Medigold Health Primary Care I had an excellent experience with Medigold Health for my primary care medical. The process was smooth, professional, and well-organised. Lucy Carey, the Partner Relatio... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had the assessment call with one of the consultant. He was very professional , listen to my issue and provided some very key recommendation which seems to be helping me during this difficult time. I... See more
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Very useful occupational health consultation. When talking through the issues what I said was listened to and acknowledged the practicalities as well as the emotional impacts. Discussed and agreed key... See more
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A professional timely medical assessment via telephone. All explained from the outset. Clear questions and all relevant. The most important part was that I was actively listened to. The... See more
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Company details
Written by the company
Medigold have been helping businesses to keep their people in work, safe and well for over 25 years and we’re one of the UK’s most trusted Workplace Health providers. We focus on mitigating risk and enhancing employee wellbeing to help organisations create a safer, healthier workplace whilst empowering their employees to thrive so that they consistently deliver their best. We help over 3,500 customers look after 4.5 million employees by delivering services including absence management, employee screening, private GP, workplace adjustments, drug and alcohol testing, and mental health and neurodiversity training. But we are more than just a workplace health provider; we are pioneers in our field. Our unwavering commitment to tech innovation and nurturing future talent in OH sets us apart. By offering advanced training, peer support, and professional development, we aim to set the standard for clinical excellence and be the employer of choice in the OH industry.
Contact info
Medigold House, 1 Queensbridge, NN4 7BF, Northampton, United Kingdom
- 0330 390 3370
- enquiries@medigold-health.com
- www.medigold-health.com
4.6
Excellent
750 reviews
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Replied to 76% of negative reviews
Typically replies within 1 week
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Very personal empathetic & supportive
Very personal empathetic & supportive, really helped me through a difficult time
April 28, 2026
Reply from Medigold Health
Thank you for your feedback, Ben.
We’re really glad to hear you felt supported during a difficult time, and that the approach taken made a positive difference for you.
Kind regards,
Medigold Health
Punctual
Call happened at time arranged, so punctual. Clinician who conducted the interview seemed aware of medical limitations/ recent treatments but i had to clarify normal exertion levels expected of Chef Manager.
Requested hard copy of report, duly received.
February 9, 2026
Reply from Medigold Health
Thank you for your feedback, Liz.
We’re pleased to hear that your appointment took place as scheduled and that everything was handled clearly. Your comments are much appreciated.
Kind regards,
Medigold Health
Understanding, kind and encouraging.
The lady who did the appointment was a great listener, and really kind, encouraging and helpful. And was very supportive of what me and the gp were suggesting for my phased return hour build up and duties build up. 5 stars for the convo.
The report took a few times to sort and in the end and some changes still didn’t carry through. In the end I just left it as I had a detailed fit note from my gp laying everything out clearly that was needed and the report was ready after this, and after my return to work meeting.
April 17, 2026
Reply from Medigold Health
Thank you for your feedback, Liz.
We’re really glad to hear you felt supported and encouraged during your appointment. It’s great to know the conversation was helpful and made a positive difference.
Kind regards,
Medigold Health
Taking the time to listen carefully to…
Taking the time to listen carefully to what the client is saying and their concern which enable to write an accurate report.
March 21, 2026
Reply from Medigold Health
Thank you for your feedback, Mavis.
We’re really glad to hear you felt listened to and that your concerns were understood. It’s great to know this helped ensure everything was captured clearly.
Kind regards,
Medigold Health
Efficient service
Assessor was a good listener, clear when explaining the process and provided clear timelines on when I would hear back.
December 11, 2025
Reply from Medigold Health
Thank you for your feedback, Michelle.
We’re really glad to hear everything was clear and ran smoothly, and that you felt well supported throughout. Your comments are much appreciated.
Kind regards,
Medigold Health
Ok consultation, report took too long
My consultation went ok, plenty of questions and answers. However, at the end the lady said that if I was to have another consultation in future it should be with a clinician as my situation is so complex, thus making me feel less understood, unheard, uncomfortable and therefore I wasn’t sure that the report would come out as needed. Indeed, it took a while for it to come to me, for review. There were a number of things which were factually incorrect and I gave comments to change and update, sent it back and heard nothing for several months. I emailed and called, to be told it had been missed, and they would ask the person to look at it. It still took an inordinate length of time to get to my line manager and HR, and some of the recommendations were time critical in it, thus rendering them useless and unnecessary. Therefore, for me, the process has not been helpful at all, in fact it has probably added to my stress.
If possible I’d like to do it all over again?
March 19, 2026
Reply from Medigold Health
Thank you for your feedback.
We understand this has been a frustrating experience, especially given the delays and the importance of your situation. Feeling heard and supported is very important, and we appreciate you taking the time to share your concerns.
If you would like to explore starting the process again, we recommend speaking with your line manager. You’re also welcome to contact our Customer Services team at customer.support@medigold-health.com.
Kind regards,
Medigold Health
The assessor gave me plenty of…
The assessor gave me plenty of opportunity to fully explain my situation and could provide helpful suggestions to help my situation.
April 8, 2026
Reply from Medigold Health
Thank you for your feedback, Sam.
We’re really glad to hear you felt able to share your situation openly and that the advice was helpful. Your comments are much appreciated.
