The products/meds are at a great price and the customer service is excellent. They are on top of making sure your order arrives and that you are pleased. The only issue I had was the cool packs arrivi... See more
Company replied
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Review summary
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Reviews shaping this summary
My order was changed to another country as a supplier. When I received the box today, all the cool packs were liquid. I am afraid the Botox will be damaged by the heat from transport.
Company replied
Although my package took longer than expected , it arrived still cold and I feel the efficacy of the products will be good still. FedEx carries more of the blame and it’s not something that can be av... See more
Company replied
I’ve emailed 8-12x over past 12 months regarding botulinum toxin products which the site states they stock. My emails have been largely ignored. I either get no reply or I get 1 reply asking me whi... See more
Company replied
Company details
- #4 of 4 best companies in Beauty Products Wholesaler
Written by the company
Since 2007, Medica Depot has been a trusted provider of affordable health and beauty solutions for medical professionals worldwide. Our product range includes dermal fillers, mesotherapy treatments, and orthopedic solutions. It is specifically chosen for health professionals, plastic surgeons, dermatologists, licensed estheticians, and other specialists. We proudly feature renowned aesthetic and medical brands like JUVEDERM®, RESTYLANE®, TEOSYAL®, ORTHOVISC®, and more. We back each purchase with a 100% money-back guarantee, a rewarding referral program, and dedicated VIP customer service for every client.
Contact info
4.2
Great
620 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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My order was changed to another country…
My order was changed to another country as a supplier. When I received the box today, all the cool packs were liquid. I am afraid the Botox will be damaged by the heat from transport.
July 28, 2025
Unprompted review
Reply from Medica Depot
Thanks for letting us know. We've noted the issue with your order, and our customer service team will be reaching out shortly to assist.
Products are true to their value
Products are true to their value, honest brands, great professional service every time!
July 29, 2025
Unprompted review
Reply from Medica Depot
Thank you for the fantastic review!
We're thrilled to hear that our products and service continue to live up to your expectations.
Excellent customer service
Excellent customer service. Jessica has helped us several times to ensure that the Botox we receive is good quality. When it did not arrive at the correct temperature, she promptly helped to get us a replacement.
July 29, 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your thoughtful feedback.
We’re glad to hear about your positive experience, and we’ll be sure to share your kind words with Jessica. She’ll be delighted to know her support made a difference!
Your trust means a lot to us, and we look forward to continuing to provide you with excellent service.
Great service great prices
Love this place! Jill is my rep and she is always on top of making sure my order is right and delivered in a timely manner. Her communication with me has been excellent. Medicadepot’s prices are by far the best!
Dr. Howard
June 21, 2025
Reply from Medica Depot
Thank you so much for your kind words, Dr. Howard! We're thrilled to hear that you've had such a positive experience with our service and pricing. Jill will be especially happy to know that her dedication and communication are making a difference. We truly appreciate your continued trust in MedicaDepot and look forward to serving you again soon!
Reply from Medica Depot
Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating this must have been. Please rest assured that the issue has already been handled by our team, and the necessary steps have been taken to resolve it. If you have any further concerns, feel free to reach out—we’re here to help.
They are very good to assisting…
They are very good to assisting customers the products arrived at all the times on time. Professional discussions and recommendations of their products. I love to ordered products with this company.
June 24, 2025
Reply from Medica Depot
Thank you so much for your wonderful feedback! We're glad to hear that you've consistently received your orders on time and found our team helpful and professional. Your satisfaction means a lot to us, and we truly appreciate your continued trust and support. We look forward to serving you again soon!
I’ve emailed 8-12x over past 12 months…
I’ve emailed 8-12x over past 12 months regarding botulinum toxin products which the site states they stock. My emails have been largely ignored. I either get no reply or I get 1 reply asking me which products I’d like, then no reply after letting them know.
Edit:
The staff over at MedicaDepot have been great in rectifying this issue which they explained was a technical issue with a staff member that was no longer employed at the organisation. I’ve accordingly changed my rating of them.
