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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its high-quality products, especially accessories for Apple devices, which are often hard to find elsewhere. Many appreciate the efficient and fast delivery service, along with the excellent customer service that is described as helpful, responsive, and professional. People frequently highlight the ease of ordering and the overall positive experience, leading many to become long-term customers. However, some customers reported receiving faulty items and experienced difficulties with the return process, including delays in refunds and repetitive communication during customer service interactions.

What people talk about most

Product

People report positive experiences with product, often praising the high quality and curated selection of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast and... See more

Customer service

Consumers consistently report positive experiences with customer service. Many praise the excellent... See more

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and helpfulness.... See more

Quality

Users describe positive interactions with quality, consistently praising the high-quality products that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought a number of accessories for my Macs from MegaMac, partly because they're the UK stockist for OWC, a company in the USA that make really useful add-ons for the Mac. On one of my first purch... See more

Rated 5 out of 5 stars

Megamac is one of the few suppliers that stocks a good range of accessories for Apple Mac devices. I previously bought some OWC gear from them, and that went all smoothly. When one of these items had... See more

Rated 5 out of 5 stars

I ordered from MegaMac a few years ago and only recently had an issue with the product I bought. I emailed to see if the issue could be resolved and despite the fault not being covered under warranty,... See more

Company replied

Rated 5 out of 5 stars

Brilliant! I purchased the new Nomad IPhone Air leather back that was on back order with Nomad, Sandra from customer services let me know straight away and then continually updated me on progress! Gre... See more

Company replied


Company details

  1. Computer and Accessories Store
  2. Cell Phone Accessory Store
  3. Computer Accessories Store

Written by the company

Based in London but globally focused, MegaMac is a platform where technology, fashion and creativity intersect. We feature rigorously curated brands, from established industry leaders to fresh, up-and-coming innovators. Every product earns its place through uncompromising quality, design, and purpose. MegaMac is privately owned, giving us total freedom to be quick, creative, opinionated, and true to our vision. Our founder is hands-on and leads daily operations with deep care and high standards. This isn’t a store. It’s a point of view. Welcome to MegaMac.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

986 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy order process

Easy order process, communicative, helpful staff. Order arrived on time

October 24, 2022
MegaMac logo

Reply from MegaMac

Hi David,

Thank you for the kind review. It was a pleasure to help you!

We are happy to hear that you enjoyed our delivery and customer services

We hope you shop with Megamac again soon :)

Rated 5 out of 5 stars

Very good, super quick and friendly service

Very good, super quick and friendly service. Highly recommend. Also great quality range of products.

October 11, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Amy,

Thank you for the review!

We are glad you had such a positive experience with us and enjoyed our customer service.

We hope you shop with Megamac again soon!

Rated 5 out of 5 stars

Using MegaMac was such an easy process

Using MegaMac was such an easy process. The service was excellent and the service received from Josephine was fantastic. I had to change my order and nothing was too much and whilst this would have been the easy part of her job it is not always the case with other businesses. Well done and keep up the great service

October 3, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Wayne,

Thank you for the lovely review. It was a pleasure to help you and I am glad you had a good experience with us at Megamac!

We hope you shop with Megamac again soon :)

Rated 5 out of 5 stars

Apple Watch Strap

Ordered a new strap for my Apple Watch- excellent service. I had accidentally clicked the wrong size, but a quick email and it was all sorted. Highly recommended. Will definitely use again - thank you

October 12, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Lucy,

Thank you for the kind review. It was a pleasure to help you!

We are happy to hear that you enjoyed our delivery and customer services

We hope you shop with Megamac again soon :)

Rated 5 out of 5 stars

Excellent value and service

Excellent value and service. Even though the memory I was after is outdated and fairly obscure, Megamac sourced it and dispatched in a matter of a few days. The memory itself is superb. Thank you, chaps, and chapesses.

October 12, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Hardy,

We are glad to hear that you enjoyed our Megamac service! We really appreciate the review.

We hope you shop with us again soon!

Rated 5 out of 5 stars

Excellent Customer Service

Item went missing in post. Josephine at Megamac dealt with it quickly and efficiently, sending a replacement.
Very happy with the product, excellent quality.
Will definitely use again and have no hesitation in recommending them

October 10, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Denis,

Thank you for leaving your review.

We are pleased that you are happy with our customer service!

We hope that you shop with us again soon :-)

Rated 5 out of 5 stars

Excellent customer service

I bought a Nomad Rugged AirTag cover from Megamac, which started dropping my AirTag a week after I got it.

I let Megamac know and Josephine returned to my email the next day, offering to replace it with a new unit. When I said I didn’t want to get another Nomad cover (which unfortunately was the only brand they had), they refunded me the full amount.

I like companies who stand by the products they sell and stay fair to their customers even after a purchase is made. From now on, I’ll be checking their stock fist when I need something.

