The console table arrived well-packed, although some of the packaging appears to be plastic foam, which cannot be recycled, as far as I know, so is difficult to get rid of. The table itself is just... See more
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Review summary
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Reviews shaping this summary
The tables I ordered are exquisite- exactly the French shabby chic look I was going for. Well packaged for transit of tables which arrived undamaged. So glad I chose these. I have purchased a good few... See more
Purchased a large wall mirror which had a fault with the staples on the back board. This was dealt with promptly and efficiently by customer services who organised collection and replacement on a pref... See more
Recently ordered a pretty metal butterfly bench for garden. Really delightful. Bonus that it was reduced greatly. Has made a great addition to our courtyard garden. Very pleased. Melody Maison ha... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Home Goods Store
- Mirror Shop
Written by the company
Melody Maison is an interiors business, specialising in furniture, mirrors and home decor. Founded in 2006, Melody Maison is based in Doncaster, South Yorkshire and has a showroom open on weekdays, where you can view products in person or click & collect your order. Melody Maison offer Free Delivery on orders over £100 & 200 Day free returns. Melody Maison's friendly customer service team are available to contact via phone, email or live chat and are available to answer any questions you may have. With 20 years of experience, Melody Maison strives to offer quality products at affordable prices and provide customers the best shopping experience possible.
Melody Maison Limited
Written by the company
- Customer Service is our number 1 priority.
- Our promise to you is to provide the smoothest and most stress-free purchase you have ever experienced over the internet, with fabulous customer service at every step of the way. You only have to read our reviews to realise we treat every customer with the upmost respect that they deserve.
Contact info
Melody Maison, Lords Wood Road, Harworth, DN11 8BZ, Doncaster, United Kingdom
- 01302 741000
- customerservices@melodymaison.co.uk
- www.melodymaison.co.uk
4.6
Excellent
26K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
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I would avoid this company at all…
I would avoid this company at all costs. While the furniture looks lovely on the website, the quality and, more importantly, the accuracy of the deliveries have been extremely disappointing.
My first order arrived in the wrong colour, and the drawer runners were poor quality. It took Melody Maison a week to arrange a replacement with the correct colour. Unfortunately, when the second delivery arrived, one of the drawers was still the wrong colour.
I informed Melody Maison immediately and was told they were making enquiries with the warehouse manager. Since then, I have received no further updates. I have now requested either a full refund or for the correct item to be delivered for the third time.
I would not use this company again and would not recommend them to anyone. Nearly two weeks later, I’m still £330 out of pocket and don’t have a complete set of bedroom furniture. Overall, this has been a very frustrating and disappointing experience.
July 22, 2026
Unprompted review
Reply from MelodyMaison
Good morning,
Thank you for taking the time to leave your review. Please accept my sincere apologies for the inconvenience caused by receiving products from mismatched batches.
To investigate this thoroughly, we needed to work with our warehouse team to verify the multiple batch numbers received from our overseas supplier. I appreciate that this took longer than expected, and I'm sorry for the delay while we carried out these checks.
I can confirm that your refund has now been passed to our Accounts team for processing. Refunds typically clear within 7–10 working days, depending on your payment provider.
If I can be of any further assistance, please don't hesitate to get in touch.
Kind regards,
Emma
Really good communication throughout 👌
Really good communication throughout 👌
July 15, 2026
Unprompted review
Beautiful copper hammered metal plant…
Beautiful copper hammered metal plant pot. A reasonable price as well. Just what I was looking for as a 7th wedding anniversary present.
It arrived promptly and was packaged well and then in a sturdy box. I will buy from this company again. Thank you.
July 7, 2026
Bought a shoe bench and a beautiful…
Bought a shoe bench and a beautiful butterfly 🦋 bench.
Came in about 4 days and delivery man was lovely.
Customer service is excellent.
Prices to suit everybody.
Recommended
July 4, 2026
Unprompted review
I ordered a beautiful outdoor clock…
I ordered a beautiful outdoor clock from MelodyMaison.
The price was much cheaper than anywhere else I had seen.
The delivery was super quick always kept up to date of the delivery.
Also their customer services are amazing and so helpful for the little query I had.
I would highly recommend this amazing company.
July 6, 2026
Unprompted review
My order was placed and arrived very
My order was placed and arrived very, very, quickly. It was a gift. And the recipient was really pleased with it
July 6, 2026
The rating provided above relates to…
The rating provided above relates to the delivery process which was on time with adequate notification of delivery date. Unfortunately I am unable to comment on the look and condition of the goods because these items were purchased for my home in Barbados, so the ensure that the items remain securely packaged for shipment, I did not open the packages.
If required, I am happy to ptovide follow-up feedback from Barbados at a later date.
July 1, 2026
I ordered a lovely mirror from this…
I ordered a lovely mirror from this website August last year. I still absolutely love my mirror and the quality is great. I ordered one and when it was delivered, I realiaed it was a bit too small for the space I wanted it for. I ordered the other size and started a return for the other mirror. When my new mirror was delivered they collected the old one. Great service from this company and I would really recommend.
August 4, 2025
Great service
Great service. Quick delivery. The item I ordered was wrapped well and my new clock is beautiful 😍
July 20, 2026
Unprompted review
The driver was so kind and helpful
The driver was so kind and helpful. Furniture was perfect. Well packaged for the long journey.
Updates regularly from moment I purchased.
Would definitely recommend!
June 30, 2026
The mirror i received was not like the…
The mirror i received was not like the pictures on the website the wood was very pink! Now since returning and being given no tracking details I am chasing my £116 refund. This whole process has taken nearly 4 weeks since ordering which is ridiculous.
June 29, 2026
Reply from MelodyMaison
Good Morning thank you for taking the time to leave your review. I can see the collection took place on Tuesday 14th July and was processed in our warehouse on Wednesday 15th July. Your order is with our accounts team to process and should show in your account in 7-10 days.
If I can assist further please let me know,
Best Wishes
Emma
My parcel literally came the next day
My parcel literally came the next day! The quality was amazing and the DIY instructions were really simple!
June 29, 2026
Great service
Great service. I ordered a metal stags head ornament and it arrived promptly and has made a lovely ornament.
June 29, 2026
Unacceptable wait time for damage queries
Ordered a bathroom cabinet (Order S480200) which arrived promptly on 14th July. The screws on the one door hinge were pulled out, as though it had been forced back open too far. The screws wouldn’t tighten so I had to raise a query. I received a reply asking for pictures two days later on Thursday, which I responded to immediately. That was the last I heard. I find waiting days on end for a response tedious and unacceptable when an item is damaged and I just want the issue resolved.
I’ll update my review if and when I hear back but at this point, I’ve paid almost £100 for something that is useless.
July 13, 2026
Unprompted review
Reply from MelodyMaison
Good Morning Cheryl I am sorry to read your review. I can see we have a couple of message threads in our inbox that both we are replying to separately and our replies are within our quoted email response time of 3-5 days. I will contact you directly to arrange the exchange.
Best Wishes
Emma
The half moon console table arrived…
The half moon console table arrived quickly and safely. We went for the taupe grey colour which is lovely well made and only requires legs to be attached all parts provided. Thank you Melody Maison we are very happy with the half moon table fits just right on out upstairs landing.
June 29, 2026
Lovely furniture got black and taupe…
Lovely furniture got black and taupe looks very stylish in bedrooms
July 3, 2026
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