I ordered medical supplies from MedOnTheGo.com and got them (so far, so good). Their selection is decent, and they ship across the U.S. However — it’s not perfect. Their average rating is only a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initial order was incorrect. We called Shiva and he was quick to send us the correct order at the same cost as the original order. No problem. Next he was to send us a Return Authorization for the ori... See more
Edited review: I've ordered from them twice, and each time, I receive my packages, but they aren't good about providing tracking information in a timely manner or returning customer emails or phone... See more
Company replied
So my husband has been trained to access my port at home, and we can get most of my supplies through the home medical supply company, except for sterile surgical Gloves that will fit him. We've been... See more
Company details
Written by the company
* A+ Rating on BBB * Verisign Trusted Vendor * McAfee Secure Site
Contact info
United States
- www.medonthego.com
3.7
Average
1K reviews
Replied to 11% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You get your package, but customer service can use attention
Edited review:
I've ordered from them twice, and each time, I receive my packages, but they aren't good about providing tracking information in a timely manner or returning customer emails or phone calls. I did speak to the owner, and it seems he's taken this criticism to heart and may be more responsive in the future.
August 9, 2025
Reply from MedOnTheGo
Hi Josh. There is some confusion here. Your original package was lost by the Carrier, that's why the delay. When we came to know of it, we Re-Shipped your Package out and you will get it shortly, in the next 1-2 Business Days. I sincerely apologize to you for the delay and the inconvenience, I promise that you will receive your order very shortly. Sincerely, Shiva Sachdeva
Trash
You’re asking me to review when nothings has even shipped yet 8 days after I ordered!?
August 9, 2025
As Always
As always, the BD needles/syringes arrived much sooner than I thought they would, and in good condition. They always pack them well, and ship quickly.
August 8, 2025
DON'T WASTE YOUR MONEY
Long story short... I purchased the incorrect item. I was immediately shipped and charged for the correct item. I tried numerous time to get a RMA # to send the incorrect item back. Eventually (after I wrote a negative review ) I received the RMA and sent the item back to McKesson as instructed which cost me an additional $18. They received the item the first week of June, but I have not received my refund of $82. So now I'm out $100. I would be satisfied if they would even send the item back. After numerous attempts to contact them, I'm left $100 short and totally frustrated with the communication and lack of concern for a customer. DON'T WASTE YOUR MONEY.
June 2, 2025
Unprompted review
Excellent service quick arrival
July 23, 2025
I never received the item ordered
I never received the item ordered. Will call my CC for a refund
July 3, 2025
It has been 2 weeks and my supplies…
It has been 2 weeks and my supplies have not been delivered nor has there been any response to my emails. My credit card has been charged but I am beginning to believe this is a scam with no intention of delivering any products.
July 7, 2025
Reply from MedOnTheGo
This item is on backorder. Your order is now canceled and refunded. We have been in business for over 25 years. The company just informed us that these syringes are on backorder.
This is my second order
This is my second order! Fast and easy to order! Timely delivery!
July 6, 2025
I am very grateful for MedOnTheGo
I am very grateful for MedOnTheGo. I wouldn't be able to care for my unique medical needs without their support.
July 7, 2025
Lightning fast delivery!!!
July 3, 2025
Great Value, Speedy Delivery
Package arrived quickly and was just what I wanted. Bulk order was a substantial savings over what I was paying pharmacy.
June 22, 2025
I have paid extra for the 3-5 day…
I have paid extra for the 3-5 day shipping. Still have not received my product. I have called and left message twice, sent 3 text messages, and 2 emails, I haven't been contacted back. I would like to hear from somebody
June 27, 2025
Received order on time
Received order on time. Product is as ordered. Outstanding service!
June 22, 2025
Good quality, fast shipping
Got exactly what I ordered and with an expiration date 3 years from now, which is great because I go through this product slowly. The shipping was shockingly fast. I'm pretty sure I actually received it 2 days after I placed the order.
June 23, 2025
Good
I would say great except the fact I wish there was more communication about package tracking and arrival.
June 12, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.