Medivet  Reviews 

17,531
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,664 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and genuine care for animals, making interactions pleasant and reassuring. Many people highlight the excellent service, noting its efficiency, ease of access, and the team's helpful, professional approach. However, some customers noted concerns regarding high pricing and significant markups on services or medication. A few also experienced issues with appointment availability, delays, communication, and dissatisfaction with aspects of treatment, such as pets not being seen or unavailable medication.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, kindness, and... See more

Service

People report positive experiences with service, often praising the staff for being professional, kind, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Price

Consumers find price to be a significant concern, with many reviewers reporting that the cost of medicine and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with pet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The vet that we saw - Rosie - was absolutely wonderful 😊 We brought our senior housecat who is not used to seeing strangers and was very anxious, and Rosie was so good with him - calming and kind and... See more

Rated 5 out of 5 stars

Everything is perfect at South Harrow Medivet, people, services, space, they are all paciente, helpful, caring, professional… all the doctors & nurse are the best . My hiccups was treated by Gabi... See more

Rated 5 out of 5 stars

Susan on reception is always professional, kind and efficient. Adam the vet is amazing he always gives good advice and the first thing he did when my cat came out of his carrier was gave him a cuddl... See more

Rated 5 out of 5 stars

Medi vet Hellesdon are incredibly kind and caring towards our fur babies! Recently so compassionate with our recent bereavement of our elderly lab. This week they shared in our joy of two new puppie... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

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4.6

All reviews

(17,531)

2,630 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

MEDIVET MASSIVE RIP OFF

Took my dog in for a lump on his jaw.
50 pounds odd for consultation, fair enough.
Proscribed rheumocam 42ml and Noroclav antibiotics. Cost 100 pounds odd.
Rheumocam actually costs 9.99 for 42ml online. MEDIVET puts a 400% markup on price. I could have bought 200ml rheumocam for less than they charge for 42ml. Ask for a prescription and then buy it online there are loads of reputable sellers who even advertise on TV. Also the pills cost 90pence each online , I have 14 pills and they charged me 50 pounds!!!!!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service again..

Excellent service again..
Super friendly staff...super patient with my rather growly dog who hates his nails clipped...but successfully and safely trimmed in record time...and noone got bitten...will highly recommend this branch in Whitton...

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Always a good service at Medivet.

Always a good service at Medivet.
Unfortunately our cat hates the car journey (about 5 mins!) so much that she is sick/poohs on the way there and back. This time the nurse took her to be cleaned up before the vet appointment !

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

The ladies on reception were very…

The ladies on reception were very friendly, the nurse we saw helpful and the vet Emma was professional, knowledgeable and practical but also very friendly and reassuring.
I would not hesitate to recommend this vet practice.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

No concern for animals at all.

My cat was hit by a car and damaged its tail. They wanted £1000 just to x-ray it after charging me £1200 just to scan its bladder and give it pain meds. I went to a another vet and he quoted me £230 to x-ray.
These companies and their vets have no love for animals, they love money, nothing else!

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been with Medivet Lordship lane…

We’ve been with Medivet Lordship lane for many years and cannot sing the praises of Inga and Adam the vets, the vet nurses and reception enough.
This is a practise clearly staffed by animal lovers- they have consistently helped keep our now very elderly cats various health issues under control and we trust them implicitly with his care.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely emergency vet!!

We got an emergency appointment quite quickly and our vet Tom was really lovely and good with our poorly cat. All the receptionists were really nice and the place was clean. Thank you!!

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very Good Experience

I took my dog to the clinic to do her first visit and the staff was very kind, the clinic was clean and the doctor who saw my dog was very gentle and communicative.
Recommended.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very welcoming and great care

Very easy to book an appointment and reception are so welcoming to both pet and accompanying human. Our dog goes straight to the door on walks and has to be told "not today". Vets have always given a thorough explanation of what they are doing and why.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

The Medivet team at St Albans are…

The Medivet team at St Albans are amazing. They care so much about the animals and owners. No matter how busy they are they will make the time to see your pet if they are unwell even if it means working extra. They also go the extra mile to comfort your pet when they have to stay in their care. They also do most of the admin work for pet insurance claims to make it as quick and easy as they can for you.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. Vet consultation was thorough and helpful. Very kind and caring experience. I feel confident that my Cockerpoo is in good hands receiving the best care.

July 10, 2026
Unprompted review

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