Med Mart Reviews 

10,820
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and professional demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and quick responses to their needs. Orders are frequently processed efficiently, with consumers often receiving their products as expected or even sooner, contributing to a positive overall service experience. However, some customers also noted significant delays in order fulfillment, with products not shipping as promised or without tracking information. Additionally, a few people experienced issues with customer service, describing interactions as unhelpful or slow, and some mentioned unexpected restocking fees or difficulties with returns.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising individuals for their helpfulness and... See more

Product

Clients share ambiguous opinions on product, with some expressing satisfaction, for example, with a hydraulic... See more

Customer service

People report positive experiences with customer service, often praising agents for being helpful, friendly,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting how easy it was to place... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Darrell was/is a great salesman. My issues started after purchase. Product did not get shipped on date promised, packages came spread out over a 5 day period, some equipment not included that was citi... See more

Company replied

Rated 5 out of 5 stars

Needing a special piece of medical equipment can be very tasking when not sold local. Searching, buying, receiving in a certain type period can cause anxiety, etc. Onecall to Med-Mart and one discus... See more

Company replied

Rated 5 out of 5 stars

Quick affirmation that the battery needed replacement on our sit to stand unit. Confirmed that the model and part numbers matched. Quickly filled the order and made the transaction. The battery arrive... See more

Company replied

Rated 5 out of 5 stars

Daniel was very attentive. He was not pushy. He showed that his main concern was helping me to make the right choice even if it meant spending a few dollars less. For example, I told him that I wanted... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Medical Equipment Supplier
  5. Motor Scooter Dealer
  6. Wheelchair Store

Written by the company

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(10,820)

1,138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered an halo for my Aunt that needs it right away ay the place she is living.

I called to see where the order was and they said they would check and get back to me and I have heard nothing! I am starting to regret this order and it can not be returned!🤦‍♀️

May 15, 2026
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Reply from Med Mart

I apologize if you did not hear back promptly from your request. I show the item has shipped and I hope that you will be satisfied with your purchase once it is received.

Rated 5 out of 5 stars

holder

very good no problem with the order

May 23, 2026
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Reply from Med Mart

Wonderful-thank you for your review!

Rated 5 out of 5 stars

Order by phone made easy

We need a hospital bed for my father and some of the ones we saw on other sites were very expensive. Med Mart had the best prices on the same beds. I spoke to Darrell and he was professional, friendly and very helpful. He made ordering by phone very easy. Very happy with the service we received.

May 23, 2026
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Reply from Med Mart

Thank you for your feedback. We truly appreciate your review and business!

Rated 5 out of 5 stars

Satisfied

Good product

April 30, 2026
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Reply from Med Mart

We are glad you are satisfied with your purchase, please let us know if we can be of further assistance!

Rated 5 out of 5 stars

With the help and knowledge of Darrell…

With the help and knowledge of Darrell Flunker, I purchased an EV Rascal a few months ago. I am extremely happy with it. Today I was looking for an additional EV scooter that is lighter and much more portable than the rascal. I called your (513) number and received quick response from Sonia. I asked her to have Darrell call me which he did, promptly. He remembered my needs and within a few minutes I became the proud owner of a Buzzaround Carry On Folding Scooter. It couldn’t have been easier.

May 22, 2026
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Reply from Med Mart

Thank you for sharing your purchasing experience. I am so glad it was smooth and easy, please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Daryl was most helpful

Daryl was most helpful. He was professional and caring. I’ve always been happy with my Med Mart experience.

May 22, 2026
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Reply from Med Mart

Darrel is wonderful! Thank you for your continued business and review. We truly appreciate it.

Rated 1 out of 5 stars

MOST UNCOMFORTABLE SEAT --DONT EXTEND…

MOST UNCOMFORTABLE SEAT --DONT EXTEND HEIGHT---STERING NOT SET PROPER --PLUS MUCH MORE --THE OLDER MODEL WHICH IHAD FOR 10 YEARS WAS 10 TIMES BETTER ---TRYING TO SELL THIS NEW ONE--- TOO MUCH BAD TO TALK ABOUT!

