Memphis Tours Reviews 528

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional service and organization of their trips. Customers consistently praise the staff and guides for their extensive knowledge, professionalism, and attentive approach, making their holidays truly memorable and enjoyable. Many people appreciate the personalized care, with agents staying in touch and ensuring everything runs smoothly from planning to the end of the journey, often exceeding expectations. The seamless coordination of hotels, local guides, and transportation contributes to a feeling of safety and satisfaction, allowing travelers to fully immerse themselves in the experience. However, some customers also noted occasional issues, such as being assigned hotels far from key attractions or experiencing minor logistical challenges with flight schedules and itinerary changes. A few other people also felt that some aspects of the Nile cruise experience, like being docked for extended periods or having views obstructed by other ships, were not ideal. Additionally, some reviewers mentioned that the constant pressure to tip various staff members was a recurring concern.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their kindness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, experience, and... See more

Holidays

Users describe positive interactions with holidays, with many reviewers consistently reporting wonderful,... See more

Location

Customers had positive experiences with location, enjoying the variety and unique offerings of different... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

amazing set of guides! IMO if this is your first (and maybe even second, third, etc) time visiting Egypt, it's imperative you go with a tour guide or group. the tour guides we had through Memphis were... See more

Company replied

Rated 5 out of 5 stars

We travelled to Egypt for New Year’s Eve: the tour was well organized in every detail, which made the vacation great. Our tour organizer Madonna was able to listen to all our needs and kept in touch... See more

Company replied

Rated 5 out of 5 stars

Excellent service fo our trip to Morocco. Reem Alanany did great coordination with hotels and local guides everywhere we went and the driver, Mr Abdallah, was impecable. Our only complaint is that we... See more

Rated 5 out of 5 stars

The assistant received has been oustanding from the service of the agent until the service of the guide well prepared. We felt rich emotions during this destination. One of the safer place o... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider

Written by the company

MemphisTours.com is a global travel platform for local certified travel agents where traveler can create tailor-made holiday directly with local expert based in the destination


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

528 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Trip to Dubai and Abu Dhabi - Best Service

This was our first visit to Dubai / Abu Dhabi and we wanted to partner with someone who can guide us and ensure there were no challenges with our travel to UAE. Thanks to Kalai, Faizan, Maged, Nouman, Yousri, Stan and Vishal for their professional services with reservations, hotel stay, tour guides and local transportation. Thanks Memphis tours!!!

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

wonderful trip

We had a wonderful trip, with great guides and all the support from the travel agent that organized the trip and helped put together our plans and needs (before and during the trip). Dubai, Abu Dhabi, Egypt and Jordan. Tks Raed Kostanty for all the support!

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

From the moment I contacted them by…

From the moment I contacted them by email until my last day in Egypt, everything was perfect 👌🏻. Logistics never failed the leaders of Cairo, Luxor and El Sharm were excellent. always maintain communication to see ifeverything is good. Sara was great in Cairo💯, Mustafa was great on the Nile cruise 💯and Mahmoud Hanafy was great in El Sharm💯💯. I really loved it 💕 thank you!

April 23, 2023
Unprompted review
Rated 4 out of 5 stars

10 day tour

Overall it is a good atendance from the beginning trough the end. The organazier of the tour Mr. Tadell is always concern about your wellbeing and always ready to help you in any situation, hotel booking, transport, flights squedules and so on...
Especialized egyptologist tour guides, specially Hisham Etman a well educated and frendly person who demostrated that he loves ancient history and arqueology! I totally will recomend to travel with Menphis tour it is an experience fir a lifeime! Go for it!

April 16, 2023
Unprompted review
Rated 5 out of 5 stars

Girls Trip Dubai 2023

My trip to Dubai was wonderful ! I highly recommend Memphis Tours. Everything was as they said it would be.
Our tour guide Sam was AWESOME!!!!

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Dubai 2023 ladies trip

Dubai 2023 ladies trip! The experience to Dubai was wonderful, we enjoyed every moment of our trip, our tour guide (Sam the Man) was a delight and looked out for each of us the entire time, I would definitely go and also refer friends to your company!

Thank you for a delightful time!

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Sam the Man

Sam, our tour guide made our experience a sure delight. He was informative, knowledgeable, and he made sure we were treated with respect and dignity.He was also our protector, warning us, guiding us, and our firm negotiator. I don't think anyone else could have done more. If I am ever blessed to return to Dubia, then Sam the man will still be our man for the adventure. It was more than his job, it was also his delight.

