The products/meds are at a great price and the customer service is excellent. They are on top of making sure your order arrives and that you are pleased. The only issue I had was the cool packs arrivi... See more
Company replied
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Review summary
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Reviews shaping this summary
My order was changed to another country as a supplier. When I received the box today, all the cool packs were liquid. I am afraid the Botox will be damaged by the heat from transport.
Company replied
Although my package took longer than expected , it arrived still cold and I feel the efficacy of the products will be good still. FedEx carries more of the blame and it’s not something that can be av... See more
Company replied
I’ve emailed 8-12x over past 12 months regarding botulinum toxin products which the site states they stock. My emails have been largely ignored. I either get no reply or I get 1 reply asking me whi... See more
Company replied
Company details
- #4 of 4 best companies in Beauty Products Wholesaler
Written by the company
Since 2007, Medica Depot has been a trusted provider of affordable health and beauty solutions for medical professionals worldwide. Our product range includes dermal fillers, mesotherapy treatments, and orthopedic solutions. It is specifically chosen for health professionals, plastic surgeons, dermatologists, licensed estheticians, and other specialists. We proudly feature renowned aesthetic and medical brands like JUVEDERM®, RESTYLANE®, TEOSYAL®, ORTHOVISC®, and more. We back each purchase with a 100% money-back guarantee, a rewarding referral program, and dedicated VIP customer service for every client.
Contact info
4.2
Great
620 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service
Great customer service. Fast and free shipping. I am so far very happy with my experience and will definitely order from Medica Depot again.
December 4, 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your wonderful review!
We’re delighted to hear that you’re happy with our customer service and that your order arrived quickly with free shipping. Your satisfaction means a lot to us, and we’re thrilled to know you plan to order from Medica Depot again.
We truly appreciate your trust and look forward to serving you on your next purchase!
No help with online ordes
I tried two times to place my orders on line, but the website would not let me enter the payment. I asked the company to correct the problem twice, without success. I ended up placing the orders by phone.
November 19, 2025
Reply from Medica Depot
Hi there, thank you for your feedback. We’re sorry to hear you experienced difficulty placing your order online. In many cases this can depend on the browser being used, as other customers have been able to successfully check out without issues.
That said, we take this seriously and have already escalated the matter to our technical team to investigate further. We appreciate you bringing this to our attention, and we’re glad you were still able to place your order by phone.
If you experience any issues again, please feel free to reach out we’re always here to help.
Outstanding customer support
My order arrived on time.
I have experienced the best customer service from MedicaDepot.
November 18, 2025
Reply from Medica Depot
Thank you so much for your 5-star review!
We’re thrilled to hear your order arrived on time and that you had an outstanding experience with our customer support. Providing the best service possible is always our goal, and your feedback truly means a lot to us.
We appreciate your trust in MedicaDepot and look forward to assisting you again!
Everyone was helpful
Everyone was helpful , keeping lines of communication open, through what turned out to be a protracted process be CC suse of tariffs.
November 17, 2025
Reply from Medica Depot
Thank you so much for your 5-star review! We're glad to hear that our team was able to keep communication open and support you throughout the longer process caused by the tariffs. We truly appreciate your patience and understanding, and we’re happy everything worked out smoothly in the end. If you need anything else, we’re always here to help!
The Filler was crystallized and cannot…
The Filler was crystallized and cannot pass through the cannula or needle provided. It was such a money wastage and useless.
November 26, 2025
Unprompted review
Reply from Medica Depot
Hi there, thank you for bringing this to our attention. We take all product-quality concerns very seriously. We have not received any other reports of crystallization or flow issues with this product or batch, but we absolutely want to look into this for you.
If you could please reach out to our team directly with your order details and the batch/lot number, we can open a full investigation and assist you right away. We’re always here to help, and a quick call or message would have allowed us to support you immediately.
We value your feedback and look forward to resolving this for you as soon as possible.
Even though the shipment was delayed a…
Even though the shipment was delayed a little due to import issues, it was received in less than two weeks ; great value, and very friendly customer service!
November 24, 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your 5-star review! 🌟 We truly appreciate your patience and understanding regarding the slight delay. We're glad to hear that your order still arrived in less than two weeks and that you found great value in our products. It’s wonderful to know our customer service made a positive impression as well.
Your feedback means a lot to us, and we’re always here to help should you need anything in the future. 😊
Everyone is very responsive
Everyone is very responsive. Then my shipment got delayed by FedEx. The customer service immediately re-ordered and made sure that my items were delivered to me in a timely manner. Cannot beat the pricing that I get compared to the other warehouses.
