Medivet  Reviews 

17,484
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,664 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and genuine care for animals, making interactions pleasant and reassuring. Many people highlight the excellent service, noting its efficiency, ease of access, and the team's helpful, professional approach. However, some customers noted concerns regarding high pricing and significant markups on services or medication. A few also experienced issues with appointment availability, delays, communication, and dissatisfaction with aspects of treatment, such as pets not being seen or unavailable medication.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, kindness, and... See more

Service

People report positive experiences with service, often praising the staff for being professional, kind, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Price

Consumers find price to be a significant concern, with many reviewers reporting that the cost of medicine and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with pet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The vet that we saw - Rosie - was absolutely wonderful 😊 We brought our senior housecat who is not used to seeing strangers and was very anxious, and Rosie was so good with him - calming and kind and... See more

Rated 5 out of 5 stars

Everything is perfect at South Harrow Medivet, people, services, space, they are all paciente, helpful, caring, professional… all the doctors & nurse are the best . My hiccups was treated by Gabi... See more

Rated 5 out of 5 stars

Susan on reception is always professional, kind and efficient. Adam the vet is amazing he always gives good advice and the first thing he did when my cat came out of his carrier was gave him a cuddl... See more

Rated 5 out of 5 stars

Medi vet Hellesdon are incredibly kind and caring towards our fur babies! Recently so compassionate with our recent bereavement of our elderly lab. This week they shared in our joy of two new puppie... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.6

All reviews

(17,484)

2,591 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a good service at Medivet.

Always a good service at Medivet.
Unfortunately our cat hates the car journey (about 5 mins!) so much that she is sick/poohs on the way there and back. This time the nurse took her to be cleaned up before the vet appointment !

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

The ladies on reception were very…

The ladies on reception were very friendly, the nurse we saw helpful and the vet Emma was professional, knowledgeable and practical but also very friendly and reassuring.
I would not hesitate to recommend this vet practice.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

No concern for animals at all.

My cat was hit by a car and damaged its tail. They wanted £1000 just to x-ray it after charging me £1200 just to scan its bladder and give it pain meds. I went to a another vet and he quoted me £230 to x-ray.
These companies and their vets have no love for animals, they love money, nothing else!

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been with Medivet Lordship lane…

We’ve been with Medivet Lordship lane for many years and cannot sing the praises of Inga and Adam the vets, the vet nurses and reception enough.
This is a practise clearly staffed by animal lovers- they have consistently helped keep our now very elderly cats various health issues under control and we trust them implicitly with his care.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely emergency vet!!

We got an emergency appointment quite quickly and our vet Tom was really lovely and good with our poorly cat. All the receptionists were really nice and the place was clean. Thank you!!

July 12, 2026
Unprompted review
Rated 1 out of 5 stars

Everybody Avoid this vets

Everybody Avoid this vets, I rang for emergency as dog was dying got told no spaces available. My dogs dying I said they didn't they did not care ,had to ring another vet. Do not use. The call will be monitored aswell so you can here what they said.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Very Good Experience

I took my dog to the clinic to do her first visit and the staff was very kind, the clinic was clean and the doctor who saw my dog was very gentle and communicative.
Recommended.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very welcoming and great care

Very easy to book an appointment and reception are so welcoming to both pet and accompanying human. Our dog goes straight to the door on walks and has to be told "not today". Vets have always given a thorough explanation of what they are doing and why.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

The Medivet team at St Albans are…

The Medivet team at St Albans are amazing. They care so much about the animals and owners. No matter how busy they are they will make the time to see your pet if they are unwell even if it means working extra. They also go the extra mile to comfort your pet when they have to stay in their care. They also do most of the admin work for pet insurance claims to make it as quick and easy as they can for you.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. Vet consultation was thorough and helpful. Very kind and caring experience. I feel confident that my Cockerpoo is in good hands receiving the best care.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Visited Medivet for the first time with my cat who had a sore in his belly. Turned out to be an abscess. Marc was wonderful, he gave off a very calm demeanour, very caring & drained it without the need for sedation. I felt that he was conscious of cost to patient/ comfort of my cat. I would highly recommend. Marc was the vet who looked after our cat.
Reception staff were also lovely & the quiet cat area with calming spray & blankets is a lovely thoughtful bonus.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I would highly recommend using Medivet. The staff are friendly and the service was excellent! My cat was treated with such care and attention. I am so glad that I decided to use their services and will definitely again in the future.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

The vet I saw who looked after Bella…

The vet I saw who looked after Bella was Dr.Penelope Downing she was absolutely amazing, she put Bella at ease straight away, diagnosed her condition and gave us drops, Bella is loads better after using the drops for 1day, I’d recommend this vets to anyone, Hilary Greenwood.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Everything is perfect at South Harrow…

Everything is perfect at South Harrow Medivet, people, services, space, they are all paciente, helpful, caring, professional…
all the doctors & nurse are the best .
My hiccups was treated by Gabi she is one of the best, got helped over the phone by Julie as well, another amazing experience.

Thank you to all the team 🙏🏽🙏🏽

July 2, 2026
Unprompted review

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