April 9, 2025
Unprompted review
Reply from Medica Depot
We sincerely apologize for the experience you've had and completely understand your frustration. After doing some internal digging, we discovered that your emails were unfortunately forwarded to the wrong account manager. Regrettably, no one flagged the issue, and as a result, your communications were overlooked and the follow-up process became disorganized.
We take full responsibility for this mix-up and truly regret the inconvenience it has caused you. To make it right, we’re assigning your request to the appropriate team member who will personally handle it and ensure you receive timely and proper assistance moving forward.
Thank you for your patience, and again, we’re very sorry for the lack of follow-through. You deserve better, and we’re committed to making sure this doesn’t happen again.
Consistently great service
June 20, 2025
Reply from Medica Depot
Thank you for your kind words! We’re so glad to hear you’ve consistently had a great experience with our service. Your continued support means the world to us, and we look forward to serving you again soon!
Reply from Medica Depot
Thank you for your review! We're happy to hear you received your order quickly. We appreciate your support!
Ordered Duralane and the order…
Ordered Duralane and the order processed very quick and shipped quick as well
June 30, 2025
Unprompted review
Reply from Medica Depot
Thank you for your feedback! We're glad to hear your Duralane order was processed and shipped quickly. We appreciate your support and look forward to serving you again!
Medical Depot is great but Fedex not so much.
Medical Depot is great. Fedex delivery SUCKS! They left the box outside of my front gate where any passersby can steal the package worth hundreds of dollars. Would it be too much to specify in my delivery instructions to put it on the OTHER side of the gate where it is hidden from view? Just toss it over the gate for heaven’s sake. It is ok, the bottle of Botox encased in inches of foam will not break.
June 17, 2025
Unprompted review
Reply from Medica Depot
Thank you for your positive feedback on our service. We're truly sorry to hear about the delivery issue. While we rely on trusted couriers, we understand your concerns and will escalate this to the carrier.
Thank you for choosing Medica Depot.
Prompt customer service
May 22, 2025
Reply from Medica Depot
Thank you for your feedback! We're glad to know our customer service met your expectations. Providing prompt and efficient support is always our goal, and it’s great to see that reflected in your experience. We truly appreciate your support!
Great service and quick delivery and…
Great service and quick delivery and tracking Thanks Jill
May 22, 2025
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear you were happy with our service and the speedy delivery. It was a pleasure helping you—hope to assist you again soon!
Shipping took a very long time and only…
Shipping took a very long time and only received after having to call multiple times to get an update. Was told items ship within 36-72h.
May 21, 2025
Reply from Medica Depot
We're very sorry to hear about your experience and the delay in receiving your order. We understand how frustrating it must have been to wait longer than expected and to have to follow up multiple times. This is not the level of service we aim to provide. We truly appreciate your feedback and will be reviewing what went wrong to ensure it doesn't happen again. Thank you for bringing this to our attention.
Reply from Medica Depot
Thank you for the wonderful review! We're so glad to hear that you were happy with our prompt service and your overall experience. We look forward to assisting you again soon!
Great customer service
Great customer service, responsive, fast shipping, authentic high quality products!
May 22, 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service, shipping speed, and product quality. Your feedback means a lot to us, and we look forward to serving you again soon!
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear you’re happy with our products and customer service. We truly appreciate your support!
Reply from Medica Depot
We’ve got a manager checking on this for you.
Reply from Medica Depot
Thank you so much for your kind words! We're glad to hear you're happy with our service and products. We truly appreciate your support and look forward to serving you again!
Great first experience
Great first experience! I recently signed up for an account. The process was very easy, great selection of products and I was very happy with the quality of my first purchase.
April 7, 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear that your first experience with us was a great one. It's wonderful to know you found the sign-up process easy and enjoyed the selection and quality of your purchase. We look forward to serving you again soon! 😊
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