Memphis Tours Reviews 528

Overall, the trip was Amazing. All of the tour guides were very knowledgeable and extremely helpful. We did a package tour from Egypt to Jordan over the New Year which included trips to Giza, the Egyptian Museum, a Nile cruise, Philae Island, Kom Ombo, Edfu Temple, Karnak Temple, Luxor Temple, the Valley of the Kings, the Dead Sea, Jerash and Petra. We did the Nubian Museum for $25 extra each. Ahmed Osman was our tour guide for Cairo and he was outstanding! Hany was our guide while on the cruise and visiting Aswan, Edfu, and Luxor. He was great as well! While in Jordan, Mohamed (didn’t get a last name) was our driver but we had various tour guides at the various spots. Dia was our guide in Petra. Everyone was great! Ayman Fawzy was our main contact during the preparation phase and he always communicated in a timely manner and was extremely helpful with our preparation. Nasr was our ground contact while in Egypt and he was outstanding as well. He even went out of his way to help us with lost items. The last day some of my family members had an incident with their flights having to be rescheduled. Memphis Tours again stepped up and assisted with their hotel accommodations and transportation! I would highly recommend them!

My only issue was that the various guides and drivers will take you to the stores/shops they recommend for souvenirs and gifts. I found out, after the fact and after having already purchased items, that all of those places overcharge for Everything…from jewelry to scarves. Please be mindful and do some research before hand on what the fair price should be. They will try to tell you that you are getting a good price but still overcharge you. Be prepared to haggle if it is that type of situation. The cartouche store, Topaz Bazaar, actually had an additional $20 tacked on to both me and my daughter’s purchases that could not be accounted for…after they added a 3% credit card fee. I consider myself a pretty seasoned traveler and usually I’m pretty good with this, but, they got me this time. The pieces are beautiful, but overpriced. Please be mindful.

We did the Dubai tour. We are back in New Zealand now. The trip was amazing. The organization and communication every day was perfect. Our guide Ms Gehan was fabulous. The hotel was absolutely fantastic. I'm so glad I chose Memphis Tours and I will recommend this company without hesitation and thanks to Mina Ramsis. Thanks again for all your help, Melissa

We did a 10-day private tour package across Egypt. Memphis was just plain terrible. In Cairo, their airport liaison, Ahmed, was TERRIBLE — from the moment we met him, he had a negative attitude, visibly irritated by delays outside of our control (e.g., Egypt Air flight delays), and ultimately left us STRANDED in Cairo airport for 8 hours waiting to check in our flight home. What a way to end a trip! The itinerary stated he would pick us up the last day from our domestic flight, but he called us the night before telling us our luggage would be automatically passed to our int’l connection flight and he wouldn’t need to come to the airport. Well the airline didn’t do that, so we picked up our luggage and tried to check in early (since there’s no luggage storage in the airport), but ended up being stuck at their ticket counters waiting 8 hours until we could even check in 3 hours before our 12 hour flight home. What a disaster. When we tried calling Ahmed to help out, he did nothing to help. Customer service, what a joke.

I absolutely don’t suggest using this company! While building the itinerary, they often made unusual price adjustments for simple requests, even though we could easily see what things really cost if we booked ourselves. It was always their way of just making you do what they want you to do. Their tour guides did similar things, always trying to adjust the itinerary without an explanation or finding ways to stop at tourist shops instead of spending more time at the sites. Some of the guides were not knowledgeable about the sites either, mistaking simple facts or answering our questions pretty poorly. If you REALLY want to know about Egypt, you can read about it ahead of time and just go to the sites yourself. Many times my wife and I felt like all we really needed was transportation, the guides were mostly unnecessary. It always felt like things are done in a way that suits Memphis and not us. For example, their domestic flight pickup times were always 1 hour earlier than necessary, sometimes asking us to wake up very early morning 4AM only to just spend that time waiting at the airport; we suspect this was to meet their schedule for picking up other customers. Again, they don’t care about you or your experience, you’re treated like a walking ATM.

One tour guide, the one in Cairo, we found to be especially BAD. She insisted on trying to change the itinerary around, and when we refused, ended up taking us thru a site but offering no exposition. She just talked on her phone and turned around to urge us to keep moving along. The next day, she wanted to change the pickup time to be later in the AM (since she refused to believe we wanted more time at one site that morning!) It ended up working out OK by sticking to the original plan, but it was a strange interaction that left us with a negative experience since it just felt like all she wanted was for us to meet her timelines and not ours. She was also very pushy about going to the tourist traps instead of spending more time at the Pyramids and taking pictures (when the crowds periodically die down). That’s what we came here for, not buying knockoff souvenirs made in China!

It’s a shame because Egypt itself is amazing with so much to offer, but companies like this are just milking tourists as much as they can. If you think you can pay up for better service or custom plans, Memphis Tours is the wrong place.

