Memphis Tours Reviews 491

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and extensive knowledge, making their holidays truly memorable. The service, including seamless coordination of hotels, guides, and transportation, is frequently highlighted as excellent, ensuring a smooth and enjoyable experience. Many people also appreciate the well-organized tours and the exceptional customer service provided throughout their trips. However, some customers reported issues with guides not speaking their language, concerns about guide professionalism, and last-minute program changes without prior notification. A few reviewers also mentioned difficulties with customer service representatives who were perceived as unhelpful or not always meeting expectations, particularly when addressing concerns about trip modifications or cancellations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, attentiveness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and attentive support... See more

Holidays

Customers had positive experiences with holidays, often describing them as wonderful, unforgettable, and... See more

Location

Consumers find location to be positive. Reviewers were delighted by the variety of places visited, such as... See more

Customer service

People report positive experiences with customer service, highlighting the friendly, patient, and considerate... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service fo our trip to Morocco. Reem Alanany did great coordination with hotels and local guides everywhere we went and the driver, Mr Abdallah, was impecable. Our only complaint is that we... See more

Rated 5 out of 5 stars

The two day tour of Istanbul was organized and wonderfully informative. It was just two of us and our guide. Over two days our guide gave us geography, history, culture, and tidbits. She answered ever... See more

Rated 5 out of 5 stars

The assistant received has been oustanding from the service of the agent until the service of the guide well prepared. We felt rich emotions during this destination. One of the safer place o... See more

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Rated 5 out of 5 stars

amazing set of guides! IMO if this is your first (and maybe even second, third, etc) time visiting Egypt, it's imperative you go with a tour guide or group. the tour guides we had through Memphis were... See more

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Rated 1 out of 5 stars

I booked a Greece Tour but before I asked them to provide with the details specifically if it will be an issue for slow walking travelers the person assure me they will deal with it.After paying a dep... See more

Rated 5 out of 5 stars

We travelled to Egypt for New Year’s Eve: the tour was well organized in every detail, which made the vacation great. Our tour organizer Madonna was able to listen to all our needs and kept in touch... See more

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Rated 5 out of 5 stars

I had an incredible experience with Memphis Tours during my time in Dubai. From the very beginning, they were responsive, transparent, and easy to communicate with. Even when my flight was delayed by... See more

Rated 5 out of 5 stars

The tour guides were so knowledgeable and accomodating. My family, including a 10 yr old, never felt concerned for our safety, thanks to our guides and tour managers. All aspects of the trip were prof... See more

Rated 5 out of 5 stars

Ten days ago I finished my trip to Morocco and it exceeded my expectations. I want to thank Reem first and foremost because from the very beginning she took care of putting together an itinerary that... See more

Rated 5 out of 5 stars

My recent trip to India's Golden Triangle was my second time using Memphis Tours. I first used them for a trip to Egypt combined with four days in Dubai. I was initially concerned because they are fo... See more

Rated 5 out of 5 stars

We finished our tour last week to the Nile river cruise / Cairo / Giza and had the most wonderful time. Our guides Adrea and Momo were fabulous! And everything was done professionally where we never w... See more

Rated 5 out of 5 stars

I really appreciate the Memphis Tours, Shaimaa and my guide Arhmad for the amazing experience I had in Jordan. They thought in every small detail, help me with the barrier language and all the issues... See more

Rated 5 out of 5 stars

Have to say we had the most amazing time with Memphis tours from the moment we stepped off the aeroplane until we were delivered back to the airport 10 days later Wonderful staff Always on tim... See more

Rated 5 out of 5 stars

The patience and professionalism of the staff, Nouran Assem, and tour guide Tarik was outstanding. My group was a group of "old heads", and they satisfied our every request. I would recommend this... See more

Rated 5 out of 5 stars

We organized our holiday in Egypt with Memphis Tours, thanks to the help of Marwa Ashraf. We stayed two days in Cairo, visiting Giza, the GEM, and Old Cairo. Then we joined a Nile cruise from Aswan... See more

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Rated 5 out of 5 stars

Excellent attention from Aya the sales advisor in provideng us whith the best itinerary according to our interests. Also the driver Ismael whas very professional and kindly. The guides and the... See more

Rated 5 out of 5 stars

I don’t have words to express my thank you for the excellent services you provide to me. All the tours guide were very professional, puntual, always on time. The hotel selection was the best. The... See more

