Melon + Starfish Reviews 245

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I'm always a bit hesitant when ordering from sites I haven't ordered off before but melon & starfish is amazing. Super speedy delivery, items are perfect and they also included a lovely wee surprise e... See more

Company replied

Rated 5 out of 5 stars

First time order. Item ordered genuine. Arrived on time. No issues. Would order again. Recommend.

Rated 3 out of 5 stars

The prThe price of the product is good but in the shipping charges they did not include the import taxes from England to Italy, so I had to pay customs the taxes plus duties which were almost as much... See more

Rated 5 out of 5 stars

Melon & Starfish very quickly and correctly shipped my order and kindly gave a free sample. Their website interface is easy to use and particularly like how it says a product is out of stock before ha... See more

Company replied

Company details

  1. Cosmetics Store
  2. Beauty Supply Store
  3. Health and Beauty Shop
  4. Skin Care Clinic

Written by the company

Start your K-beauty skincare journey with us today at Melon & Starfish! FREE Shipping for £30+ U.K orders.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Reliable service

Reliable service. Quick, efficient team and always generous with freebies. Points system, multiple ways to earn and very helpful staff. Also have never been billed additional shipping fees on any of my orders.

January 31, 2025
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Reply from Melon + Starfish

We really appreciate you sharing this—thank you!

Rated 1 out of 5 stars

Faulty Korean face masks

I bought from here as I wanted the viral Korean face masks I ordered 2 boxes 1 for me and one for a friend in Spain for travel however they was some sort fault batch they wouldn’t even stay on peeling off k returned 1 partial box due to this issue but couldn’t the other bit I think faulty batch but they say no one else has complained The customer service wasn’t great I wouldn’t use again

January 18, 2025
Unprompted review
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Reply from Melon + Starfish

Hi CM,

Thank you for sharing your feedback. We're sorry to hear that you had an issue with the Korean face masks you purchased. We take quality control very seriously, and we're genuinely concerned to hear that the product didn't meet your expectations.

We appreciate that you returned one of the boxes and we did review this case thoroughly. However, as no other customers have reported a similar issue, we believe the products you received may have been an isolated case. Our customer service team is always available to help resolve concerns, and we're sorry if your experience didn’t reflect the level of support we strive to provide.

Melon & Starfish Team

Rated 5 out of 5 stars

I had an issue with my parcel at the…

I had an issue with my parcel at the start but they got back to me as soon as possible and sorted out my issue straightaway and were friendly about it and very understanding, which I appreciate as a new customer. Also, I like how they present their free samples in a small envelope instead of scattered everywhere.

January 2, 2025
Unprompted review
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Reply from Melon + Starfish

We’re really grateful for your feedback. Thanks so much for the encouragement!

Rated 5 out of 5 stars

Yaaay

Arrived in timely fashion

October 4, 2024
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Reply from Melon + Starfish

Thanks a lot for the positive feedback! We’re so glad you had a great experience.

Rated 5 out of 5 stars

Love it!

This is my second time ordering from Melon and Starfish and I'm very happy with my experiences. They have a great range of products, the shipping is always fast and the packaging is cute. Overall, a great K-Beauty site that I plan to purchase more from in the future :).

June 30, 2024
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Reply from Melon + Starfish

Thank you for taking the time to share such kind words — we truly appreciate it.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I was a bit hesitant when ordering as I was unsure what the best product to order for my skin. Melon & Starfish were amazing. They answered all my emails and queries quickly and gave me some really good recommendations. This also gave me the confidence to place my first order with them.

May 31, 2024
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Reply from Melon + Starfish

Thank you! Hearing this is incredibly motivating and very much appreciated.

Rated 5 out of 5 stars

Great selection of products

Great selection of products, efficiency responding to queries and decent delivery times

May 26, 2024
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Reply from Melon + Starfish

Thanks a lot for the positive feedback! We’re so glad you had a great experience.

Rated 5 out of 5 stars

My orders have always been shipped out…

My orders have always been shipped out very quickly and arrived on time. The orders are also packed in cute packaging and the free samples given are such a nice treat too! They have all the must have items and I’ve been happy with every item I’ve tried. My skin has improved so much already.

April 29, 2024
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Reply from Melon + Starfish

Thank you so much! We really appreciate your kind words—they truly made our day.

Rated 5 out of 5 stars

Fast delivery

Fast delivery

March 26, 2024
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Reply from Melon + Starfish

Thanks a lot for the positive feedback! We’re so glad you had a great experience.

Rated 5 out of 5 stars

The order was shipped quickly and I…

The order was shipped quickly and I also received a free sample as a bonus. Thank you! ^^

February 27, 2024
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Reply from Melon + Starfish

Thank you! We’re happy to hear this and grateful for your support.

Rated 5 out of 5 stars

Product

Fast delivery, great product!

February 25, 2024
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Reply from Melon + Starfish

Thank you! We’re happy to hear this and grateful for your support.

Rated 5 out of 5 stars

Great

Great - always reliable for really fast delivery. Many thanks

January 29, 2024
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Reply from Melon + Starfish

Thank you! Hearing this is incredibly motivating and very much appreciated.

Rated 5 out of 5 stars

Lovely products

Great service
Arrived very quickly and wrapped beautifully
Good range of products

January 30, 2024
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Reply from Melon + Starfish

We really appreciate you sharing this. Thank you!

Rated 5 out of 5 stars

I bought a cushion foundation that I’ve…

I bought a cushion foundation that I’ve used for a long time before. I’ve been having trouble finding korean cosmetics in the UK. I was a bit reluctant at first as the brand is new to me but I was surprised. The price was fair and the delivery was super fast.
I’m happy with my purchase. ❤️

January 29, 2024
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Reply from Melon + Starfish

Thank you so much! We really appreciate your kind words

Rated 5 out of 5 stars

Excellent company

Excellent company. Delivered quickly and at great prices too.

January 25, 2024
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Reply from Melon + Starfish

Thank you for taking the time to share such kind words

Rated 5 out of 5 stars

Quick shipping

Melon & Starfish very quickly and correctly shipped my order and kindly gave a free sample. Their website interface is easy to use and particularly like how it says a product is out of stock before having to click on the product. My feedback is to expand the variety of products/brands available, which is a common problem among other UK sites providing Korean skincare, but I am sure that will come with time.

January 7, 2024
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Reply from Melon + Starfish

Thank you! Hearing this is incredibly motivating and very much appreciated.

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