Excellent for peace of mind for myself and my children (got them off my back). However, over the past several years it's missed several hard falls and called police/emergency a half dozen times when t... See more
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Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
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1818 Market Street, Suite 1200, 19103, Philadelphia, PA, United States
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Replied to 33% of negative reviews
Typically replies within 1 week
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Don't like the way is go off so easy for reason. One example, while grocery shopping, it call while I was reaching for produce. Many times it alert and I have no idea why.

Reply from Medical Guardian
Talking with them. Answered all my questions, that helped me understand the benefits of my plan. Thank you. The person helping was nice and explained what I needed. Getting back to me was fast.

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It gives me peace of mind to know I have Medical Guardian’s help if I need it.

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Nearly 2 years ago I had a stroke and you came to my assistance immediately and I am very thankful.

Reply from Medical Guardian
I have had all positive responses from your staff. Fortunately I have not had an episode where I have needed support, but is reassuring to know it is there when I need it. Thanks

Reply from Medical Guardian
The man that installed my Starlink was efficient and explained everything he was doing. I called Customer Service. The gal was very helpful & talked me through an issue I had. I appreciate how fast the Starlink Internet is!
When I told them that I didn't always notice when my necklace device was blinking red and wished there was a verbal warning, I soon started getting a verbal warning. That is good customer relations! I have not yet needed to press the button to ask for help.
Louise Grow

Reply from Medical Guardian
Courteous representatives. Very friendly in their efforts to get the right system for my mom. After the third shipment, we finally got one that worked. In our rural area, the cell signal made it difficult so we had to go with the landline model.

Reply from Medical Guardian
Customer service is great. Friendly & helpful. Most of all very patient & understanding that I'm 79 yesrs old & not raised with all this high tech devices.

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Device works as advertised and customer service is great. I am glad I got it.

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I reached out to Medical Guardian via their website. I couldn't reach information without filling out their form. They called me via that form information. The sales person was fast talking, kept repeating information, did not allow space for me to ask question, gave false flattery. When I asked that the information be sent to me, he agreed. Nothing ever arrived. The next day another sales person called. I explained that we'd gone with another company and why. The next day another sales person called, the next day another. All of the calls came through caller id as calls from my city. Aggressive sales tactic, dishonest approach, refusal to address the notes given and unrecorded. If they'd been dealing with my elderly loved ones they probably would've made the sell just by pressure. It's predatory.

Reply from Medical Guardian
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