Medigold Health Primary Care I had an excellent experience with Medigold Health for my primary care medical. The process was smooth, professional, and well-organised. Lucy Carey, the Partner Relatio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had the assessment call with one of the consultant. He was very professional , listen to my issue and provided some very key recommendation which seems to be helping me during this difficult time. I... See more
Company replied
Very useful occupational health consultation. When talking through the issues what I said was listened to and acknowledged the practicalities as well as the emotional impacts. Discussed and agreed key... See more
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A professional timely medical assessment via telephone. All explained from the outset. Clear questions and all relevant. The most important part was that I was actively listened to. The... See more
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Company details
Written by the company
Medigold have been helping businesses to keep their people in work, safe and well for over 25 years and we’re one of the UK’s most trusted Workplace Health providers. We focus on mitigating risk and enhancing employee wellbeing to help organisations create a safer, healthier workplace whilst empowering their employees to thrive so that they consistently deliver their best. We help over 3,500 customers look after 4.5 million employees by delivering services including absence management, employee screening, private GP, workplace adjustments, drug and alcohol testing, and mental health and neurodiversity training. But we are more than just a workplace health provider; we are pioneers in our field. Our unwavering commitment to tech innovation and nurturing future talent in OH sets us apart. By offering advanced training, peer support, and professional development, we aim to set the standard for clinical excellence and be the employer of choice in the OH industry.
Contact info
Medigold House, 1 Queensbridge, NN4 7BF, Northampton, United Kingdom
- 0330 390 3370
- enquiries@medigold-health.com
- www.medigold-health.com
4.6
Excellent
750 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 week
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Dr William has been so supportive and…
Dr William has been so supportive and empathetic and understanding , my employer reached out again to check the first report sent but he was very supportive and let them know about my condition, my employer has been not very helpful and created additional stress during my difficult times which is ongoing
February 3, 2026
Reply from Medigold Health
Thank you for your feedback.
We’re really pleased to hear that you felt supported and understood during your appointment, especially during a difficult time. It’s great to know the clinician’s approach made a positive difference for you.
Kind regards,
Medigold Health
It helps my company to fully understand…
It helps my company to fully understand my health condition and they allow me to do work from home based on your report.
January 23, 2026
Reply from Medigold Health
Thank you for your feedback.
We’re really pleased to hear that the support provided has helped your employer better understand your situation. It’s great to know it’s made a positive difference for you.
Kind regards,
Medigold Health
Excellent service. Thoroughly recommend to people struggling with sight loss
Listened to what I had to say. Offered clear precise advice. Offered guidance on making things easier for me. Very patient. The overall experience was very professional and on a personal level very helpful.
April 30, 2026
Reply from Medigold Health
Thank you for your feedback, Sally.
We’re really glad to hear you felt listened to and supported, and that the advice made things a little easier for you. It’s great to know you had such a positive experience.
Kind regards,
Medigold Health
Helpful and continuity of OH dr
Helpful and continuity of OH dr. However work has taken no notice of the OH report and overruled the medical advice.
May 19, 2026
Reply from Medigold Health
Thank you for your feedback, Natasha.
We’re really glad to hear you found the support helpful and valued the continuity of care.
Kind regards,
Medigold Health
I needed to speak with medigold as part…
I needed to speak with medigold as part of my return to work, The person I spoke with was very helpful and listened to all I needed to say and they explained everything that was going to happen with the process.
March 18, 2026
Reply from Medigold Health
Thank you for your feedback, Susan.
We’re really glad to hear you felt listened to and supported, and that everything was clearly explained. It’s great to know the experience helped you feel more confident about your return to work.
Kind regards,
Medigold Health
Reply from Medigold Health
Thank you for your feedback.
We’re really grateful for your kind words and pleased to hear you had a positive experience.
Kind regards,
Medigold Health
I have had nothing but problems with my…
I have had nothing but problems with my work .they have and continue to ignore the advice you give.feels like there is no help
May 2, 2026
Reply from Medigold Health
Thank you for your feedback, David.
We understand from your comments how challenging this situation has been, especially when you feel the advice provided is not being acted on. We appreciate you taking the time to share your experience, as feedback like this is important in helping us continue to review how our service supports individuals.
Kind regards,
Medigold Health
very Supportive
The lady was very Supportive. Put me at ease. Explained the process. Used questions to draw out the information needed as I was so worried. Understood my worries. Definitely a recommendable service.
April 27, 2026
Reply from Medigold Health
Thank you for your feedback.
We’re really pleased to hear that you felt supported and at ease during your appointment, especially when you were feeling worried. It’s great to know everything was explained clearly and that the experience was a positive one for you.
Kind regards,
Medigold Health
Reply from Medigold Health
Thank you for your feedback.
We’re really pleased to hear you felt listened to and supported, and that the advice was helpful.
Kind regards,
Medigold Health
This was a great experience
This was a great experience, the call was explained very clearly to me from the start and the staff were very thorough and professional!
