the threatening email …
Looking at other reviews we are not alone ,,,,
August 7, 2026
Unprompted review
Reply from McQueens Dairies
Hi Rosemary,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
To clarify, our trial period is chargeable and is intended to give customers the opportunity to try our products before deciding whether they would like to continue with regular deliveries. The outstanding balance you have been contacted about may relate to those initial trial products.
That said, it is unusual to hear that you received communication regarding an outstanding balance approximately six months later, and we completely understand why this has caused confusion and concern.
For further clarification, we would encourage you to contact our Credit Control Team on 0141 473 8995. They will be able to review your account in detail, explain the balance, and answer any questions you may have regarding the charges.
Once again, we sincerely apologise for any confusion and inconvenience caused. Thank you for bringing this to our attention, and we hope we can help resolve the matter as quickly as possible.
Great customer service
Great customer service, I’d made an error on my order and the lady I spoke to on the phone was efficient and friendly and sorted out my order with no problems
July 29, 2026
Unprompted review
Reply from McQueens Dairies
Hi Sheila,
Thank you so much for the lovely review! We're thrilled to hear our customer service has been great sorting out your order. That's exactly what we aim for!
Thanks again and here's to many more deliveries! 🥛😁
Trampled our plants
Pros:
Speedy customer service
Tasty oat milk
Cons:
The milkmen trampled over our newly transplanted plants in our front garden. For some reason, they did not use the designated stairs to the front door. We caught them doing this on CCTV multiple times and complained. McQueens said it would take it seriously. However, the milkmen continued to do so (in fact, this could be also construed as trespassing). As such, the milkmen have now damaged our garden.
Secondly, the milkmen delivered the wrong milk numerous times. Unacceptable.
August 8, 2026
Unprompted review
Reply from McQueens Dairies
Hi Amelia,
Thank you for taking the time to leave your feedback. We're delighted to hear that you've enjoyed our customer service and found our oat milk tasty. 🥛
However, we're very sorry to hear about the issues you've experienced with your deliveries. It is particularly concerning to learn that one of our drivers has walked over your newly transplanted plants in your front garden. We completely understand how upsetting this must be, especially after you took the time to raise the issue with us and it was passed on to the delivery team.
We're also disappointed to hear that the problem has continued and that you've received the wrong milk on multiple occasions. This is unacceptable and certainly not the level of service we strive to provide.
We have already reached out to gather further information so that we can investigate these issues thoroughly with the relevant teams. We hope to hear from you soon, as we want to resolve this matter as quickly as possible and prevent any further problems.
Once again, we sincerely apologise for the inconvenience and frustration caused. Thank you for bringing this to our attention and giving us the opportunity to put things right.
keep getting my order wrong first week…
keep getting my order wrong first week i didn’t get my milk and juice and this week 04/08/26 got a 1 pint instead 2pint of milk
June 30, 2026
Reply from McQueens Dairies
Hi Michelle,
We are very sorry to hear about your order being wrong especially during your first week. This is certainly not the level of service we strive for.
Please contact our customer service team via Live Chat, social media or by calling us on 0330 555 5588 and they will be able to investigate this further for you and ensure it won't happen again.
Thanks for bringing this to our attention as it helps us improve our offerings.
If I could give zero stars I would
If I could give zero stars I would. First couple of weeks were okay. Then I was continuously harassed to set up a direct debit, which I declined. They phoned me but wanted me to confirm my details which I again declined. Decided to cancel. You can't do it on line. So I made a payment then phoned to cancel, which they really tried to resist. A few weeks later I got an invoice including two pints for the week I was on holiday and had asked to not be delivered (they we not delivered) and two pints after I cancelled which were also not delivered. Then two more payments for "Dairy Surcharge" but no explanation for what this is, and claiming a payment made by me on 1st July was £4.20 when I actually paid £9.36. I want to email them so there is an evidence trail, but you can only phone them! Avoid this company!
August 8, 2026
Unprompted review
Reply from McQueens Dairies
Hi Ruth,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
We're sorry to hear that you felt bombarded with calls regarding setting up a Direct Debit. While we do require a payment method to be registered on the account, we understand how frustrating repeated contact can be. We also offer alternative payment options, and we're sorry that this experience ultimately led to your decision to cancel your service with us.
We're also concerned to hear that, after settling your balance when cancelling, you continued to receive invoices for deliveries that you believe were made during your holiday period. To clarify, the Dairy Surcharge refers to the temporary 12p delivery fee that was introduced to help offset increased fuel costs.
Additionally, it is concerning that you made a payment of £9.36, but only £4.20 appears to be reflected on your account. We appreciate how confusing and frustrating this must be, and we would like to ensure this discrepancy is investigated properly.
