Medivet  Reviews 

17,546
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,668 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, caring, and professional approach, ensuring pleasant interactions. Many highlight the excellent service and dedication to animal welfare, making pets feel comfortable and well-cared for. People appreciate efficient and welcoming customer service, feeling their animals are a top priority. However, some people mentioned concerns about pricing, finding services and medications to be considerably high or overpriced. Additionally, a few reviewers reported poor communication, including unreturned calls or difficulty reaching staff, and concerns regarding the availability of treatment.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, kindness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, kind, and efficient... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and care provided by... See more

Price

Users describe negative interactions with price, with many reviewers finding the costs for medications,... See more

Product

Customers consistently note ambiguous experiences with product offerings, with some expressing satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our first visit to Medivet Kenton, and we couldn’t be happier with the experience. The entire team was friendly, caring, and professional. They made us feel welcome, treated our cats with gre... See more

Rated 5 out of 5 stars

The vet that we saw - Rosie - was absolutely wonderful 😊 We brought our senior housecat who is not used to seeing strangers and was very anxious, and Rosie was so good with him - calming and kind and... See more

Rated 5 out of 5 stars

Everything is perfect at South Harrow Medivet, people, services, space, they are all paciente, helpful, caring, professional… all the doctors & nurse are the best . My hiccups was treated by Gabi... See more

Rated 5 out of 5 stars

My very adorable but reactive rescue cat Bella came to see you for the first time , you weren’t able to handle her as she was very angry but that was good as you didn’t want to stress her anymore than... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(17,546)

2,653 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm so pleased with the dental…

I'm so pleased with the dental treatment my chihuahua received dentally. Pets at home quote me £1400 and Medivet quote me £859 all in dentil treatment. I cannot you then enough for the marvellous assurance, approach to my rather aggressive chihuahua. They took care of him and relieved his discomfort and smelly breath at such a reasonable capped price. I've left pets at home to continue with worm/flea treatment. I'm so thankful my little beautiful boy is happy again. I want to thank all the staff for their support and amazing work. Affordable and reasonable pricing makes me wish I'd found them sooner. Thank you again Dave is doing amazing x

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Medivet Merthyr Tydfil.

I booked the appointment online which was very easy to do & I received a confirmation email. The appointment started on time & the vet I saw was really lovely. He had such a calming manner & he was really thorough. He explained everything & I left the surgery feeling reassured. I think his name was Will & this was the Merthyr Tydfil branch🐈.

July 3, 2026
Unprompted review
Rated 4 out of 5 stars

Annual Check up and Vaccinations

on time, friendly staff, know my dog and ready to give advice or other assistance as needed.

Surprised I had to wait 3+ weeks to get an appointment where vaccines could be given

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Kind & caring

Saw the lovely vet Adrianna who is an absolute delight and her love of animals shines through
No pushy sales just honest advice

July 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look