April 29, 2026
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Reply from Med Mart

We are sorry you are not satisfied with your purchase. If we can be of further assistance, please let us know.

Rated 5 out of 5 stars

Daryl Flunker has been super helpful

Daryl Flunker has been super helpful. He has been understanding, patient and supportive. Working around my timeline and being available when I had questions. He is definitely an asset to your company. Looking forward to the delivery of the equipment I ordered.

May 21, 2026
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Reply from Med Mart

We agree with your positive feedback on Darrell, he is wonderful! Thank you for your business and review. Please let us know if we can be of assistance in the future.

Rated 5 out of 5 stars

Darrell is very knowledgeable and…

Darrell is very knowledgeable and always provides effective solutions at a reasonable price. My third equipment purchase from him and Med Mart for my elderly mother.

May 21, 2026
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Reply from Med Mart

We agree with your positive feedback on Darrell, he is wonderful! We appreciate your continued business and review. Please let us know if we can be of assistance in the future.

Rated 4 out of 5 stars

Darrell was/is a great salesman

Darrell was/is a great salesman. My issues started after purchase. Product did not get shipped on date promised, packages came spread out over a 5 day period, some equipment not included that was citical to useage. Some parts not built properly and came apart after just shot use. Over all happy with out purchase but at price point should be only 100% awesome product.

May 18, 2026
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Reply from Med Mart

We apologize your post purchase experience did not meet expectations. We take these reviews seriously and use them to better our processes so we thank you for your feedback. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Sean from sales is very knowledgeable…

Sean from sales is very knowledgeable and professional. He responds to inquiries quickly and with solutions. Great to work with.

April 28, 2026
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Reply from Med Mart

Thank you for your positive feedback on Sean. We truly appreciate your business and review!

Rated 1 out of 5 stars

We placed the order on Saturday

We placed the order on Saturday, 5/16/26, but needed to cancel on 5/19. The return policy states there is a 7 day window to cancel from the time we ordered. I reached out via chat at 10:43am EST on 5/19 and specified the need to cancel. They responded we would hear back within 24 hrs. I received a call at 10:45am and the representative told me they would send a cancellation confirmation email. I received an email on 5/20 that the order had shipped. I checked the tracking and it in fact shipped at 6:19pm 5/19, AFTER I had cancelled the order and was told I would receive a confirmation email that it was cancelled. I called Med Mart to follow up on 5/20 after getting the shipping email and they told me that because it shipped, I would be charged a 25% restocking fee and return shipping on a 500 POUND bed. I was originally told the bed would be delivered roughly June 4th and I paid for installation. This freight delivery was suddenly slated to arrive on 5/21. I cancelled prior to shipping and well within 7days. They are refusing to refund the full amount.

May 20, 2026
Unprompted review
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Reply from Med Mart

We understand your frustration and I can assure you our team did everything we could to prevent the bed from shipping. Once an item is processed and on the dock, it is often too late to stop it from going out. We apologize for the inconvenience and are trying to turn the shipment around so it does not reach you.

Rated 5 out of 5 stars

Sean and Med Mart are both Great!

Sean was very knowledgeable and professional. He explained all the features and details of the product we purchased. I highly recommend Sean and Medmart for all your medical needs.

May 19, 2026
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Reply from Med Mart

Thank you for your feedback! We are so glad you had a great purchasing experience. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

The support person Christine was so…

The support person Christine was so professional and assisted me in making decisions easily because she explained so clearly. Marianne

May 19, 2026
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Reply from Med Mart

Thank you for your positive feedback, we truly appreciate it! Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

I called Darryl Flunker and left a…

I called Darryl Flunker and left a message about what I needed based on a previous purchase. He called back, knew exactly what I needed, gave me a price and had it ordered for me in minutes. It was quick and easy. Great service!

May 19, 2026
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Reply from Med Mart

We are so glad you had another seamless ordering experience! Thank you for your continued business and please let us know if we can be of further assistance.

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