February 19, 2026
Reply from Medigold Health
Thank you for your feedback.
We’re really pleased to hear you had such a great experience and that everything felt clear and well handled. Your kind words mean a lot.
Kind regards,
Medigold Health
Very professional and helpful…
Very professional and helpful understanding the best way to help with medical problems.
May 13, 2026
Reply from Medigold Health
Thank you for your feedback.
We’re really glad to hear you felt supported and that the approach taken was helpful in managing your situation. Your comments are much appreciated.
Kind regards,
Medigold Health
I’ve have had X3 referrals to…
I’ve have had X3 referrals to yourselves at Medigold Health I felt all were conducted well and professional.
The information gathered and then documented was accurate.
I would have liked the option for a face to face meeting at some point as my circumstances are ongoing.
Regards
Steve Drummond
February 19, 2026
Reply from Medigold Health
Thank you for your feedback, Steve.
We’re really glad to hear you’ve had positive experiences with us and that everything has been handled clearly and professionally. We appreciate you taking the time to share your feedback.
Kind regards,
Medigold Health
Great efficient service
April 2, 2026
Reply from Medigold Health
Thank you for your feedback, Rachel.
We’re really glad to hear everything went smoothly and you found the service efficient. Thanks for taking the time to share your experience.
Kind regards,
Medigold Health
Awful
Awful. Made a difficult experience all the worse with incompetency at every turn. Gave me a contact who had no knowledge of my condition, didn't even have any experience or knowledge of chronic health. Then got my report completely wrong, adding things that weren't said and taking away key points that were. It took a month to get all the details amended as every time I asked for (the same) amends something different would change. Had to formally complain to my employer and Medigold. Do not use.
May 28, 2025
Unprompted review
Reply from Medigold Health
Thank you for your feedback, Maria.
We understand from your comments that this has been a very difficult and frustrating experience. We appreciate you taking the time to share your concerns, as detailed feedback like this is important in helping us continue to review how we deliver our services.
Kind regards,
Medigold Health
Nicole is a very caring person who…
Nicole is a very caring person who takes time to listen and try help with the situation.
May 1, 2026
Reply from Medigold Health
Thank you for your feedback, Patricia.
We’re really glad to hear you felt supported and that you were listened to. Your kind comments are much appreciated.
Kind regards,
Medigold Health
In fact im being positively honest
In fact im being positively honest, the injury was a horrific injury of an unforseen nature.
October 27, 2025
Reply from Medigold Health
Thank you for taking the time to review us.
We appreciate you sharing your experience, and your feedback is really valued as we continue to support those going through challenging situations.
Kind regards,
Medigold Health
The lady i spoke with was really nice…
The lady i spoke with was really nice and supportive and made lots of great recommendations.
February 10, 2026
Reply from Medigold Health
Thank you for your feedback, Abby.
We’re really glad to hear you felt supported and that the recommendations were helpful. Your kind comments are much appreciated.
Kind regards,
Medigold Health
Very thorough, was running an hour late at 10.30. Appt duration was twice the length that was suggested
Very thorough. Appt was running 1 hour late at 10.30. Another clinician was appointed which only made it half an hour late. We were told half to one hour for then length of appointment but it took just over 2 hours.
May 26, 2026
Reply from Medigold Health
Thank you for your feedback, Mandy.
We’re pleased to hear that you found the assessment thorough. We appreciate you sharing your comments around the waiting time and appointment length, as this helps us continue to review and improve our service.
Kind regards,
Medigold Health
AVOID - Only Interested in Employer Contact Goals
I had a very very serious issue at work that caused the onset of what I thought was a stroke.
Triggered by a manager implementing punishing deadlines, micro management, minimisation and likely bias since January 2026.
Medigold released my OH report without my explicit consent and gave no apology as they are only interested in meeting the employer organisation deadlines for supplying an OH report at a specific time after your meeting.
Of course the employer is part of the problem as it has been released to the referring manager (the employer) who created this abuse!
I am beyond disguised by Medigold!
It has made the anxiety worse and heart rate has gone up significantly!
I shall never ever knowingly use this service/ organisation AGAIN!
May 28, 2026
Unprompted review
Reply from Medigold Health
Thank you for your feedback, Andrew.
We understand from your comments that this has been a very distressing experience for you, particularly in relation to your health and workplace situation. We recognise how important it is to feel properly supported and that your concerns are handled appropriately.
Medigold Health provides occupational health advice based on the information available at the time, within agreed processes between all parties. We appreciate you taking the time to share your experience, as feedback like this is important in helping us continue to review how our services are delivered.
Kind regards,
Medigold Health
Empathetic Clinicians
I have always found the clinicians understanding and empathetic, and having an understanding of my many health conditions, which at times can be complexed.
May 28, 2026
Reply from Medigold Health
Thank you for your feedback, Pauletta.
We’re really pleased to hear that you’ve consistently felt supported and understood, especially when managing more complex health needs. Your comments are much appreciated.
Kind regards,
Medigold Health
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