Medical Guardian Reviews 

1,477
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 290 reviews, reviewers had a great experience with this company. Customers frequently praise the courteous, knowledgeable, and helpful staff, noting that wearing the device brings immense peace of mind and makes them feel much safer while at home. People also share that whenever emergency buttons are pressed, responses are prompt, and dependable assistance quickly follows to ensure safety. However, some customers also noted difficulties with reaching support representatives over the phone or encountering automated systems instead of live personnel when pressing for help. Other reviewers experienced frustrating technical issues, mentioning that certain devices failed to properly detect falls or that replacement equipment took too long to arrive.

What people talk about most

Product

Customers had ambiguous experiences with the product. On one hand, many consumers report that the equipment... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Service

Users describe ambiguous interactions with service, reflecting a wide split in customer experiences. While... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, kind, and professional... See more

Response time

Clients share ambiguous opinions on response time, with experiences varying greatly among users. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent for peace of mind for myself and my children (got them off my back). However, over the past several years it's missed several hard falls and called police/emergency a half dozen times when t... See more

Company replied

Rated 4 out of 5 stars

I’m usually very pleased with the help from Medical Guardian. But the last time I tested my pendant, the recording didn’t hear me talking and transferred me to an agent who took about 5 minutes to pic... See more

Company replied

Rated 4 out of 5 stars

Knowing that my developmentally disabled brother has his Medical Guardian on at all times, whether at home or out and about, gives me peace of mind that if he were to fall or have some other issue, he... See more

Company replied

Rated 5 out of 5 stars

Fortunately, my mother hasn’t needed her device for an emergency. She wears her pendant at all times unless it’s charging. The representatives I encountered during the purchase, setup and follow-up we... See more

Company replied


Company details

  1. Home Health Care Service
  2. Pharmacy

Written by the company

Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,477)

274 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My husbands medical guardian watch…

My husbands medical guardian watch makes him feel safe and secure whether hes by himself or with a group

July 13, 2026
Medical Guardian logo

Reply from Medical Guardian

So thrilled your husband feels safe! Thank you for trusting us.

Rated 5 out of 5 stars

device send a help signal but i had not…

device send a help signal but i had not fallen and did not need help. assured me that the device is working and that's all that counts

July 13, 2026
Medical Guardian logo

Reply from Medical Guardian

Thrilled to hear your device is working well! Thank you for trusting us.

Rated 5 out of 5 stars

It's always available and easy to clip…

It's always available and easy to clip on my slacks or shorts, which is what I always wear.

July 16, 2026
Medical Guardian logo

Reply from Medical Guardian

Love that our devices fit your lifestyle, Vera! Thank you for trusting us.

Rated 5 out of 5 stars

Great company

Great company. Great service proving us peace of mind!!

July 16, 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for your kind words, Jo Ann!

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Cannot reach a rep regardless of how long you hold. Eventually they just cut you off.

July 22, 2026
Unprompted review
Medical Guardian logo

Reply from Medical Guardian

Hi Robert. We're so sorry about this experience, and would love to get in touch to assist you. We've sent you a request for more information.

Rated 5 out of 5 stars

There have been two mistakes that were…

There have been two mistakes that were not mine and each was handled very well. I do have a concern- what do I do when I go out of state and can not tell your company that i will be away.

July 9, 2026
Medical Guardian logo

Reply from Medical Guardian

Hi Elaine! Glad to hear you've had a great experience so far. If you're traveling, you can either update your address in your My Guardian Portal, or give us a call at 1 (800) 313-1191 to let us know! When you get home, you can adjust your address back the same way.

Rated 5 out of 5 stars

very satisfied

very satisfied - helps build confidence

July 21, 2026
Unprompted review
Medical Guardian logo

Reply from Medical Guardian

Thrilled to hear you feel confident with your device, Robert!

Rated 5 out of 5 stars

Easy to use

Easy to use, reliable and done very professionaly.

July 10, 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for your kind words, David!

Rated 5 out of 5 stars

I have had medical guardian for about 2…

I have had medical guardian for about 2 years now, without using it. In the last month, I have had to used it twice. The response is quick. It is worth the money I have paid out. I just used it yesterday for my brother who did not have his pendant with him.

July 8, 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for sharing your story! We're so glad we could be there for you and your brother.

Rated 5 out of 5 stars

I just had the most positive experience…

I just had the most positive experience speaking with Natasha with Bay Medical. She was confirming my mother’s medical device information and how to best set things up. She was knowledgeable, professional, helpful, and an active listener.

July 19, 2026
Unprompted review
Medical Guardian logo

Reply from Medical Guardian

So glad you had a positive experience, Cindy!

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