April 13, 2023
Unprompted review
Rated 4 out of 5 stars

Great Tour with Memphis

In February 2023 we embarked on a 16-day tour of Egypt with Memphis tours. Memphis was chosen as our tour company because of its outstanding online reviews and because it is an all-inclusive tour company with the expertise and flexibility to custom design itineraries.
We received very good service by local staff who were experienced and nice. The tour was well organized, the guides were excellent and very knowledgeable, the transportation was effective and the hotels were all 4 and 5 star with the exception of one (Memphis has addressed this concern).
There was one issue related to the timely exchange of emails, but it also has been addressed by Memphis. It is good to know that Memphis Tours not only organizGreat Tour to Egypt with Memphises great tours, but is a professional and responsive company in the way it addresses clients’ concerns.

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

Completely surpassed expectations

Completely surpassed expectations. Hotel accommodations for Greece were perfect! Thankful for Transportation being on point and getting us to where we needed to get to on time! Everyone was very helpful and informative!! Travel Agent Mina Ramsies was super helpful with the whole process, sent me Information from day one ! Would definitely recommend to anyone flying internationally!

April 15, 2023
Unprompted review
Rated 4 out of 5 stars

Turkey trip (Istanbul, Cappadocia & Izmir)

We booked Turkey trip (Istanbul. Cappadocia & Izmir) for 7 days along with my friend and enjoyed the stay over there. Every place local well cleaned van came to pick us from hotel and visited various places including 4 local flights. I recommend strongly to all for this tour through Memphis.
Sunil Gupta, Canada

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

Overnight Tour to Taj Mahal

Memphis Tours created an overnight tour from Mumbai to the Taj Mahal that was phenomenal. They provided outstanding customer service and additional assistance for the 28 guests on the tour. There was no issues with ground and air transportation to include visiting the Taj Mahal

April 2, 2023
Unprompted review
Rated 4 out of 5 stars

A pleasure in Dubai & Abu Dahbi

First I want to thank the company for helping me locate my luggage from the airlines, Then I must say it was a pleasure traveling with Memphis, always on time. My only concern was my hotel was not in the center of town. In Dubai and in Abu Dahbi was just a wonderful place too but again I paid extra for an upgrade and it was a dirty hotel, far away from my elevator and not clean in my room. I think a better hotel would be better.

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

Recommend booking with Memphis Tours

Booked a tour with Amira who did not disappoint. Communication was good throughout the process. At every point throughout our journey we were met promptly by a representative from Memphis Tours. Tour guides were excellent especially Osama who accompanied us to the pyramids, the citadel, Coptic Cairo, the museum and an overnight to Alexandria. He was extremely knowledgeable and very easy to converse with. We also went on the Nile cruise which was amazing. Meals on this cruise were excellent. We chose to take the overnight train from Cairo to Aswan which I wouldn’t recommend. May be ok for younger people. I would recommend anyone visiting Egypt have a guide. I don’t think you could do it cheaper without. Even my partner who grew up in Egypt said a guide is needed. I felt safe here. I would highly recommend booking with Memphis Tours

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Egypt family vacation!

We had an excellent family vacation in Egypt thanks to Mina Ramsies at Memphis Tours who assisted with booking. The itinerary was perfectly planned and included flights from JFK to Cairo. We stayed in two hotels and enjoyed the Nile Cruise along with various tours to pyramids, temples, and historic sites.
We had outstanding service from Ahmed Rabie who helped our transitions to and from the airports along with other tour guides, Fadi/Cairo, Syed/Luxor & Karnak, and other professionals providing quality food and top-notch service on the magnificent Nile cruise. The Hotels and the transfer vehicles were well organized and delivered excellent service.
Memphis helped add a last-minute request from us for a trip to Abu Simbel temples. We certainly recommend this company and its entire team of guides, to anyone thinking about traveling to Egypt! All information for the trip was clearly stated and shared in advance. We were able to customize our trip and communication with team members was easy consistent and hassle-free! Looking forward to planning and traveling with them again in the future!