Rated 5 out of 5 stars

My trip to Turkey with Memphis Tours was excellent. My travel advisor was Mohamed Fattouh, who took care of everything and was always very helpful with all my questions. I would definitely travel with... See more

Rated 5 out of 5 stars

The best trip I ever had. Memphis is one of the best companies in the world. All our guides were very, very good professionals and excellent people. I am very happy and strongly recommend Memphis tour... See more

Rated 5 out of 5 stars

This was our second tour with the company. This time we went on a 5-day Classic Greece tour. From the pickup-to-drop off at the airport, the entire tour went off smoothly. Looking forward to our next... See more

Rated 5 out of 5 stars

Trip well organised. Minor upsets due to weather. Driver excellent. Guides mostly very good. Accommodations in Merzouga and Skoura very good.

Company replied

Rated 5 out of 5 stars

This is the second time we used Egypt Tours Plus.We used them in Egypt and were very pleased that we used them again in India. Khaled, our advisor created a detailed plan that met all of our goals. W... See more

Rated 5 out of 5 stars

I recommend Memphis to all of my friends and family, I had a great experience with them, communication, great service, I felt like a vip !! And they have a great team I will definitely be booking for... See more

Rated 5 out of 5 stars

I recently took a trip to Marocco. The organization was perfect. Everything went as planned. The driver and the guides were kind and professional. I recommend Memphis Tours

Rated 5 out of 5 stars

My husband and I visited Egypt and Turkey for 16 days from May 5th 2025. From the point of reservation to the end of the trip, every arrangement went flawless. My travel consultant Ms Esraa S... See more

Rated 5 out of 5 stars

The whole team made my experience fantastic. They were on top.l of every single detail of our trip. Thanks Memphis Tours team.

Rated 5 out of 5 stars

From the planning to the completion of the tour every individual involved was spectacular and played their part to give my family and I an excellent experience. I recommend Memphis Tours to everyone... See more

Rated 5 out of 5 stars

Our experience with Memphis Tours was unforgettable! We loved the trip from start to finish. We left Brazil as a group of five to visit Egypt, and Memphis's entire service was impeccable, fro... See more

Rated 5 out of 5 stars

It was a wonderful trip. India is a magical and fascinating country. From the beginning Ehab kindly supported us with the organization of the tour, based on our requests and needs, and also showed us... See more

Rated 5 out of 5 stars

We wanted to take a moment to express our most sincere gratitude to REEM ANANY, our travel agent from the company Memphis, for the impeccable organization of all the prior stages of ou... See more

Rated 5 out of 5 stars

Our agent Basma did an excellent job preparing our itinerary and our accommodations were awesome. The food and restaurants served us a variety of food which were scrumptious. Our excursions were inf... See more

Rated 5 out of 5 stars

A 26-Day Egyptian Dream with Memphis Tours From start to finish, Memphis Tours treated us like VIPs. From the moment security facilitated our arrival and visa process, to the... See more

Rated 5 out of 5 stars

I had a wonderful holiday. Excellent organization, kind and helpful guide. Everything was perfect, I'm completely satisfied.

Company replied

Rated 5 out of 5 stars

We did 1 week in Egypt March 2026 and all tours covered by Memphis Tours. The Guides were excellent, very knowledgeable and really effective at getting across the history. The drivers were safe and... See more

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Rated 5 out of 5 stars

I just came back from my tour to Turkey. During 10 days I have the best experience of my life; went to different cities and historical places and being in there left me in awe, feeling very lucky for... See more

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Rated 5 out of 5 stars

Jordan tour from December 25th to 30th. Excellent organization. We wanted to thank Madonna for managing the booking, her kindness, and her helpfulness. Everything was perfect: the transfers, schedu... See more

Rated 5 out of 5 stars

I had a planned trip from New York to Dubai from March 13-21, 2026 with 20 other family members. Our trip and daily excursions were through Memphis Tours with Ms. Alaa Mohamed as our representat... See more

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Rated 5 out of 5 stars

My family and I had a wonderful and unforgettable trip to Turkey and Egypt from March 6th to 22nd, 2026. From the moment we contacted the agency, we received excellent service from Ms. Rana... See more

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Rated 4 out of 5 stars

Our trip went very smoothly and was perfectly organized. Yasmine Ashri gave us excellent advice while preparing our road trip and always responded promptly to our questions. Special thanks to the Cair... See more

Rated 2 out of 5 stars

I asked for a change to the tour I had already pay for it wasn't possible, one day the tour ended at 2pm as I refused to go and see perfumes , papyres in their shop, I asked to take a small detour al... See more

