Medivet  Reviews 

17,435
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,653 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and supportive. The service provided is frequently described as excellent, with many noting the efficiency, ease of access, and the compassionate care given to their pets. Reviewers highlight exceptional customer service, appreciating the personalized attention and clear explanations provided by the knowledgeable team. However, some customers expressed dissatisfaction with the pricing, finding certain treatments or consultations to be excessively expensive. There were also occasional concerns regarding product availability, with some experiencing delays or incomplete orders for prescribed medications. A few other people also felt that communication could be improved, citing issues with unreturned calls or inconsistent information.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, describing them as friendly, kind, and... See more

Service

Customers consistently note positive experiences with service, often praising the friendly staff, warm... See more

Customer service

Users describe positive interactions with customer service, highlighting the friendly, kind, and helpful... See more

Price

People report negative experiences with price, with many reviewers feeling that the costs are too high and... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the comprehensive treatments... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love our vet! Our sweet boy cat has never shown any signs of being distressed during his visits and the doctors do a wonderful job making him feel comfortable and safe. They are very professional a... See more

Rated 5 out of 5 stars

My cockapoo was having issues with her mouth/jaw. Jan, the vet is amazing! I always book Maggies appointments with him. He is kind, sympathetic to my dog, (and she likes and trusts him!) he is also p... See more

Rated 5 out of 5 stars

The vet we saw was welcoming and listened as we shared our knowledge of our beloved pet. We were given reassurance of his condition and time to consider options needed. My dog was also happy to be the... See more

Rated 5 out of 5 stars

We saw the vet we requested to see. She was very friendly, helpful, courteous, took her time to explain the routine. Showed my grandchildren kindness & let them look in my dogs ears & listen to her h... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.6

All reviews

(17,435)

2,542 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding team & service

Always a great experience. Warm greeting, friendly service. Always fully informed of any treatment, and the cats get utterly spoiled and treated like royalty. Wouldn't want to go anywhere else, the whole team are phenomenal.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Although we had to wait all of the staff were friendly, apologetic and knowledgeable. It really feels like you are a valued customer and that your animal is their top priority. Ive used medivet for 20 years for all of my animals & i wouldn't go anywhere else

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Check up for the 2 rotties..

Check up for the 2 rotties..
From booking in to waiting to seeing the vet/ nurse is ways a challenge with these 2 but I have to say the staff make it so easy. They know us well enough now so make appointments when its quieter ( less other dogs/cats)

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Mabel

My cat was unwell , got an appointment straight away . Kind staff , put our minds at rest and helped Mabel. . She is so much better already . Thankyou

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

We’d be lost without you all ❤️

Couldn’t thank the team at Medivet Cowbridge any more. Our two sausage dogs have been under their care for the last couple of years and their care, support and attention to detail is amazing. Our youngest recently got hit by a car and they supported us every step of the way with his recovery, helping us navigate a scary situation calmly and compassionately. They truly are the loveliest team and couldn’t recommend this practice more. Big shout out to Rachel who is always such a delight to deal with. Thank you guys! We’d be lost without you all ❤️

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Poor joined up communication in the…

Poor joined up communication in the team. I waited 5 days and had to repeat the request with three phone calls to speak to a vet. No one phoned back and when I phoned, each receptionist said 'it wasn't me' ...
While I appreciate a veterinary service is busy, 5 days and three phone calls is poor service.
The vets and nurses themselves are usually very good. Five days is a long time for a concern, I had already booked ahead for an appointment but needed an answer of care sooner.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

I would go nowhere else...

This veterinary practice has been going for years. Formerly known as Hillside Vets. I've been taking my dogs here for over 30yrs because it still maintains family values, customer & pet recognition and a friendly face.

Historically, I used to see Barry. Sadly, he passed away...and a homage to him is on the counter. When Barry went part time (still working in his retirement) I starting seeing Barry with my dogs. I trust him implicitly. He is kind and caring with my dogs and earns their trust.

Thanks for a good service.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing care given!

My 15 month cockapoo was attacked by another dog. Every single person in this practice was fantastic and so caring!!!Thank you for being so wonderful looking after my boy.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

I have been with Medivet for a few…

I have been with Medivet for a few years now, and I find them excellent. They are always very friendly, which really helps with discussing lifestyle and treatment options for my cat. Very happy to recommend.

July 6, 2026
Unprompted review

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