February 26, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Birthday Vacation

I had an amazing birthday vacation in Abu Dhabi and Dubai thanks to Mina Ramsies at Memphis Tours. The itinerary was perfect and included flights from JFK to Dubai. We stayed in two hotels and enjoyed various tours such as the Dubai Traditional Tour, Desert Safari, and Dubai Modern Tour with a visit to the Burj Khalifa. The highlight was the Miracle Garden and Global Village tours. Overall, it was a wonderful experience with my family and I highly recommend Mina and Memphis Tours. Thank you 😊

February 15, 2023
Unprompted review
Rated 5 out of 5 stars

Best Dubai Trip

We used Memphis tours for our Dubai 2022 December trip and it was amazing. they picked us from the airport to the hotel. They provided family friendly trips for us and the Kids. i didnt even know there was Lego land in Dubai. it was 7 days enjoyment and kids can't wait to go back. their payment plan is so flexible and easy. i will use them again for sure! A special thanks to Donya Mohammed.

December 24, 2022
Unprompted review
Rated 1 out of 5 stars

I STRONGLY DO NOT RECOMMEND THIS AGENCY

In Dec/2022 we bought a package (5 stars) for 12 days with this agency, and we had the great misfortune of being robbed on the 3rd day, on a private tour to Abu Simbel, with our family group of 10 people. I did the review on Trip Advisor, I also complained by email, and amazingly, we were called as “players”, that is, liars, by Mr Gamal El Hadary, director of the company, for being Brazilian (Latin). I have never seen such prejudice! If we were Americans or Europeans I'm sure we would have had better treatment. In addition to not accepting our complaint, we were even accused of scammers, after having been robbed! It wasn't a small amount, it was 2000 USD! And we are absolutely sure that it happened in the van, as it was the only time we left our backpacks in the van, where the two drivers from the Memphis agency were. The agency should be responsible for our safety, and at the very least, hire reliable people for this service, especially since we were in a private van.
UNDER NO CIRCUMSTANCES DO I RECOMMEND this agency to anyone! They are not trustworthy people, they don't know how to treat customers with respect! In addition to the damage, they also blamed us because we had not left the money in the hotel safe box, and this was not possible, as we only checked in at the hotel (Cruise) after the tour!
It was supposed to be a memorable trip, but unfortunately this lack of security messed up everything!

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

Congratulations to Memphis and his team for making our dream come true in Egypt.

Memphis Tours is headquartered in Egypt - It has no connection with Memphis Tour do Brasil.
We had a very special service by Ahmed Tonny, as well as with his guides, Marcos/Cairo, Amrro/Luxor, and Kharled/Cairo our tireless concierge, are all extremely professionally competent and all with great empathy.
The Hotels, the transfer vehicles always very clean and organized, exceeded expectations every day, not missing anything, not even water mineral.
We know that on any trip there are some setbacks, flight delays, a hotel room that doesn't suit us, a problem at the reception, however, when they occurred, the Memphis team quickly resolved them.
Congratulations from the Memphis working group.
I definitely recommend this company and its entire team, to our friends, and to anyone who is in the process of deciding to travel to Egypt!

January 2, 2023
Unprompted review
Rated 5 out of 5 stars

Memphis tours is the Best

Memphis tours is the Best
Arabian Cultural Tour Dubai was our name. Our trip was ten days from Dec 6, 2022 until Dec 15, 2022.
We experienced UAE Culture . The group visited five of the Emirates which was wonderful and to add to that we had a delicious Cultural Lunch at the Cultural Center in Dubai. The food was displayed on the floor, we sat on pillows and there was an Emirate man and young women who answered all questions ask. That was a highlight and an Awesome experience which should be offered regularly.
Memphis Tours is rated 5 star in my book. There were nine people in my group and everyone said this was the best tour ever. There was no question about anything. We used an App, so we had excellent communication daily. The transport at the airport as great. No one had to wait, pick up was perfect. Transport to all of our excursions was excellent, always ahead of time, never having or worry about if they were coming. The hotels were all 5 star, in Dubai the JW Marriot Marquis downtown and the Chedi Al Bait in Sharjah was outstanding. The food was excellent at both Hotels. Everyone loved the hotels, the service was excellent, staff very attentive, the beds were very comfortable in both hotels and the rooms were always kept clean. Mahmoud was our tour guide he made the tour even more special, very knowledgeable about the UAE. I recommend him as being excellent and I want him for my next tour. Yosri put my tour together and he gave me everything I asked for. This was the best tour I have been on. My tour group said, this was a tour of a life time. It was perfect because of Memphis Tours and Their expertise. There were No negatives about this trip. This was my second tour with Memphis Tours and I'm planning my third. I highly recommend Memphis Tours to everyone.
Patricia C Williams

December 6, 2022
Unprompted review

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