Med Mart Reviews 

Item was delivered on time,in good order

I got stuck in my lift chair twice! I bought it less than two months ago. I have spinal stenosis and others issues where I need my lift chair. Its been almost a week now and still have not gotten my chair fixed. There are too many hoops to jump through to get anything done quickly. I talked to Robert and he said something was shorting out my controller. The person I spoke to at Med Mart confirmed what Robert said and an email was sent to the manufacturer to send someone out to fix it and still have not heard anything from them. In the past I had an issue with a chair I bought from Laz-e-boy and had a repairman out the next day!! The folks i spoke with at Med Mart were just following procedures and they were nice, but i needed this addressed faster than going through all the hoops.

Less expensive and was able to pay using installment payment by Katapult.

Watch closelyThe online ordering was great l. Waiting for the mattress to be shipped!

Ordering was easy and Stacy made it easy to navigate through the process
It was nice to have someone to talk with when there was a problem
Been waiting for this new bed for years now!

I have been looking for a medical grade recliner that doesn’t look institutional and one that was reasonably priced.
I am looking forward to using the chair in my house.
I recently received the chair and it is exactly what I was looking for. Thank you.

We seem to be unable to process a credit for a returned item. That med Mart was actually very good about assisting with the order, but the manufacturer is not following through with the requests. I’ve now called 3×4 times asking for information on to get this completed, it’s been three weeks for the credit.

I am very disappointed in my experience with MedMart. After failing to explain the delivery process, I had to refuse delivery on my mom’s hospital bed due to a damaged box. And now they have refused to refund my mom’s credit card and are saying she owes return shipping and restocking fees!! For a box that arrived falling apart!! How was I supposed to accept that type of delivery?? For an item as critical as a hospital bed for my mom who has Parkinson’s disease and dementia. Please provide a full refund to my mom. She is on a limited income and cannot afford the time and energy of dealing with another stressful experience.

Delivery of a senior bed and mattress was promised and guaranteed on a certain day and they lied. Delivery was almost 2 days late. Next, the company wanted me the buyer to pay 200 dollars to insure the purchase in case it gets damaged in transit…huh? I have never heard a buyer having to insure a 4000 purchase for potential damages during shipping, i declined of course. Finally, delivery day, mind you for a 78 year bed bound old man, the driver stated he was outside and will leave order on the curb, also a new low, unless i spend an additional 180 to have driver bring it to door. I have never been treated this horrible and unprofessional by any company. I will spread the word to every nursing home and hospice center near me and contact those a bit further to make sure they DO NOT have any business dealings with this company

Response: no option for white glove at checkout because that includes delivery and assembly which is only available at a much later date, had expected delivery date of 5/11, not 5/12, then trying to charge 180 to deliver a bed for senior citizens from street to door, there is no justification for this, no response for the 200 you wanted me to pay to insure product during shipping either huh. I stand by what i said and think about my experience with your company and your shipping partner

Smoothe, easy, and good price.

Stacey- in account relations? really was a blessing today when I needed to order a hospital bed, tax exempt. I have worked with her in the past and she is always very kind.

thank you

I have been trying to order a wheelchair for my brother for 5 months who had his toes amputated. They put you on hold. They lose your call. They tell you that they left you messages but no record of them. They say they have contacted your doctor but they have no record. I’ve never seen such a poor company to deal with in Cincinnati Ohio. It’s rare that you can talk to someone at the actual store. You’re always being shuffled through answering services. I’ll never use them again. And still haven’t been able to talk to anyone after about 10 calls and as many days wasted.

5 stars for everything, good bed, fast shipping...etc EXCEPT FOR they/you use a delivery provider that left the 280lbs of bed AT THE END OF OUR DRIVEWAY 60 YARDS FROM OUR FRONT DOOR. Do not order from here if that would be an issue for you. They replied to this review by saying " we offer "white glove" delivery where they bring it in the house and set it up. I did not see this option other than a "we will set it up for you" charge which wasn't needed. HOWEVER, DROPPING IT AT END OF DRIVEWAY 60 YDS FROM OUR FRONT DOOR IS UNACCEPTABLE, FOR NOT EXPRESSLY AND OBVIOUSLY STATING END OF DRIVEWAY DELIVERY...FROM 2 STARS NOW TO ONE...

I've been waiting for 3 weeks and still haven't got a shipping date very disappointed

I would really like to say a very big Thank you again to Sean L. For all of his support and help with this. God Bless you all again. Have a blessed day.

I received an email asking me to rate a product we are still waiting on. It’s been 4 weeks and no contact letting me know when to expect product to ship.

polite patient friendly

We had medmart install a stairlift February of 2025. I call Medmart on April 25, 2026 saying the chair had stopped working. They told me they could not come out until 5/8/26. When they did come out they said the battery was bad and charged me $388.64 for a new battery and labor. I called the office and asked why I would be charged so much when the unit and original battery were only 16 months old. They said batteries were not covered after 6 months and there was nothing they could do. I asked how long a battery normally lasts snd was told 2-5 years. I would think as good customer service they could have reduced the price given the unit was not that old. I would definitely take this into consideration if you are thinking of buying any equipment from this company. I will also be following up with a BBB complaint and post my experience on Facebook to make new customers aware of med marts policy .