McSport Reviews 

691
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and efficient when handling purchases, guiding buyers toward the right equipment, and making the whole interaction pleasant. People often mention that placing orders is smooth, and deliveries or collections arrive quickly with excellent ongoing support throughout the process. Some reviewers were not happy with return processes or experienced communication delays when trying to resolve issues with their purchases. A few customers also noted difficulties getting assistance with shipping costs, or felt stuck with items that did not quite meet their needs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are exceptionally helpful,... See more

Product

Customers had ambiguous experiences with product, noting the quality and range of offerings are hard to beat.... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and efficient staff members who... See more

Order

Reviewers highlight great satisfaction with their order experience, frequently praising helpful staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to refund some equipment because I purchased the wrong thing and dealt with Akshay over the phone. He couldn’t have been more helpful. Extremely pleasant, courteous and efficient. The best cust... See more

Rated 5 out of 5 stars

I had an issue with one of the pedal supports on my recently purchased HiFit spin bike, which I am using for physio following a knee replacement. A call to services resulted in an immediate callback f... See more

Rated 5 out of 5 stars

Ordered few times from McSport. Great contact, good prices and very fast shipment. Always. Once, ordered something by mistake and whole return and swapping process was smooth, hassle free. Highly... See more

Rated 5 out of 5 stars

Had an issue with corrosion on part and outside of warranty. Customer support team were excellent to deal with and were able to provide me with replacement parts within a short period of time and they... See more


Company details

  1. Sports

Written by the company

McSport is Ireland’s leading independent supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business who are passionate and dedicated in what we do! With a team of over 70 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

691 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(691)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cant speak highly enough about my…

Cant speak highly enough about my experience with this company, Kerri was professional, friendly and helpful from the beginning, product was delivered on time as scheduled and of high quality, will definitely order from this company again.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great showroom in Robinhood

I was in the showroom in Robinhood, amazing place have to say and great range of equipment for all ages. I will definitely be back with my mam for her bits .

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service!

Brilliant Customer Service!! Akshay made sure our delivery was issued quickly once I contacted McSport about it, and followed up after to make sure it arrived - super service

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

One item was shortshipprd and immediatly upon calling alshay in customer service he did his utmost to get the missing item to me. I received it next woeking day. Thank you so much for your prompt and efficient assistance.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Happy customer. Ordering for School.
Always a fast response from the sales representative.
Prices are discounted.
Very reliable and nice customer service.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

McSport

Yatin has been fantastic to deal with at McSport. Very quick and efficient with responses and processing orders

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

AKSHAY was extremely helpful in taking care of my order. He made sure I got my order on time and checked in on several occasions to make sure the order got to me ahead of time. The best customer service I have experienced.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Akshay took my call with regards to a problem with my dumbbells. He was very quick to pinpoint the issue and arranged for a replacement plate to be sent the same day. He then followed up with a phone call the following day to ensure that I had received said plate and that I had been successful in replacing the broken one. Amazing customer service! Many thanks!

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

AKSHAY Was great with me front the…

AKSHAY Was great with me from the start. I bought a lot of equipment off mc in the last few weeks starting up and AKSHAY at customer service helped me with everything. I returned battleropes that were too heavy and I got a full refund and placed another order within days. Excellent service and excellent phone service also . 5 stars. Darren

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Had a problem with a piece of equipment the new one was sent out to me within 2 days . I wouldn’t go anywhere else for buying fitness equipment .

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Home gym equipment, excellent quality

I used Mc Sport for some home gym equipment last Christmas, didn't review, ordering again Great company, reasonably priced, excellent products. Fast delivery. Mats etc still in great condition. Definitely recommend.

December 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look