Avoid this tour company at all cost!!!
The airport contact person Ahmed was extremely unprofessional and gave incorrect info regarding international departure. We were stranded at CAI airport with a young child for 8hrs!

We booked a private 10-day tour with them b/c we have a young child and thought a private tour service would be more stress free. We were wrong!!! The arrival/departure guy Ahmed is dishonest, sleazy, and gave us bad info. Upon arrival, he’s only interested to sell us more tours. On the day of final departure, he never showed up at the domestic arrival transfer as he’s supposed to. He told us the bags will be checked in from Hurghada (our last stop) directly to US destination, instead of Cairo (transit stop). This is incorrect. Once we notified him that’s not the case, he refused to come to the airport or offered any assistance. It’s his job to assist on final departure as it’s a part of the tour service. Due to this incorrect info, we were not able to leave the airport b/c Cairo airport has extra security (our flight is at midnight). We ended up stranded at the airport security check area with a young child for 8hrs! Until airline could finally check us in 3hrs before departure.

As for the Memphis Tours guides during our trip, it was hit and miss. The guides at Luxor, Aswan, and Hurgahda were excellent. The guide in Cairo, Hana, was impatient, uninterested, and rushed us even it’s only the 3 of us! All she wanted to do was to change our itinerary and make us spend more time shopping at tourist traps instead at the pyramids. She would just repeat the same info over and over. We could have just read better info on wiki!

When we were designing our private itinerary, they quoted us hotel prices way higher than what’s online. I questioned them and sent screenshots of prices we saw. Only then they changed the quotes.

There are so many better tour operators in Egypt! Hope my experience with Memphis Tours can help others to avoid unpleasant experiences.After all, traveling to Egypt is once-in-a-lifetime trip. Avoid them if u don’t want to ruin an awesome trip!

Absolutely wonderful experience.
All guides were so friendly and knowledgeable and I felt cared for and looked after the entire trip.
We had a very intimate/small tour group which was perfectly organised.
All information of the trip was clear stated and shared far in advance.
We were able to customise our trip with additional excursions.
Communication with all team members was easy and stress free!
Would DEFINITELY recommend.

An experience of a lifetime!
I cannot praise this company and all the guides and representatives enough for their impeccable service from the moment of arrival at Cairo airport to our departure !
Hotel services, tour guides, drivers, Movenpick Sun ray staff, fantastic food and so much historical information about this amazingly diverse country.
The Egyptologist in Cairo, Amani and Ahmed in Luxor couldnt do enough to personalise our experience and were so accommodating of our changing plans and itinerary.
Thankyou all so much and I would highly recommend this company.
We will be back!

We had a great experience travelling to Egypt with Memphis end to end.

From our travel agent Sofia, to all the guides, drivers and agents across the trip, everyone was great and took good care of us.
We did Cairo, Nile cruise (from Aswan to Luxor, including Abu Simbel, Kom ombo and Edfu), and Hurghada. Everything went very well and we can imagine how much harder and less informative it would have been without Memphis support and guides.

Yes, we also got annoyed with all the tipping you need to do, but this is something about the country and not the agency. After any service they will be there waiting for the tip. We tipped everywhere, but always less then what we were recommended, thinking what made sense for us, and in our experience felt like people were just happy we were giving something and no one complained, apart from one guy, and our guide just helped us telling him off.

Also bear in mind they are great sellers. In the street they will always be calling you in to the shops and do not go if you don't have time, as their minute is quite long.
The guides will in general get you into shops as well, and we got the feeling they have taken us into better quality ones then the normal, which is good. In the shops they will always explain you something and make you wanna buy, but you totally dont need to if you don't want - and there was no pressure from our guides at any point... but if you do buy always remember to negotiate price as normally the first one will be much more then should be.

This was the best trip I took in my entire years of traveling..Dubai yours was amazing. They had everything arranged and setup on time…this was a great experience since I was traveling alone.::it didn’t feel like I was alone…I met some amazing people..

I went to Dubai with my family this month of July and we had an amazing experience. We loved the trip, Memphis tours did did an excellent job in organizing all tours, pick ups, hotel, food. We strongly recommend it!

This is the best trip ever.. Memphis tours took care of me the whole time. I will definitely do it again

