McSport Reviews 

691
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and efficient when handling purchases, guiding buyers toward the right equipment, and making the whole interaction pleasant. People often mention that placing orders is smooth, and deliveries or collections arrive quickly with excellent ongoing support throughout the process. Some reviewers were not happy with return processes or experienced communication delays when trying to resolve issues with their purchases. A few customers also noted difficulties getting assistance with shipping costs, or felt stuck with items that did not quite meet their needs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are exceptionally helpful,... See more

Product

Customers had ambiguous experiences with product, noting the quality and range of offerings are hard to beat.... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and efficient staff members who... See more

Order

Reviewers highlight great satisfaction with their order experience, frequently praising helpful staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to refund some equipment because I purchased the wrong thing and dealt with Akshay over the phone. He couldn’t have been more helpful. Extremely pleasant, courteous and efficient. The best cust... See more

Rated 5 out of 5 stars

I had an issue with one of the pedal supports on my recently purchased HiFit spin bike, which I am using for physio following a knee replacement. A call to services resulted in an immediate callback f... See more

Rated 5 out of 5 stars

Ordered few times from McSport. Great contact, good prices and very fast shipment. Always. Once, ordered something by mistake and whole return and swapping process was smooth, hassle free. Highly... See more

Rated 5 out of 5 stars

Had an issue with corrosion on part and outside of warranty. Customer support team were excellent to deal with and were able to provide me with replacement parts within a short period of time and they... See more


Company details

  1. Sports

Written by the company

McSport is Ireland’s leading independent supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business who are passionate and dedicated in what we do! With a team of over 70 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

691 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(691)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer service

Very prompt delivery within 2 days. Unfortunately, the case the weight set was in was cracked on receipt.
My email was responded to the same day with a phone call. Akshay was very helpful and arranged delivery of a new case so I would still be able to use the weights without the hassle of return. Advised it would be sent the following day (friday) which was confirmed by a tracking email and that I would receive it Monday. Better yet it arrived Saturday morning. Brilliant customer service!

August 21, 2025
Unprompted review
Rated 4 out of 5 stars

Great customer support

Had a problem with my order but, after reaching out to customer support they managed to resolve it quickly so, quite happy to recommend as their products are just as awesome 💪🏾

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

Lack of professionalism

We agreed with the driver to deliver on Wednesday so my husband could take a day off, and we appreciated his willingness to accommodate this. However, he mixed up the dates, failed to show, then blamed us. He repeatedly called without notice during work hours, was irritated when we couldn’t meet him, and was rude again when delivering the next day.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service at the last minute!

Excellent service. Needed a large product asap at the last minute. Kerri was fantastic over the phone and got us sorted at 4.30pm with the item ready for collection at 9am the next day. 10/10 service

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. The product I received was damaged. I contacted mcsport and received an immediate reply from Akshay offering a choice of refund or replacement swap. I chose replacement swap and received the new product within 2/3 days. I would definitely order from mcsport again.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. I placed my order online on the 5th that night and needed it to be ready for collection very early on 7th as was passing by. Rang Ash who was very professional and helpful and prioritised my order and rang me back in the morning to confirm it was ready. Staff in showroom and their warehouse were also very helpful on the day.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality equipment and service

Delivery was prompt, about 4 days and setup of bench and dips bars was reasonably straightforward.
One issue was that I didn't receive enough nuts to setup the bench.
Sent an email explaining and received the nuts the next day in the post. Well impressed with the customer service, a guy called Ashkay also called to ensure all Was good.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Best sports shop

Visited the shop this morning, staff where very friendly and helpful even to someone only starting out with fitness staff allowed us to browse first before asking if we needed help which is always great, great shop had everything you needed beats competitors prices by a lot would recommend to anyone on any level of fitness, best sports shop I’ve been in

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Trampoline & other stuff

I recently ordered a trampoline & a few other bits from McSport I was so surprised and happy at how fast my delivery came and I’m very happy with everything. I got great offers on all & will definitely be ordering more in the future.
Thank you 😊

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent for best info on products

Great experience with MC Sports buying the Sole F63. 👌
Yatin was professional, extremely knowledgeable, very pleasant, and helpful, gave clear info on the treadmill and others I’d asked about. Made the decision easy. Excellent service! A happy customer 🫡

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

I recently ordered a small set of 6kg…

I recently ordered a small set of 6kg dumbbells from McSport about a week ago and when it arrived I discovered that a small resistance band was missing. I have since received great customer care and support in all my emails with Akshay and the missing resistance band arrived promptly via DPD on the very next day. As an added surprise the package also contained a 2nd resistance band inside. It was a very kind gesture and I can honestly say that I wouldn't hesitate to order from McSport again in the future as they have a very good range of products to choose from and they also have been a great company to deal with.

July 25, 2025
Unprompted review

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