Media Markt Austria Reviews 

We had a great experience. We are new to Vienna. We purchased a refrigerator, Freezer, Washer, Dryer, Toaster Oven, Microwave and a vaccuum cleaner. The staff was extremely helpful in finding the right brands and models to fit our budget and needs. They organized the delivery and installation which was great. When there was a problem (the freezer door had a dent and we wanted to upgrade the frame for the washer dryer ), they went out of their way to make it work. They did it all with helpful attitude and treated us the way every customer wants--with respect!

Used to like MediaMarkt Gerngross. Not any more. The employees don't care, rather flegma, but they do care when it comes the fact if you have added additional 'insurances' to your product. Even comes to gaslighting you.

I purchased a PlayStation 5 from the MediaMarkt Wien Mitte The Mall store on 9 December 2025 between 15:30 and 15:45. At the time of purchase, I was informed that the product was under warranty, and I additionally purchased a 5‑year insurance / extended protection plan, for which I was charged 120 EUR, and which was presented to me as being valid internationally.

Despite this, I have never received the invoice for the PlayStation 5, nor the insurance / policy documents for the 5‑year protection plan by email. The payment receipt issued in the store was used for the Duty Free (Tax Free) procedure, so I currently have no other documentation regarding my purchase. After the purchase, I also learned that this 5‑year insurance is only valid in the country of purchase and that a physical invoice is required in order to use it, which makes the missing invoice an even more serious issue. Although I have been waiting and trying to reach a solution for about five months, I have not received any response.

Given that the 5‑year insurance / extended protection plan was sold to me with incorrect information about its international validity, I request a refund of the 120 EUR I paid for this service, and I also request that a copy of the invoice for my PlayStation 5 be issued and sent to me without further delay. For reference, I am also sharing the Duty Free / Tax Free form that was issued at the time of purchase.

The sales representative is so friendly..even up to delivering my unit..

Up to this point i dont have any problem upon receiving my purchased goods

Service war gut

Gesundheit

Sehr good verkaf berater tnq

Everything went without problems. To have the option to return the product in a shop is very practical.

I bought a washing machine which was in a good money range. It is spectacular thank you Mediamarkt

MediaMarkt.at is operating as a market place, but delegating everything to the sellers on the platform. If you order 4 different items, the chances are high that you have to:
1. Pay 4x delivery fees
2. Get 4 separate parcels from different logistic companies
3. Have 4 different return policies in terms of time and cost.
4. Have to label and pay for 4 parcels to 3 different european countries (AT, DE, CZ)
5. In case of late reimbursements, have 4 different contact partners to get your money back.

I hate Amazon for different reasons, but they solve the marketplace concept in an acceptable way, whereas MediaMarkt only collects fees and rejects all responsibilites to its traders. Probably buying directly from Mediamarkt is good, but this concept does make little sense in regards to the customer experience.

I came to MediaMarkt to buy a Garmin smartwatch. 6 of the 7 watches on the show stand were inoperable because the charging station was broken. I kindly asked one of the male customer service reps to help. He was unhelpful: "it is broken". Did nothing to try to rectify the situation, totally uncaring. He could have, for example, connect the watch I wanted to see to the working charger. Or, at the very least, sincerely apologize and promise a repair of the station.

The mediamarkt assistant who supported me in choosing the product showed excellent professionalism and high quality in customer care!

Horrible experience, the customer service is unbelievably rude and unhelpful!

Though I feel there are less employees to handle the store😃

If you end up with the right employee, you have a fantastic service. We had Manuel, kind, well prepared, professional and friendly. The service delivered for a purchase of an expensive phone was perfect, including a contract well recommended.

You can find the most electronic devices in best quality and best price

Before purchasing I went to Media Markt at Florisdof store and over there I got the brief description of the product that I was looking to buy and I was fully satisfied with the knowledge the sales person has.

Fast shipping