Medivet  Reviews 

17,484
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,664 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and genuine care for animals, making interactions pleasant and reassuring. Many people highlight the excellent service, noting its efficiency, ease of access, and the team's helpful, professional approach. However, some customers noted concerns regarding high pricing and significant markups on services or medication. A few also experienced issues with appointment availability, delays, communication, and dissatisfaction with aspects of treatment, such as pets not being seen or unavailable medication.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, kindness, and... See more

Service

People report positive experiences with service, often praising the staff for being professional, kind, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Price

Consumers find price to be a significant concern, with many reviewers reporting that the cost of medicine and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with pet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The vet that we saw - Rosie - was absolutely wonderful 😊 We brought our senior housecat who is not used to seeing strangers and was very anxious, and Rosie was so good with him - calming and kind and... See more

Rated 5 out of 5 stars

Everything is perfect at South Harrow Medivet, people, services, space, they are all paciente, helpful, caring, professional… all the doctors & nurse are the best . My hiccups was treated by Gabi... See more

Rated 5 out of 5 stars

Susan on reception is always professional, kind and efficient. Adam the vet is amazing he always gives good advice and the first thing he did when my cat came out of his carrier was gave him a cuddl... See more

Rated 5 out of 5 stars

Medi vet Hellesdon are incredibly kind and caring towards our fur babies! Recently so compassionate with our recent bereavement of our elderly lab. This week they shared in our joy of two new puppie... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(17,484)

2,592 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They love over charging customers

They love over charging customers
£1133 to remove a grass seed from a dog's ear....
Please go somewhere else, they're just out to rip you off
They then want 15 days to 'investigate' issues
In league with insurance companies?

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Kind, friendly and helpful

Medivet in Stamford Hill are always brilliant. They’ve helped me out in multiple emergencies, and are always friendly and kind, both the vets and those working on reception. It’s easy to get through by phone or email and everyone there goes above and beyond.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Quite happy with the staff and service

Quite happy with the staff and service.
Easy to book appointment, staff very friendly and vet took time and trouble to put dog at ease and made a big fuss of him whilst explaining things very clearly to us, allowing us to make informed decisions.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great price

Great price. I am on a medivet plan, and I now get a discount on long term medications. Thank you

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding team & service

Always a great experience. Warm greeting, friendly service. Always fully informed of any treatment, and the cats get utterly spoiled and treated like royalty. Wouldn't want to go anywhere else, the whole team are phenomenal.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Although we had to wait all of the staff were friendly, apologetic and knowledgeable. It really feels like you are a valued customer and that your animal is their top priority. Ive used medivet for 20 years for all of my animals & i wouldn't go anywhere else

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Check up for the 2 rotties..

Check up for the 2 rotties..
From booking in to waiting to seeing the vet/ nurse is ways a challenge with these 2 but I have to say the staff make it so easy. They know us well enough now so make appointments when its quieter ( less other dogs/cats)

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Mabel

My cat was unwell , got an appointment straight away . Kind staff , put our minds at rest and helped Mabel. . She is so much better already . Thankyou

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

We’d be lost without you all ❤️

Couldn’t thank the team at Medivet Cowbridge any more. Our two sausage dogs have been under their care for the last couple of years and their care, support and attention to detail is amazing. Our youngest recently got hit by a car and they supported us every step of the way with his recovery, helping us navigate a scary situation calmly and compassionately. They truly are the loveliest team and couldn’t recommend this practice more. Big shout out to Rachel who is always such a delight to deal with. Thank you guys! We’d be lost without you all ❤️

July 7, 2026
Unprompted review

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