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Rated 4 out of 5 stars

The guides were super nice and knew a lot. They were always helpful and alert. The hotels and restaurants were great. And the temples and sites were just mindblowing. Almost perfect organization. I... See more

Rated 4 out of 5 stars

Everthing was perfect except that in Istanbul, one day the guide forgot to pick us up, and the contact information you gave us was in Miami, so it was very annoying. The attention of Fatima was exc... See more

Rated 4 out of 5 stars

We had a wonderful 11- day trip to Egypt with Memphis Tours organised by Mina Ramsies, who was very communicative from the start and helped create my ideal itinerary (part private/part group tour). Th... See more

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Rated 4 out of 5 stars

Wonderfull places,hotels Some tourist guide may be better I Pay with credit card because i have not cash and it was with a plus of money You have to evalúate this I love this experience and yo... See more

Rated 4 out of 5 stars

9. I booked a 12 day tour of Egypt including flights from UK with Cairo, Nile, Luxor, Aswan and Sharm El Sheikh because of the reviews and good pricing.
The sales person was very helpful and a... See more


Company details

  1. Travel Agency
  2. Cultural Tours Provider

Written by the company

MemphisTours.com is a global travel platform for local certified travel agents where traveler can create tailor-made holiday directly with local expert based in the destination


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

491 reviews

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Replied to 47% of negative reviews

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Rated 4 out of 5 stars

Excellent customer service focus, knowledgable guides, generally efficient, sometimes handover between places not perfect

9. I booked a 12 day tour of Egypt including flights from UK with Cairo, Nile, Luxor, Aswan and Sharm El Sheikh because of the reviews and good pricing.
The sales person was very helpful and attentive. They have lots of different contacts that have different roles: Someone meets you in the terminal then a Tour Manager and for each area a Tour Guide.
The tour manager meets you outside the terminal, comes with driver to accommodation and then the then the tour guide takes on the sightseeing.
The first manager was young and very enthusiastic, but didn’t make sure that the information about logistics was clearly understood - he nearly sent us into the airport without confirming that we had the flight tickets!
We found throughout that actually we were getting our own guide and manager for just my wife and I, which was great and we felt very privileged especially when we saw the large groups going round the tourist places - excellent!
The first guide - Hedi- was excellent throughout Cairó. 
The second manager - Ali - in Luxor was very good with logistics, but only wanted to sell us a horse and cart option, which was not suitable for us at all especially since we got up at 2am to get to Luxor.
The second guide, Ahmed, was knowledgeable and enthusiastic, but lazy in that he wanted to do the minimum amount of time of walking with us, using the excuse of our own time, plus he spoke very fast as if he was trying to get through what he needed to say quickly.
The balloon guide, Fawzy, was excellent and very knowledgable, careful and very effective in everything he did and said.
The boat - the MS Salazcia - was a superb experience…the service is excellent, the rooms really comfortable, the food superb and the whole experience very wonderful, plus all the people on board fantastic especially Ahmed Mudesa, a waiter in the restaurant….
Balloon trip was excellent, with a really good pilot and driver, although you do have to get up early!
Ahmed Bahaa was our guide around Luxor, on a Nile Cruise and in Aswan.. He showed us around the Valley of the Kings, Edfo Temple and Aswan. It covered 3 days.
He was very knowledgeable and enthusiastic in his description of places. His stories were long and detailed, clearly explaining what happened and why it happened. Initially he was a bit ill, so he talked fast and gave us quite a bit of time for us to explore by ourselves, since I think he wanted to reduce the amount of time walking with us. The second day he felt better, and talked a bit slower. On the third day, he was even better.
We then spent a whole day travelling via Cairo on 2 fights to Sharm el Sheikh, which was frustrating since we had 5 hours in the airport - we were told afterwards that actually there was a hotel at Cairo airport we could have gone to, but nobody told us.
Sharm El Sheikh: Ahmed : Guide was helpful. A bit reactive as we had to wait to be picked up from Tiran boat:
Hotel: La Jolie Resort & Casino - nice location. Booked a deluxe room. 1st room we were given was 2 single beds, bathroom smelt, telephone didn’t work.
I complained to our tour guide who rented for us to go to a different part of the resort with much newer rooms and much quieter.
The room was better and also breakfast was much easier since there weren’t anything like the same number of rude Russians barging their way around the buffet at the Orangerie. We even were given a bowl of fruit!
The room was much further away from the beach.
The beach is bigger than the rest of the other private parts of the beach but still crowded and noisy. You have to get to the beach early to reserve a sunlounger, despite the signs.
You need a towel card to get a towel.
You can buy beer and wine at the bars there but they are twice s expensive as the shops and 4x on the beach bar.
Overall a pleasant stay, with nice staff, but it is full of Russians who don’t seem to have any manners or pleasantry nd make it a pretty unwelcoming feel which is unfortunate.
Overall, Memphis Tours were very efficient indeed with the guiding and management in each place, but there was a handover challenge between and there were so many different managers, guides and drivers, each of which expected being tipped, so that we seemed to be tipping all the time especially since we were told and guided what to tip, so much so that we needed to go to ATMs regularly to get the cash necessary

