MelodySusie Reviews 

I purchased a nail drill from MelodySusie almost two years ago. Unfortunately, the handpiece with the drill quit working after about 18 months. I ordered what I thought was a replacement handpiece on MelodySusie's website, but when it arrived it did not fit the power source. Realizing I misread the name of the original drill I had ordered, I emailed to exchange the handpiece and was informed by MelodySusie that the drill I had purchased had been discontinued. Disappointed, I asked to return the handpiece. Instead, MelodySusie sent me an entirely new drill to replace the discontinued drill that failed early. This totally went above and beyond my expectations! You don't see this kind of customer service anymore, and I did not demand, nor even ask, for resolution. I merely thought in our "throw away society," 18 months was status quo for product longevity. MelodySusie has won a lifetime customer! Thank you, MelodySusie, for excelling in customer service and for resolving my dilemma so quickly!

Fast and accurate shipping! I ordered pedicure bits that didn't fit my e-file, they were really helpful in exchange for efile bits that do fit my efile. There Customer Service was awesome and fast.

I purchased a 2 in 1 nail lamp with drill over a year ago. It worked great until it didn't. I reached out to customer service and explained my issue and sent in a video demonstrating my problem. The rep advised me I was over my 15 month warranty but not to worry. They identified my problem and offered me a replaced if I paid the shipping and usage fee of $39. I paid well over that for it new and I was happy to pay that. The customer service rep kept in contact with me every step pf the way and I had my replacement in just 2 business day. I love that service and I am now a loyal MelodySusie customer. Thank you for really caring for your customers.

Absolutely love melody susie products and costumer service team! Will definitely continue to purchase from MS with products i may need! Y’all won a loyal customer! 🤍

High cuality and affordable products , love them all!

I have always thought Melodysusie provided excellent, high-quality, affordable products and I now will only purchase Melodysusie electrical products i.e. nail file, lamp, dust collector because I have never had a problem with any of their products that I have purchased. Unfortunately, with my last purchase I did have a problem with the nail drill I bought. I cannot speak more highly of Melodysusies After-sales warranty team. They literally sorted out the problem for me within a matter of hours. My emails were responded to within minutes and their team went out of their way to ensure that the problem was dealt with in a fast efficient manner and more importantly that I was happy with the resolution they offered. I think it says a lot about a company when their excellent customer service extends beyond your initial purchase. I highly recommend Melodysusie, they provided me with the best customer service I have ever received 😀

MelodySusie has the best customer service I’ve ever experienced. They treated me well, helped me with the problem I was having and went out of their way to make sure I was taken care of. I hope their services never change. I will always do business with them and recommend them to anyone I know!

I had a problem with shipping, but come to find out it was my mistake. After figuring it out, I received my package and it’s just as beautiful as the pictures. I’m so excited to get started.

Customer service is amazing if you need anything just reach out!!

My mom gave me their two in one nail light and nail drill for Christmas two years ago. It became an absolute lifesaver for doing my nails at home. I had never had a single problem with it until my rabbit chewed through my drill cord. I couldn’t find an option to buy the drill that came with the light by itself through the website so I reached out via email and when I tell you, this is the most efficient customer service team I am not exaggerating by any means. They replied within a few hours were incredibly helpful, and in the end of our transaction, they even gave me a 15% off coupon for my new order. I cannot recommend MelodySusie enough!

Very satisfied customer here, the delivery process was very quick and I appreciate so much the quick response from the Melodysuzie customer service! Haven't open it yet though! Thank you I will order again.

I love melodysusie, I had a problem with the handpiece and they solved it faster than I thought. thank you melodysusie

This drill is SO good but I had an issue with my hand piece making noise & melodysusie customer service was quick to get back to me & even sent me a new hand piece!!!

The Costumer’s service of this company is just mint as well as their seriousness and being professional in work

I had bought a drill from them almost a year ago and it recently stopped working I contacted them and told them what happened and they immediately sent out a new one and it came in the next day ! They are amazing I’m very happy with them thank y’all

Melody Susie has amazing customer services and their products are great! I will continue to use melody susie for all my nail equipment.

Their customer service is freaking awesome! I contacted them over the holiday weekend about some missing product, and they responded quickly and sent me the missing product and tracking number. The customer service experience is what will keep me purchasing from Melody Susie. That and their products are super good. I don't normally provide a review, but I fell so good about my experience that I wanted to share with others

This company have an amazing customer services. I recently purchased a drilling machine and it didn’t felt right with me. I email them about my concerns and they send me a brand new one which is better than the original one that I had purchased. I’m happy with the new product I received. In the future I will continue to purchase and inform others about this company.

Once the faulty handset was confirmed, I received a replacement within days. Very supportive service.

Best purchase I’ve ever made. Amazing customer service.

Excellent customer service I need help with the drill lock and they sent a new one they were ready for know what happened and solve the issue thanks I will be shopping and recommend MelodySusie with friends and customers thanks