Med Mart Reviews 

10,794
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor. Many people highlight the outstanding customer service, noting personalized attention and knowledgeable assistance. Reviewers frequently mention the ease and efficiency of the ordering process, often receiving prompt and supportive guidance. However, while many were pleased with their purchases, some people experienced issues with product quality or functionality. A few other people also felt that there were significant delays in order fulfillment.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their friendliness, professionalism,... See more

Product

Customers had ambiguous experiences with product, with some expressing satisfaction with their purchases,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, friendly, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service rep was really great - friendly, professional, had the information I needed. Negative was the phone connection was really bad and made it difficult to hear and was more cogni... See more

Company replied

Rated 5 out of 5 stars

Needing a special piece of medical equipment can be very tasking when not sold local. Searching, buying, receiving in a certain type period can cause anxiety, etc. Onecall to Med-Mart and one discus... See more

Company replied

Rated 5 out of 5 stars

Company was very easy to talk to, no pushy sales pitches, discussed pricing upfront, offered services for install, but was simple enough for customer to DIY. Support Tech Line was very informational a... See more

Company replied

Rated 5 out of 5 stars

Quick affirmation that the battery needed replacement on our sit to stand unit. Confirmed that the model and part numbers matched. Quickly filled the order and made the transaction. The battery arrive... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Medical Equipment Supplier
  5. Motor Scooter Dealer
  6. Wheelchair Store

Written by the company

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(10,794)

1,113 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

With the help and knowledge of Darrell…

With the help and knowledge of Darrell Flunker, I purchased an EV Rascal a few months ago. I am extremely happy with it. Today I was looking for an additional EV scooter that is lighter and much more portable than the rascal. I called your (513) number and received quick response from Sonia. I asked her to have Darrell call me which he did, promptly. He remembered my needs and within a few minutes I became the proud owner of a Buzzaround Carry On Folding Scooter. It couldn’t have been easier.

May 22, 2026
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Reply from Med Mart

Thank you for sharing your purchasing experience. I am so glad it was smooth and easy, please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Daryl was most helpful

Daryl was most helpful. He was professional and caring. I’ve always been happy with my Med Mart experience.

May 22, 2026
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Reply from Med Mart

Darrel is wonderful! Thank you for your continued business and review. We truly appreciate it.

Rated 1 out of 5 stars

MOST UNCOMFORTABLE SEAT --DONT EXTEND…

MOST UNCOMFORTABLE SEAT --DONT EXTEND HEIGHT---STERING NOT SET PROPER --PLUS MUCH MORE --THE OLDER MODEL WHICH IHAD FOR 10 YEARS WAS 10 TIMES BETTER ---TRYING TO SELL THIS NEW ONE--- TOO MUCH BAD TO TALK ABOUT!

April 29, 2026
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Reply from Med Mart

We are sorry you are not satisfied with your purchase. If we can be of further assistance, please let us know.

Rated 5 out of 5 stars

Daryl Flunker has been super helpful

Daryl Flunker has been super helpful. He has been understanding, patient and supportive. Working around my timeline and being available when I had questions. He is definitely an asset to your company. Looking forward to the delivery of the equipment I ordered.

May 21, 2026
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Reply from Med Mart

We agree with your positive feedback on Darrell, he is wonderful! Thank you for your business and review. Please let us know if we can be of assistance in the future.

Rated 5 out of 5 stars

Darrell is very knowledgeable and…

Darrell is very knowledgeable and always provides effective solutions at a reasonable price. My third equipment purchase from him and Med Mart for my elderly mother.

May 21, 2026
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Reply from Med Mart

We agree with your positive feedback on Darrell, he is wonderful! We appreciate your continued business and review. Please let us know if we can be of assistance in the future.

Rated 4 out of 5 stars

Darrell was/is a great salesman

Darrell was/is a great salesman. My issues started after purchase. Product did not get shipped on date promised, packages came spread out over a 5 day period, some equipment not included that was citical to useage. Some parts not built properly and came apart after just shot use. Over all happy with out purchase but at price point should be only 100% awesome product.