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

My journey with Memphis Tours

I really appreciate the Memphis Tours, Shaimaa and my guide Arhmad for the amazing experience I had in Jordan. They thought in every small detail, help me with the barrier language and all the issues were easily solved! Thank you all! For sure, when I come back to Jordan, I’ll contact you again!

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

13 days of magic

The best trip I ever had. Memphis is one of the best companies in the world. All our guides were very, very good professionals and excellent people. I am very happy and strongly recommend Memphis tours.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Cairo / Giza / Nile cruise

We finished our tour last week to the Nile river cruise / Cairo / Giza and had the most wonderful time. Our guides Adrea and Momo were fabulous! And everything was done professionally where we never worried about anything falling through the cracks. We learned a lot. Special shout out to our driver in Cairo Machmoud, who kept us safe and on time. Highly recommend!

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to REEM ANANY -Norther Morocco

We wanted to take a moment to express our most sincere gratitude to REEM ANANY, our travel agent from the company Memphis, for the impeccable organization of all the prior stages of our recent trip to Northern Morocco.

Your professionalism and dedication have been exceptional, turning the planning process into a stress-free and very pleasant experience. We would especially like to highlight:

Your Kindness: Your manner was always friendly, patient, and very considerate, which set the tone right from the first contact.

Constant Attention and Immediate Response: You took into account every single change we requested to the proposal and always tried to find a solution to each of our concerns. We greatly value that you were always available, responding to our emails or calls almost instantly. This efficiency gave us immense peace of mind.

Continuous Concern: You truly exceeded our expectations. Your attention was not only during the trip preparation but even during the days we were in Morocco. Knowing that you were attentive to our requirements and ensuring everything went smoothly made us feel very secure.

REEM, we want to thank you for your hard work and dedication; our trip was a wonderful and unforgettable experience.

We will definitely recommend you without hesitation to anyone planning a similar adventure. (By the way, we have already shared your contact with a friend who wants to visit Morocco).

With the greatest appreciation,

Elvira Luchini and Carlos Salgueiro

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Adventure in Morocco

Ten days ago I finished my trip to Morocco and it exceeded my expectations. I want to thank Reem first and foremost because from the very beginning she took care of putting together an itinerary that met my expectations, and throughout the entire trip she was attentive to how my experience was unfolding. She's fantastic. There are other people who were key to making my trip a perfect 10. Ismail, much more than a driver, was a guardian angel; we lived with him for eight days. He went above and beyond to make us happy. The guides were excellent, and Memphis delivered on his promises. I also have to thank Sanaa, as the head of the agency in Morocco.

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Lots of misinformation

I booked a Greece Tour but before I asked them to provide with the details specifically if it will be an issue for slow walking travelers the person assure me they will deal with it.After paying a deposit and paid for air fare I was informed of so many things like I need to have a doctor's note paid an extra night and an scort and pace with the group which I just can't do so I ended cancel the trip loosing 800.00 dollars. I travel with them to Egypt and it was fine but definitely I won't book anything else with Memphis.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Have to say we had the most amazing…

Have to say we had the most amazing time with Memphis tours from the moment we stepped off the aeroplane until we were delivered back to the airport 10 days later

Wonderful staff
Always on time
Willing to make changes to fit in with our requirements and some of the most fantastic guides I have ever had in 65 years of travel
Recommend them all the way

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Dubai for vacation

The patience and professionalism of the staff, Nouran Assem, and tour guide Tarik was outstanding. My group was a group of "old heads", and they satisfied our every request. I would recommend this team and their company, Memphis Tours to everyone. I was so intrigue I am going to schedule my next trip in 2026 with Nouran Assem for Africa.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experence - worth every minute!

