Medical Travel Shield Reviews 

535
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated staff for being incredibly helpful, professional, and supportive throughout their medical journeys and unexpected travel extensions abroad. Consumers often mention that purchasing travel policies online is a completely straightforward, simple, and highly efficient experience from start to the very end. Some reviewers were not happy with the claims procedure, mentioning that providing all the required pre-approval details felt very time-consuming and difficult. Others also noted that securing financial coverage became problematic when necessary documentation and treatment authorizations were not completed before leaving the country.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt and professional assistance during medical... See more

Claim

Customers had ambiguous experiences with claim processes, often reflecting both smooth procedures and notable... See more

User experience

People report positive experiences with user experience, highlighting how straightforward and stress-free the... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy process. Heather went above and beyond to get my claim pre approved with very little notice. She was extremely helpful. Simple process just 1 form to fill in and a few evidence documents. Pa... See more

Rated 5 out of 5 stars

So very helpful after having to extend my stay due to infection. Heather went above and beyond to help me and the process was seamless end to end. I would definately recommend using Medical Travel... See more

Rated 5 out of 5 stars

Have always brought this product when going abroad for cosmetic procedures. Customer service are amazing when I have called in to ask what it covers. I'm grateful I've never had to use them but def... See more

Rated 5 out of 5 stars

Medical Travel Shield were excellent in helping me to set up insurance for a medical procedure being carried out abroad. Fortunately, I did not have to use my policy as everything went swimmingly, but... See more

Company replied


Company details

  1. Travel Insurance Company
  2. Insurance Company

Written by the company

Medical Travel Shield offer single trip medical travel insurance which is designed for patients travelling abroad for either Dental treatment, Cosmetic surgery, Elective surgery or IVF/Fertility medical treatment. Medical travel cover can also be provided for the patient’s travelling companions. At Medical Travel Shield, we can provide you with everything that you would expect from a standard medical travel insurance policy including; lost or stolen items, accidental illness or injury and cancellations or curtailments outside of your control.

Refund promise

No admin or cancellation charges

If for any reason, before your date of travel you need to cancel your insurance, a full refund will be provided as long as no claim has been made under the policy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

535 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(535)

230 reviews in the last 12 months

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Rated 5 out of 5 stars

Help is there if need arises.

Knowing that medical travel shield would be there if the need arose was really helpful. I did not need any input from them on this journey - but past experiences reassured me that if problems did arise, help would be there.

March 9, 2026
Rated 5 out of 5 stars

User friendly website

User friendly website, policy easy to understand, competitive price.
Highly recommend if you are traveling overseas for cosmetic procedures.

February 4, 2026
Rated 5 out of 5 stars

So here's my review

So here's my review.
Absolutely cannot fault medical shield so far they have been great. I had a dental policy unfortunately I had to return for remedial work. Maureen who dealt with my claim was an absolute angel guiding me through the procedure. All went well.
I have since taken out another policy for surgery abroad, hopefully won't need it but previous experience was great so Im sure if I need to claim ill have the very same experience.

March 6, 2026
Rated 5 out of 5 stars

Had to make a claim for a blood…

Had to make a claim for a blood transfusion following cosmetic surgery in Turkey. The process was all done on email and was very quick with my claim being authorised within 4 days of me making contact

March 5, 2026
Rated 5 out of 5 stars

Positive experience

I highly recommend Medical Travel Shield. I’ve had a positive experience buying my policy from them. I used them both times for two separate trips for cosmetic surgery. And would definitely use them again. Very good insurance company. 5stars!

February 8, 2026
Rated 5 out of 5 stars

I can give 5 stars because

I can give 5 stars because, luckily, did not have to use it so can only comment on the buying process. Process to buy, on-line, was very easy. Gave me peace of mind that my partner would be covered to get home if anything happened to me!

February 17, 2026
Rated 5 out of 5 stars

Peace of mind

Simple to apply and easy to gain a quote for exactly what was needed. Fortunately we had no issues with our treatment and there for did not need to test the efficiency of claiming.

It was great peace of mind.

June 27, 2025
Rated 5 out of 5 stars

Very satisfied with the service.

I was recommended MTS prior to going for my surgery abroad. I needed to stay an extra couple of days and email MTS to inform them, I received a prompt response from Laura with advice on what I would need to do next. I put in my claim a few months later and again, Laura responded quickly, confirmed I was eligible, gave me my calculation and all was sorted! Very satisfied with the service.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Faultless…beyond amazing service

Faultless! This company went above and beyond to help me with my claim (especially Maureen who was extremely helpful and understanding and her communication was excellent and commitment to getting my case sorted was exemplary) I would not hesitate you recommend.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy process

Very easy process. Heather went above and beyond to get my claim pre approved with very little notice. She was extremely helpful. Simple process just 1 form to fill in and a few evidence documents. Payment was sent within 3 days of me completing and sending forms. Definitely an insurance worth having

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company, amazingly fast payouts

An insurance company's rating has to be based not on how easy it is to take out a policy, or even the price of the policy (all important, of course), but what happens when something goes wrong.

I unfortunately had to make a claim recently to go back for revision surgery and they did not make me go through hoops or question the surgeon's assessment that a revision was necessary - the reimbursement process for my expenses was transparent and simple.

I was paid within ONE day after sending in all my receipts. If only they did home insurance!

February 11, 2026
Unprompted review

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