Please contact our Credit Control Team on 0141 473 8995, and they will be able to review your account in detail, investigate the payment history, and provide further assistance.
Once again, we sincerely apologise for the inconvenience and frustration caused. Thank you for bringing this to our attention, and we hope we can resolve this matter for you as quickly as possible.
all of the staff are very customer…
all of the staff are very customer orientated . they are also extremely helpful with any query, change or pause . the new customer portal is coming along well.
Karl S was a great help when I needed to ring and speak with the team today.
August 7, 2026
Unprompted review
Reply from McQueens Dairies
Hi Andi,
Thank you so much for the amazing review! 🌟
We're delighted to hear that you've had such a positive experience with our Customer Service Team and that they've always been extremely helpful whenever you've had any queries. 😊
It's especially wonderful to hear that Karl S was able to provide great support and assistance. We'll be sure to pass your kind words on to him, as we're sure he'll be thrilled to hear your feedback! 👏✨
Thank you again for your support and for taking the time to share your experience. It truly means a lot to us! 🥛🚚💙
Missed deliveries, difficult cancellations, demanding money after refund and cancellation.
I signed up after door to door sales. First couple of weeks were OK, payment out, 2 litres milk delivered.
Then the third week, a delivery was missed. I had a lot on at the time and gave them the benefit of the doubt.
A couple of weeks later we had 2 glass pints delivered instead of the 2 litre plastic bottle I ordered.
Then the week after that, there was another missed delivery, I called up to cancel.
You can only cancel by phone and Wait times are about 20 minutes.
They were trying and trying to keep me signed up. I cancelled.
A couple of weeks later after cancellation and no deliveries, the same money leaves my account. I ring up and demand a refund, which I get minus some outstanding charge.
Then a month later they email saying I owe them money! Again, calling up waiting time is about 20 minutes.
Ended up paying the amount as it wasn’t an awful lot.
Awful experience.
August 7, 2026
Unprompted review
Reply from McQueens Dairies
Hi DB - We are sorry to hear about the experience you had with McQueens. It falls short of the standard we aim to deliver.
We do apologise to hear you decided to cancel following issues with your delivery which we understand would have been frustrating as it is nowhere the standard expected of McQueens. Following the cancellation, we are sorry to hear that the payment was taken which would have only added to the frustration.
This is not the experience we want for our customers, and we’re sorry that we could not deliver the McQueens experience you expected.
We would like to use your feedback and your experience with us to see what exactly went wrong and how we can rectify this. To do this, we have sent across a request for more information. This means that we can evaluate your time with us and investigate the matter internally.
Thank you once again for sharing your feedback with us.
Service and quality
Really happy with the service and quality of products. Very impressed with the free range eggs I recently ordered. Just a little point in question, I wanted to change the order slightly for one day only but on the portal calendar it looked like I have to change the order a few days in advanced. It was the day before I wanted to make a change. I don’t know if I overlooked another option to cancel but if there isn’t another option then maybe that’s something to look into. Other than that I am completely happy.
August 6, 2026
Unprompted review
Reply from McQueens Dairies
Hi Martyn,
Thank you so much for the fantastic review! We're delighted to hear you're really happy with the service and quality of our products, especially with our free range eggs. 🥰🥚
Regarding the portal, removing items can be done up to a day before your next delivery. However, adding items requires at least of 3 business days to process. Additionally, to pause orders you can do so by adding a holiday on your account.
Thanks for your support and your feedback! 😁🙌
Total incompetence
I ordered 1 carton of oat milk per week from McQueens in March 2026. After 3 deliveries, I decided to cancel. I paid my outstanding bill of £9.88 on 1st May. Since then, I have had numerous messages on my phone and texts to say I still owe £9.88. Despite speaking to McQueens 3 times by phone, and being assured the mistake had been resolved, I received another text today saying the balance is still outstanding. I am in my 70s and now regard this at best as total incompetence, and at worst as harassment. Having rung the company today. I am told their systems are down so I need to ring back (which can take forever to get through).
August 7, 2026
Unprompted review
Reply from McQueens Dairies
Hi Sue - Thank you for taking the time to share your experience with us.
We are sorry to hear about the issues you faced following your cancellation, especially after being told that it had been successfully cancelled when you initially called in and all payment matters were handled.
We would like the chance to review your situation in more detail. To do this, we have sent across a request for more information. This can allow us to rectify the matter ASAP and further investigate what went wrong.
Once again, we apologise for any inconvenience caused. This is far below the experience that is expected and we appreciate you raising this with us.
