Med Mart Reviews 

10,797
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, helpful, and patient, guiding them through product selection and purchases. Many people highlight the excellent customer service, noting quick responses and a professional, caring approach that makes the ordering process easy and efficient. Reviewers are often pleased with the products received, finding them suitable for their needs and arriving as expected. However, some people mentioned significant issues with product quality, describing items as underwhelming, uncomfortable, or having parts that were not properly built. A few other people also felt that customer service was poor, citing long delays in receiving orders, lack of updates, and inconsistent information across multiple calls.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, knowledge, and... See more

Product

Reviewers mention ambiguous feedback about product, with some expressing satisfaction, noting that products... See more

Customer service

Users describe positive interactions with customer service, highlighting experiences with friendly,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needing a special piece of medical equipment can be very tasking when not sold local. Searching, buying, receiving in a certain type period can cause anxiety, etc. Onecall to Med-Mart and one discus... See more

Company replied

Rated 5 out of 5 stars

Quick affirmation that the battery needed replacement on our sit to stand unit. Confirmed that the model and part numbers matched. Quickly filled the order and made the transaction. The battery arrive... See more

Company replied

Rated 5 out of 5 stars

Company was very easy to talk to, no pushy sales pitches, discussed pricing upfront, offered services for install, but was simple enough for customer to DIY. Support Tech Line was very informational a... See more

Company replied

Rated 5 out of 5 stars

Med Mart had what I needed to bring my husband home from a month in hospital and rehab. We are both living on Social Security and small savings so money is tight at times- I'm not complaining- we are... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Medical Equipment Supplier
  5. Motor Scooter Dealer
  6. Wheelchair Store

Written by the company

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(10,797)

1,113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Chat was informative about mattress

Chat was informative about mattress
Video was helpful and informative about the bed
The ordering by phone was quick and Kristen was courteous and the experience was good
Thankyou

May 29, 2026
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Reply from Med Mart

We are so glad you had a positive purchasing experience! Thank you for your feedback.

Rated 5 out of 5 stars

Pick a bed!

Extremely helpful with payment and ordering questions. Also helpful with tax exempt status.

May 29, 2026
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Reply from Med Mart

We are so glad we were able to help! Please let us know if we can be of further assistance in the future.

Rated 5 out of 5 stars

Easy to use convenient I don't have a…

Easy to use convenient I don't have a lot of time to shop for these types of things very helpful

May 29, 2026
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Reply from Med Mart

We are so glad the process was quick and easy--please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Exceptional Service

I ordered a ramp several weeks ago after reaching out to multiple vendors to compare options and gather information. During that process, I found that many of the companies I contacted were either unable or unwilling to provide clear and detailed answers to my questions, which made it difficult to make a confident decision. However, this particular vendor stood out because they took the time to fully understand my needs and provided thorough, straightforward responses that addressed all of my concerns.
From the initial inquiry to the final stages of the process, the level of customer service was exceptional. The team demonstrated professionalism, patience, and a genuine commitment to ensuring that I was satisfied with my purchase. I especially want to highlight Daryl, whose assistance made a significant difference in my experience. He was consistently responsive, knowledgeable, and attentive, taking the time to explain details clearly and guide me through each step.
For example, when I had questions about product specifications and installation considerations, Daryl provided detailed explanations and practical recommendations, which helped me feel confident in my decision. His willingness to go above and beyond truly set this company apart from others I had considered.
Overall, I cannot praise the crew enough for their outstanding customer service and support. Their dedication to helping customers and providing reliable information made the entire process smooth and stress-free. I would highly recommend them to anyone in need of similar services.

March 30, 2026
Unprompted review
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Reply from Med Mart

Thank you for taking the time to write this review, we truly appreciate it! Our team puts so much care and hard work into every order, it means a lot for that to be recognized. Please let us know if we can be of further assistance.

Rated 2 out of 5 stars

I only received a wheelchair cushion

I only received a wheelchair cushion. No word on the chair itself. It was ordered for a broken hip. I was told it would ship a week ago...but I have not received updates. I have received several emails to rate the product.

May 6, 2026
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Reply from Med Mart

Our records indicate your item has shipped, please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Stacey answered all my questions and…

Stacey answered all my questions and knew her products well

May 27, 2026
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Reply from Med Mart

Stacey's knowledge and expertise in our products does not go unnoticed, we appreciate your review and business!

Rated 5 out of 5 stars

Medmart Truly Cares

I spoke with Sean, He was amazing he helped me through the whole process, Sean was patient kind and also was very informative of the Chair I was purchasing. MEDMART THANKS FOR HIRING GREAT TEAM MEMBERS 👏 SEAN THANKYOU FOR YOUR WONDERFUL SERVICES.

May 27, 2026
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Reply from Med Mart

Our team puts so much care and hard work into every order, it means a lot for that to be recognized. Sean's knowledge and expertise in our products does not go unnoticed, we appreciate your review and business! Thank you!

Rated 5 out of 5 stars

Great Customer Service

The customer service representative Stacy was friendly, helpful and just a pleasure to talk to. She was able to answer all my questions and concerns. Great Job Stacy.

May 27, 2026
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Reply from Med Mart

Thank you for your positive feedback on Stacy-we love hearing it!

Rated 5 out of 5 stars

The women I spoke to was kind even…

The women I spoke to was kind even dealing with my credit card company issues. Would like, however, to be emailed a proper receipt for my purchase.

May 26, 2026
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Reply from Med Mart

Thank you for your review and business, you should have received an email confirmation post purchase, but I will check in with your sales rep to ensure you get what you need.

Rated 4 out of 5 stars

Great company

Great company. There was a problem with removal of the old bed that was promised and paid for.

May 4, 2026
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Reply from Med Mart

I apologize for the issue with the item removal. If this has not been resolved, please let us know so we can look into it promptly. Thank you for your business!

Rated 1 out of 5 stars

Ordered an halo for my Aunt that needs it right away ay the place she is living.

I called to see where the order was and they said they would check and get back to me and I have heard nothing! I am starting to regret this order and it can not be returned!🤦‍♀️

May 15, 2026
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Reply from Med Mart

I apologize if you did not hear back promptly from your request. I show the item has shipped and I hope that you will be satisfied with your purchase once it is received.

Rated 5 out of 5 stars

holder

very good no problem with the order

May 23, 2026
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Reply from Med Mart

Wonderful-thank you for your review!

Rated 5 out of 5 stars

Order by phone made easy

We need a hospital bed for my father and some of the ones we saw on other sites were very expensive. Med Mart had the best prices on the same beds. I spoke to Darrell and he was professional, friendly and very helpful. He made ordering by phone very easy. Very happy with the service we received.

May 23, 2026
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Reply from Med Mart

Thank you for your feedback. We truly appreciate your review and business!

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