Medivet  Reviews 

17,532
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,664 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and genuine care for animals, making interactions pleasant and reassuring. Many people highlight the excellent service, noting its efficiency, ease of access, and the team's helpful, professional approach. However, some customers noted concerns regarding high pricing and significant markups on services or medication. A few also experienced issues with appointment availability, delays, communication, and dissatisfaction with aspects of treatment, such as pets not being seen or unavailable medication.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, kindness, and... See more

Service

People report positive experiences with service, often praising the staff for being professional, kind, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Price

Consumers find price to be a significant concern, with many reviewers reporting that the cost of medicine and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with pet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The vet that we saw - Rosie - was absolutely wonderful 😊 We brought our senior housecat who is not used to seeing strangers and was very anxious, and Rosie was so good with him - calming and kind and... See more

Rated 5 out of 5 stars

Everything is perfect at South Harrow Medivet, people, services, space, they are all paciente, helpful, caring, professional… all the doctors & nurse are the best . My hiccups was treated by Gabi... See more

Rated 5 out of 5 stars

Susan on reception is always professional, kind and efficient. Adam the vet is amazing he always gives good advice and the first thing he did when my cat came out of his carrier was gave him a cuddl... See more

Rated 5 out of 5 stars

Medi vet Hellesdon are incredibly kind and caring towards our fur babies! Recently so compassionate with our recent bereavement of our elderly lab. This week they shared in our joy of two new puppie... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.6

All reviews

(17,532)

2,641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Reception and check-in process is consistently poor and makes visits unnecessarily stressful.

Veterinary care is good, but the reception and check-in process is consistently poor and makes visits unnecessarily stressful (I have been a client here for many years).

There are often long queues on arrival with no staff at the desk, and check-in, payments, or medication collection regularly take 10–15 minutes or more. This leads to significant delays and is particularly difficult when attending with anxious pets.

However, staff are always polite, but the current system needs significant improvement.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

My cockapoo was having issues with her…

My cockapoo was having issues with her mouth/jaw. Jan, the vet is amazing! I always book Maggies appointments with him. He is kind, sympathetic to my dog, (and she likes and trusts him!) he is also professional and knowledgeable. The Hillmorton practice is efficient and the staff absolutely lovely!

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

We can honestly say we have always had…

We can honestly say we have always had exceptional care from Viv and the team at Coventry Road, Hinckley Medivet.
Our girl Rosie is becoming quite a regular due to various ongoing health issues and the care we receive as a family is exemplary. Thank you.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

I'm so pleased with the dental…

I'm so pleased with the dental treatment my chihuahua received dentally. Pets at home quote me £1400 and Medivet quote me £859 all in dentil treatment. I cannot you then enough for the marvellous assurance, approach to my rather aggressive chihuahua. They took care of him and relieved his discomfort and smelly breath at such a reasonable capped price. I've left pets at home to continue with worm/flea treatment. I'm so thankful my little beautiful boy is happy again. I want to thank all the staff for their support and amazing work. Affordable and reasonable pricing makes me wish I'd found them sooner. Thank you again Dave is doing amazing x

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Medivet Merthyr Tydfil.

I booked the appointment online which was very easy to do & I received a confirmation email. The appointment started on time & the vet I saw was really lovely. He had such a calming manner & he was really thorough. He explained everything & I left the surgery feeling reassured. I think his name was Will & this was the Merthyr Tydfil branch🐈.

July 3, 2026
Unprompted review
Rated 4 out of 5 stars

Annual Check up and Vaccinations

on time, friendly staff, know my dog and ready to give advice or other assistance as needed.

Surprised I had to wait 3+ weeks to get an appointment where vaccines could be given

July 1, 2026
Unprompted review

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