Failed to set up Direct Debit
Failed to set up Direct Debit, despite confirmations that it had been set up. Tried to pause deliveries but didn't happen, that was early May. Hard to cancel, in the end cause they failed to use the direct debit, in late May McQueens cancelled due to no payment, despite no balance given to us and no use of direct debit. Eventually got a payment reminder in and manually paid using bank transfer, month later got another payment reminder for a different amount, paid that and now another month on (start of August), getting another reminder for another amount! No way to check invoices etc, absolute shambles.
May 7, 2026
Unprompted review
Reply from McQueens Dairies
Hi Scott - Thank you so much for taking the time to share your experience with us. All levels of feedback are vitally important to us and we do apologise your time with us fell short of the standard expected of our service.
We do apologise about the issues that you had with getting your direct debit set up. The setting up of the direct debit is supposed to be a simple and seamless experience for our customers. This can allow us to set up your payment method in the most easiest and hassle-free manner. Apologies that this was not reflected in your experience.
We are also sorry about the experience you had with the payment issues. We would like the chance to review this matter further as it is not something that McQueens aims to deliver.
To do this, we have sent across a request for more information so we can evaluate your time with us to see what caused this to continuously get sent out. This means that we can review your full journey with us.
Once again, we do apologise about any inconvenience caused and appreciate your sharing your experience with us.
Quickly responded to an issue with a…
Quickly responded to an issue with a resolution
August 6, 2026
Unprompted review
Reply from McQueens Dairies
Hi Natasha,
Thank you so much for the lovely review! 😊✨
We're happy to hear that your query was quickly resolved to your satisfaction. We aim to provide a seamless experience and we're so glad to hear that it's been appreciated.
Thanks again for your support. It truly means a lot! 🙌😁
Did what they said arrived plenty of…
Did what they said arrived plenty of time for breakfast
July 10, 2026
Reply from McQueens Dairies
Hi Barrie,
Thank you for the amazing 5-star review! ✨
We're so happy to hear that deliveries are always there on time ready for your breakfast routine! Having fresh milk at your doorstep is truly such a convenience, isn't it! 🥛😋
Thank you for your support and here's to many more deliveries! 😁
Easy and quick delivery
Easy and quick delivery, a nice fresh bottle of milk every Tuesday morning and helps save massively instead of buying store bought milk that could go off before its Best before date.
July 10, 2026
Reply from McQueens Dairies
Hi there! 👋
Thank you so much for sharing your 5⭐ experience of McQueens. 🤩💫
How much better are Tuesday mornings with that feeling of waking up to farm-fresh milk? 😄🙌🥛
We are delighted that the service being easy and quick for you is working out. We can't wait for many fresh Tuesday mornings to come with you. 🤗👏🌄
They’ve fallen off their pedestal
They’ve fallen off their pedestal! 2 issues in last 3 deliveries. One completely trashed - why the driver thought it was ok to leave is beyond me and a piece of paper this morning saying not left because of damage. I can’t see the payments history and therefore can’t see the credits on the account but the direct debit is still coming out. Giving them the chance to sort… but it rather defeats the point of having delivered if you’ve then got to go out!
August 7, 2026
Unprompted review
Reply from McQueens Dairies
Hi Mrs Ali,
We are very sorry to hear about your experience with us the past few weeks. This is not the service we strive for. 😔
It is disappointing to hear that you have experienced issues with two of your deliveries within the last three weeks. We sincerely apologise that, on the first occasion, you received a damaged item that was unusable, and that on the second occasion you received a note advising that the item had been damaged.
Unfortunately, products can sometimes become damaged during transit. In most cases, our drivers will try to replace the item with the same or a similar product where possible. However, we understand that this does not lessen the inconvenience caused when an item you were expecting is unavailable.
We always encourage customers to get in touch when issues like this occur so that we can ensure the appropriate credit is applied to the account. If you have already spoken with our Customer Service Team, please rest assured that they will arrange the necessary credit for the affected items.
We truly appreciate you giving us another chance, and we hope to restore your faith in our service going forward. Thank you for your patience and understanding as we continue to improve.
Fantastic milk and fantastic service
Fantastic milk and fantastic service. Very polite staff, very accommodating. Kids loves the milk, i am exceptionally pleased with the company and service. Ahh and yes i also thank the lovely cows for the delicious milk 🐂🐂🐂
August 7, 2026
Unprompted review
Reply from McQueens Dairies
Hi Abdul,
Thank you so much for your fantastic review!🥛
We're delighted to hear that you're enjoying both our milk and our service. It's wonderful to know that you've found our team polite, accommodating, and helpful throughout your experience with us. 😊
We're especially pleased to hear that the kids love the milk too! There's nothing better than knowing our products are being enjoyed by the whole family. 🥛✨
And of course, we can't forget the real stars of the show... a big thank you to the lovely cows for providing such delicious milk! 🐄💚😄
Thank you again for your kind words and support. It truly means a lot to us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.