The worst experience EVER! I canceled my order March of 2026, however they continually charge me. I have emailed them, with no response. I called their phone line; the voicemail system is "Not set up"... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Do NOT Order!! Fraudulent company. Product does not work and they do NOT respond to email and there is No phone number to call. They will KEEP charging you indefinitely until you cancel your card. Thi... See more
My dog Lucky has been struggling with separation anxiety when I’m away at work during the day. I tried lots of recommendations but nothing seemed to help. Thankfully my friend Roberto gave me a calmin... See more
They could improve by sending what you purchase, getting a working phone number, answering the support emails with something other than having received it, stop auto charging when asked. In short bein... See more
Company details
Written by the company
We are Medipups. A company built by pet owners, for pet owners. Medipups wants to make sure your dog’s days are a lot better. How do we do that? By sticking to our core values: Science-based, Results Driven. It can be confusing choosing the right solution for your pups, which is why we have unique formulations, and put a lot of in care into our products and only use thoroughly vetted, scientifically backed ingredients. We really love dogs. And we do anything we can to keep your fluffy friends healthy and happy.
Contact info
United States
- www.medipups.com
1.9
Poor
175 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Dogs LOVE the calming chews
My Dogs LOVE the calming chews. Thank you for the coupon!
June 12, 2023
Unprompted review
FRAUDULANT
NEVER RECIEVED ITEMS. THEY ARE A FRAUD. DO NOT EVER DEAL WITH THEM! They slso just.asked me yo tske.this down LOL
June 4, 2023
Unprompted review
Great quality supplements for my cooper
The supplements really work great for my cooper. At the start it was hard giving the chews but now i wrap them in peanut butter and he loves them. He is also a very fussy eater.
June 6, 2023
Unprompted review
SCAM…I ordered a one month supply back…
SCAM…I ordered a one month supply back in February. They continue to send every month and charge me for it. I never set up an account. No way to contact except through email. They apologized once but have continued to send charging me each month….have sent emails asking them to stop and get nowhere. Additionally it looks like white specks have covered the chews….mold? No way I want my dog to consume these.
June 1, 2023
Reply from Medipups
Hi Meg Mendoza,
We would like to apologize for your recent experience with us. We pride ourselves on our products and the high quality standards we maintain. We would like to make things right.
We are sorry to hear that you had difficulty with our cancellation process. I can see your account is fully refunded and cancelled now. We would advise to cancel your subscription plans in advance in the future so this does not happen again.
Yours sincerely,
Angelica
Medipups Support Manager
I placed my order for the buy one get…y
I placed my order for the buy one get one bed four days ago and realized I put the wrong city so I've been trying to contact them for 3 days. I emailed seven times
I have called that number and it just tells me to go the website to email them and then disconnects. They've already got my money which is 69.99 so either need a refund or I need them. Let me know. They got my email and I can change my city that I lived in. No reply no answer. I'll give him seven more days and then I'll report this. So looking forward to healthy beds for my pups; (
They replied back to me. Going to refund my money. I didn't ask for a refund. I just wanted the pillows but I apologize to them and as soon as I get my refund I WOULD love the pillows
THAT'S WHY I ORDERED THEM IN THE FIRST PLACE
They just need to answer emails faster than what they do thank you very much I hope it ends well for all of us
May 27, 2023
I usually skip these adds for pet…
I usually skip these adds for pet supplements as i do not trust them. I saw these and saw they were organic and was excited to give them a try. I must say the service, product and support has been really great so far.
May 29, 2023
Unprompted review
I would give 0 stars if available
I would give 0 stars if available. Never received order but double charged for 2 months. Only get email responses after threatening them. Still haven't received refund over 200.Giving til end of week and then taking different steps. Total scammers
March 18, 2023
Reply from Medipups
Hi Tiffany,
We would like to apologize for your recent experience with us.
We are sorry to hear that you had difficulty with our cancellation process. We'd be happy to help you with your cancellation. Could you provide us with an Order ID? We'll have a representative reach out to you immediately.
Yours sincerely,
Angelica
Medipups Support Manager
Customer Service non-existent
I have tried to reach this company by phone and by email to no avail. The email address they have listed is non-existent and if you call the phone number listed it is an automated response directing you to the email address that does not exist. I want to cancel my subscription to their products but there is obviously no way to contact them legitimately.
05/22/2023---- Issue has been resolved.
April 4, 2023
Reply from Medipups
Hi Laurie,
We would like to apologize for your recent experience with us.
We are sorry to hear that you had difficulty with our cancellation process. We'd be happy to help you with your cancellation.
I cannot locate your order, could you provide us with an Order ID? We'll have a representative reach out to you right away.
Yours sincerely,
Angelica
Medipups Support Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.