MedExpress Pharmacy Reviews 

Very good the service is amazing

Unfortunately there isn’t a customer service facility, if you need them you may kiss that goodbye.
I was ignored until it was too late for the Price Guarantee and then they just rejected it.
Appalling.

I ordered the 50 mg Sildenafil tablets. I have tried them twice, I can only get a semi erection still. Not like a few years ago. Not sure whether I need some other means to get an erection.

very easy to reorder and extremely quick delivery

Awful communication, will no longer be using this company.

This was my first time ordering through MedExpress. A simple process with fast shipping. Very happy.

I’ve been using MedExpress for over a year, but unfortunately their service has declined significantly over that time.

They’re very quick to take payment, yet the review process can drag on for weeks. Communication is poor, with emails saying things like “reply with the requested details” without actually stating what information is required. When you do respond or ask for clarification, it often takes several days to receive a reply.

If you’re looking for a fast, reliable service, I would avoid MedExpress. They charge more than many competitors, which was justifiable when their customer service was excellent. Now, however, you’re paying a premium for a slow, frustrating experience.

There are plenty of alternatives offering the same service for less, with much better customer support. I’d recommend taking your business elsewhere, as I will be as well.

Quick and easy order

I placed an order and it was out on hold and I was asked to provide driving licence which I did immediately.the order was still pending today which is not good either approve or not so that I can get the prescription elsewhere . I was also no for this prescription for a medical need so immediate decisions are vital . I know have to order from another supplier and wait again

You are l…., took ages to process, excuse after excuse , then eventually provided with a tracking number, Royal Mail had never received the package, you immediately stated it had been lost, and that you were sending out another package, but cannot provide tracking number this time. refuses to provide a refund. Shocking company, will be leaving further feedback on all social media sites that I can. Do not deal with these con merchants

The service is terrible i have been waiting 8 days for a medication, i ended up having to buy it from a different online pharmacy that delivered next day. NEVER USE this company the used to be good but are now scamming customers selling medicine that dont have an not telling customers before taking their money, then refusing refunds claiming they have already prescribed it which is a lie because they dont even have it to send (a agent let that slip in the customer service chat). A simple "out of stock" notice before you pay on products is a basic courtesy.

I can honestly say my experience so far as been fast efficient, able to liaise with an actual person due to my specific enquiry, the AI bot was not able to answer so efficiently referred me to a human.
Highly recommend, also gives you options for the different medications available

I have been waiting for a refund now for 3 weeks spoke to customer service who reassured that this would be dealt by 14/07/2026 this has not happened I will not be ordering from med express anymore as the way they treat you is not very nice please make sure you don't get overcharged by these people.

Didn't approve weight loss jab order, has not automatically refunded (as per website spiel) and not responding to emails either. Avoid. They are scammers

Very easy to order product. Delivery was prompt.

I am completely dumbfounded by the high number of positive reviews.

I placed my second order, it was due for delivery on 23rd June 2026. This order didn't arrive, and pictures provided by the delivery company, didn't in any way relate to me or my home.

I contacted Medexpress on the 25th June via Chat...where I explained the situation. They advised me that a new order would be dispatched immediately. I should check for updates on my account.

Days later I contacted Chat again, after waiting am extended period of time I was told that it would be dispatched soon and I should continue checking my account for updates.

I emailed as I found the Chat service rather tedious and time consuming, and received an automated response, stating that they would contact me in due course. When the response arrived, it was a generic response, not addressing my concerns in anyway.

I won't bore you further with all the numerous attempts I have made to receive an update on my order, both via email...where I made a formal complaint. Chat, where today I have waited over an hour to speak with an agent, without response. After an hour, the timer stops counting and remains on 1hr, irrespective of how long you have been waiting .

I also emailed today, in an attempt to receive an update on my formal complaint, to no avail.

I am now without medication, which is due to be taken on Friday.... which I have reiterated in all correspondence, so my treatment will now be interrupted.

I cannot believe that an order from 25th June 2026, is still outstanding. The lack of cohesive communication and the time which it takes to receive a response is truly astonishing...and extremely frustrating.

If you have time to wait hours for a Chat response, and days to receive generic email responses....where your concerns are not addressed with any understanding or efficiency.... not forgetting waiting weeks for a delivery, the I suggest you use this company....

I have had very good experience with MedExpress. Always been very quick to deliver and also to provide help whenever it’s needed.

Getting information from MedExpress was so difficult. In the end I ended up cancelling my first order with them.

Great service. Quick delivery

The whole process was straight forward and trouble free. Delivery of orders were confidential and fast.