October 22, 2025
Reply from Medica Depot
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you promptly and ensure your order was delivered despite the FedEx delay. We truly appreciate your patience and loyalty, and we’re thrilled that you’re happy with both our service and pricing. Your satisfaction means a lot to us!
The sales Staff was very nice and…
The sales Staff was very nice and helpful and the order and delivery information was very clear and timely. Thank you!
November 12, 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your wonderful feedback! 💚 We’re delighted to hear that our sales staff and delivery process met your expectations. Your satisfaction is our top priority, and we truly appreciate your kind words and support!
Reply from Medica Depot
Thank you so much for your kind words! 💚 We're glad to hear that you found our customer service helpful and that ordering and tracking were easy for you. We truly appreciate your feedback and look forward to serving you again soon!
Great value and very helpful staff.
Very helpful in getting the right products at great prices. I did not know there was going to be an international fee added on, as I was told no special tariffs.
October 27, 2025
Reply from Medica Depot
Thank you for your feedback! 💚 We're happy to know you found great value in our products and that our staff was helpful in assisting you. We’re sorry to hear about the unexpected international fee we understand how that can be frustrating. We’ll make sure to review our communication to ensure clearer information about fees moving forward. Thank you for bringing this to our attention!
Great company
Great company! I receive all my orders fast and without any problems. I recommend it to all of my colleagues.
October 23, 2025
Reply from Medica Depot
Thank you so much for your trust and recommendation! We’re happy to hear that your orders always arrive quickly and without issues.
Products arrived sooner than expected
Products arrived sooner than expected, packaging of cold products was perfect!
October 28, 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your kind feedback! We're glad to hear your products arrived earlier than expected and that the cold packaging met your expectations. We appreciate your support and look forward to serving you again!
Great communication and good delivery…
Great communication and good delivery time
October 28, 2025
Unprompted review
Reply from Medica Depot
Thank you for your feedback! We're glad to hear you were satisfied with our communication and delivery time. We appreciate your support and look forward to serving you again!
delivery
I just we could receive our products sooner as they spoil sometimes before they reach us
September 19, 2025
Reply from Medica Depot
Thank you for your feedback. We’re sorry to hear about the delay and the issue with product freshness. We truly value your concern and are already working with our delivery partners to ensure faster and better-handled shipments. Your satisfaction is very important to us, and we appreciate your patience as we improve our service.
Much more efficient processing!
This order was processed so much smoother than in the past, better communication from staff. Jessica and Stacey Lopez really facilitated the order well and also communicated with me, even though my account did not reflect what was transpiring with my order. I am appreciative!
September 23, 2025
Reply from Medica Depot
Thank you so much for your kind words! We’re delighted to hear that your recent order was processed smoothly and that our team, especially Jessica and Stacey, provided excellent communication and support. Your appreciation means a lot to us, and we’ll continue striving to make every transaction as efficient and seamless as possible!
Sales representative was very efficient…
Sales representative was very efficient and helpful.
September 22, 2025
Reply from Medica Depot
Thank you so much for your kind feedback! We’re glad to hear that our sales representative was efficient and helpful. We truly appreciate your support and look forward to serving you again soon.
Legit items and shipped right away
Legit items and shipped right away. Customer Service is superb. they even call from time to time for an update.
September 29, 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your wonderful feedback! We’re delighted to know you’re satisfied with our authentic products, fast shipping, and customer service. We always strive to keep our customers updated and happy. We truly appreciate your trust and support!
Very professional
Very professional, quick delivery. The first order got help up in customs so they quickly sent out a replacement order which I received within 2 days perfectly packaged on ice. Very good customer service.
September 19, 2025
Reply from Medica Depot
Thank you for sharing your experience! We’re glad our team was able to assist promptly and ensure you received your replacement order in perfect condition. We truly appreciate your patience and kind words about our customer service. Your satisfaction means a lot to us!
Product was delivered on time and…
Product was delivered on time and reasonably priced.
September 19, 2025
Reply from Medica Depot
Thank you for your feedback! We’re happy to hear that your order arrived on time and met your expectations in terms of pricing. We appreciate your support and look forward to serving you again!
Great as always!
September 17, 2025
Reply from Medica Depot
Thank you for your continued support! We’re thrilled to know you’re always satisfied with our service. We truly appreciate your trust and look forward to serving you again soon!
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