Excellent for peace of mind for myself and my children (got them off my back). However, over the past several years it's missed several hard falls and called police/emergency a half dozen times when t... See more
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Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
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1818 Market Street, Suite 1200, 19103, Philadelphia, PA, United States
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Replied to 33% of negative reviews
Typically replies within 1 week
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One push on the pendant button and help arrives within 10 minutes. Have needed them after falling 3 times with once required hospitalization. I would not be without this devise.

Reply from Medical Guardian

Reply from Medical Guardian
My husband and I are very pleased with our purchase. We found the sales staff to be very knowledgeable and answered all our questions. We appreciate that we didn’t feel pressured to make a decision. We like the small size of the units and I like the smaller, ladylike nylon cord. We had additional questions when our units arrived and customer service walked us through effectively. Have recommended to others!

Reply from Medical Guardian
When my Guardian broke and could not use it, the company replaced it with no trouble. When I needed your services, you were right there for me.

Reply from Medical Guardian
Medical guardian responds in less than minute when I press the button.

Reply from Medical Guardian
Bought a necklace and paid for a whole year for my best friend. I’m in South Texas and she is in New Mexico. I felt so helpless. This item has helped her not be stuck on a very cold floor until someone called or came by. It paid for itself the first time she fell. Thank you. Deana O

Reply from Medical Guardian
The person,with whom I spoke, was very helpful and resolved my issues.

Reply from Medical Guardian
We have not had to use the emergency service thankfully but continuing information and service have been appreciated.
We haven't had to use the 'button' but feel safe knowing my husband can push a button for help if he needs it. Thank you
Everything about the device worked fine. The paramedics came quickly once when the button was pushed by accident!
This last unit you sent has been fine, but you charged me a lot for the first one that never worked right, After quite some time someone realized I'd been sent an AT&T unit which doesn't work well in my area. They switched me to Comcast and I've had no more problems with the unit and I've been charged MUCH less for it. I don't want to switch to another one
It has been nice to have the security of this device and every time we’ve tested it the responses have been quite prompt.
My device stopped working after about three weeks. It wouldn't take a charge. It no longer had voice communication. I have asked for my money back. We'll see how that goes
Fortunately, we have not needed to use it for an emergency. When we tried it for a test, it took a little while to connect, so that was a concern.
BEWARE!! This company is a serious SCAM
DO NOT give them your credit card!
They will steal money from you forever
They are A CRIMINAL ORGANIZATION
My mother suffered serious brain damage from falling and they never detected her fall
2 YEARS ago AND they continue to CHARGE my card -
I feel very safe and secure using my medical guardian device. Customer service is excellent.
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