Kind regards,
Medigold Health
HELPFUL
Managed to explain my condition to someone who listened and understood. Your clinician was polite, sensitive, but also had a sense of humour, which I found helpful
May 28, 2026
Reply from Medigold Health
Thank you for your feedback, Vincent.
We’re really pleased to hear that you felt listened to and understood, and that the clinician’s approach made the experience more comfortable for you. It’s great to know their support made a difference.
Kind regards,
Medigold Health
Reply from Medigold Health
Thank you for your feedback.
We’re really glad to hear you had a positive experience and felt well understood. Your comments are much appreciated.
Kind regards,
Medigold Health
I didn't like that my appointment was cancelled twice
I didn't like that my appointment was cancelled twice at short notice. I found that frustrating. When I was eventually seen, the doctor was great. She was kind, empathic and helpful.
March 18, 2026
Reply from Medigold Health
Thank you for your feedback, Carol.
We understand how frustrating it can be to have appointments rescheduled, and we appreciate you sharing this with us. We’re really pleased to hear that, when you were seen, you had a positive experience and found the doctor kind, empathetic and helpful.
Kind regards,
Medigold Health
Excellent and the lady was patient and…
Excellent and the lady was patient and listened to my issues
March 5, 2026
Reply from Medigold Health
Thank you for your feedback, Nisan.
We’re really glad to hear you had a positive experience and felt listened to. It’s great to know you felt supported throughout.
Kind regards,
Medigold Health
Spoke to medigold regarding my health…
Spoke to medigold regarding my health issues with my blood pressure being so high and I'm taking the medication my doctor have prescribed taught medigold would help but unfortunately I'm still going through what I have told them regarding stressed at work and DHL are not helping either they have given me stage 1 disciplinary regarding taking time off for my illness and doctor appointments now according to DHL I can't have anymore time off or else they will terminate my contract with them
May 8, 2026
Reply from Medigold Health
Thank you for your feedback, Joshim.
We understand from your comments that you’re going through a very challenging time managing both your health and work situation. We appreciate you taking the time to share your experience, and your feedback is important to us as we continue to review how we support individuals in complex circumstances.
Kind regards,
Medigold Health
I was very worried about the…
I was very worried about the consultation but was immediately put at ease and helped along
February 20, 2026
Reply from Medigold Health
Thank you for your feedback, Philip.
We’re really pleased to hear that you were put at ease and felt supported during your consultation. Your comments are much appreciated.
Kind regards,
Medigold Health
The experience was excellent
The experience was excellent, the therapist totally put me at ease. He explained everything, was kind and patient. He explained what would happen after the appointment, and followed up with the admin as promised. Would definitely recommend.
February 9, 2026
Reply from Medigold Health
Thank you for your feedback, Andrea.
We’re really pleased to hear that you had such a positive experience and felt at ease throughout. It’s great to know everything was clearly explained and followed up as promised.
Kind regards,
Medigold Health
Very professional put my mind at ease…
Very professional put my mind at ease helped me get back to work in a smooth and not rushed thankyou so much in this very tough time much appreciated
March 3, 2026
Reply from Medigold Health
Thank you for your feedback, Ali.
We’re really pleased to hear that you felt at ease and supported during your appointment, especially during a challenging time. It’s great to know the guidance helped make your return to work smoother.
Kind regards,
Medigold Health
On time phone call,all clear and…
On time phone call,all clear and understand whit care helper.
HR doing the appointment follow the company guide.Meetings,appointment and ,looking forward.
Regards,
February 19, 2026
Reply from Medigold Health
Thank you for your feedback, Kremena.
We’re really pleased to hear that everything was clear and timely, and that you felt supported throughout the process. Your comments are much appreciated.
Kind regards,
Medigold Health
The lady I spoke with had good…
The lady I spoke with had good knowledge of my job and what I have to do and was very understanding and easy to talk to
April 9, 2026
Reply from Medigold Health
Thank you for your feedback, Margaret.
We’re really pleased to hear that you felt understood and supported, and that the conversation was helpful and easy. Your comments are much appreciated.
Kind regards,
Medigold Health
Outstanding Clinical Support and Advice
I had a very positive experience with Medigold Health. The clinician was amazing, professional, and very approachable throughout the appointment. They clearly explained the procedure, recording process, and recommendations, which made me feel comfortable and well informed. I really appreciated the clinician’s supportive and understanding approach, and I felt happy and reassured during the consultation.
May 1, 2026
Reply from Medigold Health
Thank you for your feedback.
We’re really pleased to hear you had such a positive experience and felt comfortable and well supported throughout your appointment. It’s great to know the clinician’s clear explanations and approachable manner made a difference.
Kind regards,
Medigold Health
Excellent staff and team member very…
Excellent staff and team member very considerate and understanding who dealt with my health review.
March 2, 2026
Reply from Medigold Health
Thank you for your feedback.
We’re really pleased to hear that you had a positive experience and found our team considerate and understanding during your health review. Your kind comments are much appreciated.
Kind regards,
Medigold Health
Could hardly hear the drs questions had…
Could hardly hear the drs questions had to keep saying"sorry i cant hear you or pardon what was that"
April 28, 2026
Reply from Medigold Health
Thank you for your feedback, Mark.
We appreciate you bringing this to our attention. Your comments are important to us as we continue to review and improve the quality of our service.
Kind regards,
Medigold Health
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