May 18, 2026
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Reply from Med Mart

We apologize your post purchase experience did not meet expectations. We take these reviews seriously and use them to better our processes so we thank you for your feedback. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Sean from sales is very knowledgeable…

Sean from sales is very knowledgeable and professional. He responds to inquiries quickly and with solutions. Great to work with.

April 28, 2026
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Reply from Med Mart

Thank you for your positive feedback on Sean. We truly appreciate your business and review!

Rated 1 out of 5 stars

We placed the order on Saturday

We placed the order on Saturday, 5/16/26, but needed to cancel on 5/19. The return policy states there is a 7 day window to cancel from the time we ordered. I reached out via chat at 10:43am EST on 5/19 and specified the need to cancel. They responded we would hear back within 24 hrs. I received a call at 10:45am and the representative told me they would send a cancellation confirmation email. I received an email on 5/20 that the order had shipped. I checked the tracking and it in fact shipped at 6:19pm 5/19, AFTER I had cancelled the order and was told I would receive a confirmation email that it was cancelled. I called Med Mart to follow up on 5/20 after getting the shipping email and they told me that because it shipped, I would be charged a 25% restocking fee and return shipping on a 500 POUND bed. I was originally told the bed would be delivered roughly June 4th and I paid for installation. This freight delivery was suddenly slated to arrive on 5/21. I cancelled prior to shipping and well within 7days. They are refusing to refund the full amount.

May 20, 2026
Unprompted review
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Reply from Med Mart

We understand your frustration and I can assure you our team did everything we could to prevent the bed from shipping. Once an item is processed and on the dock, it is often too late to stop it from going out. We apologize for the inconvenience and are trying to turn the shipment around so it does not reach you.

Rated 5 out of 5 stars

Sean and Med Mart are both Great!

Sean was very knowledgeable and professional. He explained all the features and details of the product we purchased. I highly recommend Sean and Medmart for all your medical needs.

May 19, 2026
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Reply from Med Mart

Thank you for your feedback! We are so glad you had a great purchasing experience. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

The support person Christine was so…

The support person Christine was so professional and assisted me in making decisions easily because she explained so clearly. Marianne

May 19, 2026
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Reply from Med Mart

Thank you for your positive feedback, we truly appreciate it! Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

I called Darryl Flunker and left a…

I called Darryl Flunker and left a message about what I needed based on a previous purchase. He called back, knew exactly what I needed, gave me a price and had it ordered for me in minutes. It was quick and easy. Great service!

May 19, 2026
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Reply from Med Mart

We are so glad you had another seamless ordering experience! Thank you for your continued business and please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Great sales team, would recommend

Great sales team. Knowledgeable didn't waste my time.

May 18, 2026
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Reply from Med Mart

We agree, our sales team is great! We are so glad you had a great ordering experience. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Darrell was so helpful in helping me…

Darrell was so helpful in helping me select the right size lift for our room and most of all my husband! Thank you, Darrell!

May 18, 2026
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Reply from Med Mart

Darrell is a valued member of our sales team and we love hearing people's experiences. Thank you for your review, we truly appreciate it!

Rated 1 out of 5 stars

I got stuck in my lift chair twice

I got stuck in my lift chair twice! I bought it less than two months ago. I have spinal stenosis and others issues where I need my lift chair. Its been almost a week now and still have not gotten my chair fixed. There are too many hoops to jump through to get anything done quickly. I talked to Robert and he said something was shorting out my controller. The person I spoke to at Med Mart confirmed what Robert said and an email was sent to the manufacturer to send someone out to fix it and still have not heard anything from them. In the past I had an issue with a chair I bought from Laz-e-boy and had a repairman out the next day!! The folks i spoke with at Med Mart were just following procedures and they were nice, but i needed this addressed faster than going through all the hoops.

May 8, 2026
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Reply from Med Mart

We understand the importance of the products we sell and I am sorry the repair was not completed as fast as you needed. Our team, along with the manufacturer are working on getting a technician to you as fast as possible.

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