Mondelēz InternationalReviews 

Since they bought Saiwa as so many other brands quality dropped drastically. Mondelez means super low quality,low prices for customers,world doesn't need this! At least don't kill good brands please.

I recently purchased a few Daim Easter eggs for family. The packaging clearly stated it was Daim. As this is my fave chocolate I bought one for myself too. I opened the egg itself and knew immediately from the colour it wasn't! One bite and it went straight in the bin! It was the most disgusting chocolate I've ever tasted! Believe me I hate wasting food but knowing this was Cadburys it was confirmed in a tiny box on the back that it was a Daim bar but a Cadburys egg!! That is complete and utter false advertising and leading consumers to buy something under false pretences. So 4 Easter eggs costing £2.49 each for a single daim bar. I contacted customer service which we're absolutely zero help at all. A half hearted apology. No offer of a refund or a complimentary voucher. I even waited 10 days for a return email. Horrendous service. Cadburys chocolate that had such a great reputation using real milk as part of their ingredients. Not anymore. The texture and taste of it is horrible it's sticks in your teeth with its clay like consistency. Every time a company is bought out all the rich ingredients are swapped for cheap nasty stuff. If I could give this company advice try improving your products and your customer service. It sucks! Never again will I be purchasing your products. Quite amazing how the "cadburys egg" part was on the back of the packaging 🤮

They are the rubbish company I have seen. Not good customer services. Bought the few boxes costing 40 pounds they were mouldy. They said they are not responsible for it and gave us good gesture of few pounds. What a joke! Shut your company down!

Hi, I am glad I am not the only that sees this company as ruining every brand/company they acquire. The quality of the product just goes down after they got a hold of it.

I am Head of Finance for a company that is a wholesale customer of Mondelez. Our business a Cash and Carry in Birmingham UK. We have dealt with Cadbury before Kraft, and Since Kraft with Mondelez.
I have dealt with poorly run businesses that care little about customer service, but never in my life and business career (I am now 57 yrs old and been in this industry 20+ years) have I come across a worse company than Mondelez.
I only gave them a single star as I had to, to be able to write a review. Otherwise they do not deserve any star. They have absolutely no clue what customer service is or mean and they don't care either. To them they do you a favour to sell to you and you should be grateful!!!??? They ride on the back of an iconic international brand Cadburys and just believe that they do not owe you good service for the money you spend with them.
I can write a book on their poor performance, poor service delivery and their lack of customer care stretching over about 5 years since they have owned Cardburys.
Suffice to say that despite the fact that we as a business are worth a circa 90k limit from D&B, Credit Safe & Experian, we have never failed a supplier. Yet they put us on pro forma and do not consider us an account that should be given credit. When we pay them for a PFI we wait sometimes up to 3 weeks to get our delivery. Then there are cross offs (out of stocks) that we have paid for, but are only notified after payment is received. That means we are in credit per se from the off. That has happened on every order over past 5 years. On the next order it will take up to 10 emails, usually stretched over 3-5 business days before their finance dept will agree a deduction of previous overpayments to release an order. We have credits going back to 2019 that they will not allow us to deduct and they extort you as they will otherwise not release your new order. Their account managers, reps as spineless. They do not assist their customers to resolve these issues. They merely act as puppets to that pathetic company and its cowboy tactics. The latest issue, we placed an order on 5th October, (it is now 20th) From the 5th to the 11th it took them to issue/send a PFI that then had multiple duplicated lines (their errors). After raising the issues of these duplications it took them another 4 days to correct the errors which they confirmed they did by email but did not send a corrected PFI to enable us to make the correct payment. After sending several emails to chase the PFI, it took another 24 hrs before we received it (15th October) and paid it within 20 minutes of receipt (same day).
Yesterday 19th we chased a booking in date (ETA) to then be told our order is on hold?!. On painstaking exchanges we are notified that we "short paid". WE DID NOT!!!. They then say, that there are lines that, while it was ordered in Promo (subject to discount), it is now out of promo, and therefore we should pay more. There were 2 problems and fallacies with that;
1. All these delays were entirely because of their incompetence, errors and delays they have;
2. The overlook credits held on the account to offset against payments we owe
So this is just an example of multiple similar situations over a 4 year period.
Mondelez Sales, administration and finance staff are incompetent with a don't care attitude; the majority.
They have off shore call centres that do not care nor understand the issues and they have no local management that cares about that either.
They abuse the privilege of owning a big brand and have no concept what it means nor the responsibility to uphold its good values and its history and the inherent goodwill that has been carefully developed over decades and even centuries.
They only care about the mega multiples (Tesco, Asda, Sainsbury's etc).
In our book a PFI customer is incredibly valuable (like any other customer) however, a PFI customer assist your business to have less working capital investment to fund extended credit. A PFI customer does not expose a supplier. On top of it any PFI customer is always rather a creditor and never a debtor. No, but that means nothing to Mondelez, in fact they look down on you telling to your face your business is not of value to them but you are in fact a burden. If it was not for that brand, (that they did not build) they would not survive
Despite that we have suppliers that give us credit lines in the 100s of £1000. Some up to 500k. Why our payment performance is exceptional. But to Mondelez we are a nuisance. Because we are not as large as Tesco. BUT we are a member of Unitas; a group that turns over in the region of £1.5bn p/a.
And that is what you get from Mondelez!
A despicable company.

Cadbury roses chocolates are cheaply made now, from wrapping to flavour and texture, will never buy again

I purchased a mint crisp chocolate bar for £3.50 a 360g bar. Opened it up and the chocolate had “bloomed” as they put it. Called them up they advised me to throw away the chocolate bar and sent me a coupon for £1.00 to replace it. The chocolate bar cost £3.50!! Called them up again as I’m now a chocolate bar down and £2.50 down to which I was told they would escalate it higher. Received a letter back with a new coupon for £3.00 to which the letter stated that they “make every effort to take all relevant factors into account when calculating levels of refund.”

Unfortunately they don’t take factors such as the actual cost of the chocolate bar.

Has this company done anything other than takeover businesses then asset strip and ruin them.

Be careful they put 'gelatine' in their Hollywood chewing gums. It is extremely expensive for what it is. I will stop buying this brand for good.

I buy two big toblerone where there should be 48 pieces a 35g it just does not fit there were 45 in one and 43 in the other. So I write to Mondelez. They write back that they will just investigate if you do not hear any more of them, some Iben wrote back, I've been trying to write again and again. But it does not seem that she likes to answer back.
Total bad service yes service you can not call it because there is no service here .. Just total bad. Cheating people. Because you have paid for something you should have but did not get. Also they just close down do not hear one these more ???