Our experience with Memphis Tours was unforgettable! We loved the trip from start to finish.

We left Brazil as a group of five to visit Egypt, and Memphis's entire service was impeccable, from the initial contact, to the itinerary development, to all the guides in Egypt.
The quality of everything was wonderful. The hotels were high-end, all the meals were excellent, all the tours were fantastic and very informative, and the guides and agency representatives were friendly and attentive.
We booked the Cairo + Nile Cruise itinerary, and what a wonderful surprise it was to learn that the cruise was just as good! In addition to the incredible tours we took, the quality of the boat itself was excellent, all the meals were of the highest quality, and we had a great time.

The only issues we had were related to the airline canceling our flight, but Memphis and it's agents were very attentive even with this setback, rebooking us on another flight, returning us to our hotel to rest, and handling everything without any hassle. Absolutely 10 out of 10, and I recommend it wholeheartedly.

Thank you so much, Raed, Khaled, the guides Yahya and Said, and everyone at Memphis who made our trip unforgettable.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

We love Egypt Tours Plus!

This is the second time we used Egypt Tours Plus.We used them in Egypt and were very pleased that we used them again in India. Khaled, our advisor created a detailed plan that met all of our goals. We felt safe, secure, and satisfied with our trip.
Our local guide was Harsh. He is honest, hard-working, sincere, conducted business with integrity and very passionate about India and his faith. Harsh made sure we were safe, well-fed and well-rested.Harsh anticipated your need before you even verbalize it. He listened and made sure all of our wishes come true. From my Indian apples, to Indian fan, riding a tuktuk,having the best pictures at the Taj Mahal, avoiding long lines and queues,and getting the best deals for us. He explained the dishes and made sure we are aware of what we are getting.I told Harsh to tell his mother that she did an amazing job raising him. Harsh made all the difference in our trip and we could not ask for more.Thank you HI Tours for sending Harsh. We love India 🇮🇳❤️

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Our trip to Morocco.

Excellent attention from Aya the sales advisor in provideng us whith the best itinerary according to our interests.
Also the driver Ismael whas very professional and kindly.
The guides and the hotels were very good.
Memphis is a highly recommended agency.

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

India Golden Triangle

My recent trip to India's Golden Triangle was my second time using Memphis Tours. I first used them for a trip to Egypt combined with four days in Dubai. I was initially concerned because they are foreign based and I knew no one in the USA who had used them, but I took a chance, and I'm glad I did. The service and communication, from beginning until returning home, are excellent. All you need is WhatsApp. I recommended them to a family member two years ago, and they were truly pleased. I'm glad they have expanded their services to other countries. My trip to India was a true experience. Thank you Memphis.

August 31, 2025
Unprompted review
Rated 4 out of 5 stars

Our trip went very smoothly and was…

Our trip went very smoothly and was perfectly organized. Yasmine Ashri gave us excellent advice while preparing our road trip and always responded promptly to our questions. Special thanks to the Cairo team, who were outstanding. However, the Luxor team’s performance was only fair.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Golden Triangle - India in the heart

It was a wonderful trip. India is a magical and fascinating country. From the beginning Ehab kindly supported us with the organization of the tour, based on our requests and needs, and also showed us how to obtain the e-visa. Our guide, Rajendra, was fantastic, very knowledgeable, and always kind and helpful. Having a five-year-old, we were helped with everything we needed. For a week, we were transported to another world, visiting beautiful monuments, but, above all, having the privilege of witnessing the traditions, religious rites, and festivities of this wonderful country. Since my husband is passionate about astronomy, the visit to Jantar Mantar, the astronomical observatory in Jaipur, was very interesting. It houses the largest sundial in the world, and all the instruments are made of stone, making them perfectly preserved and precise. What really made the difference, however, was the explanations from our guide, Rajendra, who was very knowledgeable on the subject. The driver was also fantastic, driving great in the crazy Indian traffic, plus we always had fresh water available. We will never forget this experience; it was one of the most beautiful trips we have ever had. Thanks.. Namasté...

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

My trip to Turkey with Memphis Tours…

My trip to Turkey with Memphis Tours was excellent. My travel advisor was Mohamed Fattouh, who took care of everything and was always very helpful with all my questions. I would definitely travel with this company again!

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Egypt-Emirates trip

The whole team made my experience fantastic. They were on top.l of every single detail of our trip. Thanks Memphis Tours team.

June 5, 2025
Unprompted review

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