I had an excellent experience working with travel agent Ayman Fawzy. After finding the travel agency through web searches, I knew roughly what to expect and they seemed to one of the biggest companies in Egypt. I did not want a group tour, and I also wanted to choose some of my own hotels and destinations. Ayman assured me that this was possible, and we worked together on an itinerary that matched what I wanted for my family. At each stop during our two weeks in Egypt and Jordan, we had excellent local guides and drivers. I couldn't have been happier with the team members who assisted us along the way and made for seamless travel from Cairo to Luxor, a cruise on the Nile, sightseeing flight to Abu Simbel, travel to Amman, and stops at the Dead Sea, Petra, and Wadi Rum. Be prepared for a lot of tipping of guides and drivers at each stop, but I feel that's part of this kind of travel, and I didn't mind rewarding these individuals for going above and beyond to make sure we had an excellent experience. Along the way, each of my local "operation managers" were in touch constantly making sure I was happy and asking if we needed anything. Talk about going above and beyond: our manager in Cairo even took us to a local place on his own time to play FIFA with my son after learning he was into it. And our driver in Jordan had us over to his house on the last day where we met his lovely family over lunch. If you put in the effort to design your trip for your expectations and embrace the local professionals, I expect you'll have a great experience. And if unsure, ask! Plenty of times we were unsure about the right amount to tip, wanted recommendations for eating out, or wanted to make minor modifications to our agenda. Never did I feel like I was bothering them and they were unfailingly helpful.

Tours were well planned and our Group was handled professionally. Would definitely recommend this company and I definitely plan to use them in the near future.

My experience with Memphis Tours was phenomenal. There was a total of 2 groups totalling 53 people. Ashif did an amazing job planning the itineraries, overseeing the payment process as well as assisting with airline bookings. Our trip was customized to our preferences; Ashif and his team went above and beyond to add personal touches as requested. We celebrated a number of occasions during the dinner cruise and Ashif took care in ordering two of the best cakes to celebrate the occasions.

The tour guides (Gege was the best) were extremely knowledgeable, prompt and attentive to every detail of each excursion. Our drivers were punctual and very personable. We're all looking forward to our next adventure with Memphis Tours. ...definitely offers top notch service!

Just returned from my 7 Days vacation. Thank you very much Memphis Tours for my wonderful vacation Dubai / Abu Dhabi. We had the best vacation ever. From my first communication with Ashif who planned and organized this trip to the last driver that dropped us off to the airport. You all made my vacation very smooth and enjoyable . All of our guides where reliable, intuitive , informative and knowledgeable during the excursions.Vishal is an excellent driver / guide. Hotels selections in both cities exceeds my expectations. Can’t wait to plan my next vacation. I definitely recommend this company.

The experience we had with menphes was very good, they fulfilled everything as planned. the driver who took us was excellent. Only the Casa Blanca hotel, despite being well located, left a little to be desired.

Memphis Tours are liars, steals from you, charges your credit card what they choose and sets you up to have money stolen from you.

I found this tour company acceptable. Definitely not great but not bad either. Plan on A TON OF GRATUITY during your time in Egypt. We spent at minimum 1000.00 in tips (11days), We also had PLENTY OF ADD ON'S to our original tour that we weren't really expecting but are glad we did. SO if it looks fairly inexpensive, Don't BE FOOLED. Hot air balloon ride is cool but if there is any overcast, it's not worth it. Unfortunately, it was very overcast the day we went. Wouldn't change it. But don't expect too much.
Absolutely DO NOT be taken by the stop off on the way to Hurghada. They will fool you and take lots of $$$ if you are not aware.
ALSO, do not pay for an UPGRADE to an ocean view room at the Continental Hotel in Hurghada, ALL ROOMS ARE OCEAN VIEW! Some aren't as great but it's Definitely not worth paying more. Overall, we had a tremendous trip to Egypt and will definitely be going back. Now that we know some of the nuances, we will be more savvy.

We joined the Dubai and Abu Dhabi tour and we had an amazing time. Booking process was smooth and easy. Everything was planned, organized in detail and arranged in advanced. Tours have been great and guides were informative and knowledgeable. Hotel selection has exceeded our expectactions.
I would definetely choose to travel with Memphis Tour again and would recommend it!

The trip to Egypt was amazing and very informative. The guided tours to the pyramids, temples and tombs were fantastic, but the shopping portion of the tour was absolutely a RIP off. We went to the perfumery and the presentation had me sold after smelling all those amazing scents. I purchased 400.00 USD worth of oils. Now that I'm back home and starting to use the oils I can't buy any smells. I used the oils straight out of the bottle and mixed with unscented lotions and still nothing. I trusted the word of my tour guide and went full in. I'm totally disappointed in the final product. I feel like I was robbed while freely giving my hard earned dollars to them. I will not recommend this portion of the trip to any future traveler.

Due to the pandemic, I changed the travel destination and the departure date many times. Memphis Tours was most gracious handling these last minute changes. They orchestrated all the moving pieces and also helped with getting a PCR test prior to our return trip to the US. Their rapid response put our nerves at ease when Turkey's restriction status was changing daily. Representatives did an incredible job with pickups (drivers with a translator) and wonderfully chosen guides. With each new city, we were greeted by fun, knowledgable, and flexible guides who spoke fluent English and some. I had the time of my life and Turkey may be my top three out of 50 counties I visited over the years thanks to the strong team of these kind individuals: Ayman, Nazan, Ennis, Queen Latife, Derya and Derya. Teasekular!