Medivet  Reviews 

17,532
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,664 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and genuine care for animals, making interactions pleasant and reassuring. Many people highlight the excellent service, noting its efficiency, ease of access, and the team's helpful, professional approach. However, some customers noted concerns regarding high pricing and significant markups on services or medication. A few also experienced issues with appointment availability, delays, communication, and dissatisfaction with aspects of treatment, such as pets not being seen or unavailable medication.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, kindness, and... See more

Service

People report positive experiences with service, often praising the staff for being professional, kind, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Price

Consumers find price to be a significant concern, with many reviewers reporting that the cost of medicine and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with pet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The vet that we saw - Rosie - was absolutely wonderful 😊 We brought our senior housecat who is not used to seeing strangers and was very anxious, and Rosie was so good with him - calming and kind and... See more

Rated 5 out of 5 stars

Everything is perfect at South Harrow Medivet, people, services, space, they are all paciente, helpful, caring, professional… all the doctors & nurse are the best . My hiccups was treated by Gabi... See more

Rated 5 out of 5 stars

Susan on reception is always professional, kind and efficient. Adam the vet is amazing he always gives good advice and the first thing he did when my cat came out of his carrier was gave him a cuddl... See more

Rated 5 out of 5 stars

Medi vet Hellesdon are incredibly kind and caring towards our fur babies! Recently so compassionate with our recent bereavement of our elderly lab. This week they shared in our joy of two new puppie... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

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4.6

All reviews

(17,532)

2,641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mabel

My cat was unwell , got an appointment straight away . Kind staff , put our minds at rest and helped Mabel. . She is so much better already . Thankyou

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

We’d be lost without you all ❤️

Couldn’t thank the team at Medivet Cowbridge any more. Our two sausage dogs have been under their care for the last couple of years and their care, support and attention to detail is amazing. Our youngest recently got hit by a car and they supported us every step of the way with his recovery, helping us navigate a scary situation calmly and compassionately. They truly are the loveliest team and couldn’t recommend this practice more. Big shout out to Rachel who is always such a delight to deal with. Thank you guys! We’d be lost without you all ❤️

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Poor joined up communication in the…

Poor joined up communication in the team. I waited 5 days and had to repeat the request with three phone calls to speak to a vet. No one phoned back and when I phoned, each receptionist said 'it wasn't me' ...
While I appreciate a veterinary service is busy, 5 days and three phone calls is poor service.
The vets and nurses themselves are usually very good. Five days is a long time for a concern, I had already booked ahead for an appointment but needed an answer of care sooner.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

I would go nowhere else...

This veterinary practice has been going for years. Formerly known as Hillside Vets. I've been taking my dogs here for over 30yrs because it still maintains family values, customer & pet recognition and a friendly face.

Historically, I used to see Barry. Sadly, he passed away...and a homage to him is on the counter. When Barry went part time (still working in his retirement) I starting seeing Barry with my dogs. I trust him implicitly. He is kind and caring with my dogs and earns their trust.

Thanks for a good service.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing care given!

My 15 month cockapoo was attacked by another dog. Every single person in this practice was fantastic and so caring!!!Thank you for being so wonderful looking after my boy.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

I have been with Medivet for a few…

I have been with Medivet for a few years now, and I find them excellent. They are always very friendly, which really helps with discussing lifestyle and treatment options for my cat. Very happy to recommend.

July 6, 2026
Unprompted review
Rated 3 out of 5 stars

Appointments always Late

Every time we come, the appointment is always running at least 30 mins late. The staff are lovely as are the vets but the lateness of the appointments is frustrating.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I actually enjoy going to Medivet Brigg…

I actually enjoy going to Medivet Brigg with any of my 5 dogs. There is no stress, the whole experience is very relaxed and not rushed. This is the only vets that my dogs have been happy to go into. All the staff are very friendly and professional and always have time to discuss things with me. Thank you. Highly recommended.

July 6, 2026
Unprompted review
Rated 4 out of 5 stars

Many thanks to the doctor

Many thanks to the doctor; he helped us with our Pomeranian—he examined the dog, gave us information and explanations, and provided medication (we are currently undergoing treatment). We booked the appointment by phone and were given a 9:00 AM slot for the next day, but when we arrived at 9:00, it turned out we couldn't be seen until 10:15. We had to wait. Next time, I will double-check the appointment time on the day of the visit.

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

RIPPED OFF BY MEDIVET

We took my sons dog to medivet on aighburth road Liverpool n we got consulted n antibiotic injection n shampoo £176 ,the vet told complete lies he told us the shampoo was cheaper to buy off them than on line n charged us £44 so we paid n got home n went on line the exact shampoo is £24 on line almost half the price we was charged so please AVOID going to MEDIVET aighburth road as u WILL get lied to n ripped off by this scumbag I am livid over this as my son is on benefits n I'm on state pension ABSOLUTELY KEEP AWAY from this practice for ur own good thank you

July 7, 2026
Unprompted review

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