October 5, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Şafak,

Thank you for the lovely review :)

We always want to make sure that our customers get their issues sorted as soon as possible.

We are looking forward to you shopping with Megamac soon!

Rated 5 out of 5 stars

I pre ordered a phone case for my be…

I pre ordered a phone case for my be iPhone 14 pro max, I knew it was a pre order before I ordered by megamac sent regular personal emails updating me of the progress. Really great!

October 5, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Geoff,

Thank you for the review!

We are glad you had such a positive experience with us and enjoyed our customer service.

We hope you shop with Megamac again soon!

Rated 5 out of 5 stars

Amazing buying experience

I was looking to upgrade my iMacs memory, and thank goodness I stumbled upon Megamac! Not only they had the items I needed at really competitive prices, their customer service is amazing. In fact, when I realised I made a mistake and ordered the wrong type of memory, they immediately rectified the issue. After that, they kept me up to date with the progress of my order, which was delivered quickly. I will definitely buy from them again, and you should too! Particular thank you to Josephine for all her help (just brilliant). Thanks Megamac!

October 4, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Diego,

Thank you for the kind review. It was a pleasure to help you!

We are happy to hear that you enjoyed our delivery and customer services

We hope you shop with Megamac again soon :)

Rated 5 out of 5 stars

Helped to revive my Macbook Pro!

Have purchased both an SSD and some RAM for my mid 2010 macbook and given it a new lease of life. Customer service great, keep you posted on order progress etc. No issues at all.

September 17, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Charlie,

We are glad to hear that you enjoyed our Megamac service! We really appreciate the review.

We hope you shop with us again soon!

Rated 5 out of 5 stars

Highly recommend Megamac

Highly recommend Megamac! The communication from Josephine was great from the very beginning of the transaction. I was kept up to date with the processing & shipping, and it turned up earlier than expected. Really great company

September 15, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Paul,

Thank you for the review!

We are glad you had such a positive experience with us and enjoyed our customer service.

We hope you shop with Megamac again soon!

Rated 5 out of 5 stars

They really do go the extra mile

They really do go the extra mile. Customer service at it's finest.

September 16, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Che,

Thank you for leaving your review.

We are pleased that you are happy with our customer service!

We hope that you shop with us again soon :-)

Rated 5 out of 5 stars

Great buying experience

Great buying experience. I purchased a pre-order product which was made clear on their website. They, however, added a personal touch by reaching out to me in person to make sure that I was aware I ordered a pre-order product. They also gave me the option to be kept up to date with the status of the pre-order product. In this new era of supply chain issues, their personal touch meant a lot.

September 7, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Nick,

Thank you for the review!

We are glad you had such a positive experience with us :)

We hope you shop with Megamac again soon!

Rated 5 out of 5 stars

Great customer service

Great customer service from Josephine.
Transparent, professional and friendly - great all round really.
Would definitely use again.

September 14, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Adrian,

We are glad to hear that you enjoyed our Megamac service! We really appreciate the review.

We hope you shop with us again soon!

Rated 5 out of 5 stars

Excellent products and customer…

Excellent products and customer service. I ordered something and realised I had not paid for next day, I contacted them and they sorted it for me right away. Will definitely use again.

August 26, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Barry,

Thank you for the review!

We're happy to hear that you enjoyed our speedy service!

We hope that you shop with us again :)

Rated 5 out of 5 stars

superb service

superb service and Josephine was most helpful and found all the required info regards to OS and tech secs,
Very friendly professional outfit and highly recommended !

August 17, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Richie,

Thank you for leaving your review.

We are pleased that you are happy with our customer service!

We hope that you shop with us again soon :-)

Rated 5 out of 5 stars

Great customer service

Josephine from Megamac was extremely helpful in answering my questions about a specific thunderbolt 4 dock. The dock was shipped the same day as the purchase and received the day after. Very happy and will buy from Megamac again.

August 15, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Tom,

Thank you for the review!

We're happy to hear that you enjoyed our products and delivery!

We hope that you shop with us again :)

Rated 5 out of 5 stars

I ordered a dock for my computer and…

I ordered a dock for my computer and the customer service support was great item arrived on time ! Will be buying with them again ' very professional

August 3, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi there,

Thank you for the review - we greatly appreciate the time taken and we are ecstatic you enjoyed our customer service.

We hope you shop with us again soon!

Rated 5 out of 5 stars

Fantastic

Fantastic. I’ve ordered several things online from Megamac and the customer service has been fantastic. From email updates of orders coming in to stock and been dispatched, to the thank you emails for the orders. Have loved open everyone of my orders packaged perfectly delivered on time. So In turn I’ve ordered other bits because of the service level. Thank you so much for your service and value for money

August 3, 2022
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Aaron,

Thank you for the lovely review!

We are so glad you enjoyed our customer service and products.

We are looking forward to you shopping with Megamac soon!

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