Memphis Tours Reviews 491

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and extensive knowledge, making their holidays truly memorable. The service, including seamless coordination of hotels, guides, and transportation, is frequently highlighted as excellent, ensuring a smooth and enjoyable experience. Many people also appreciate the well-organized tours and the exceptional customer service provided throughout their trips. However, some customers reported issues with guides not speaking their language, concerns about guide professionalism, and last-minute program changes without prior notification. A few reviewers also mentioned difficulties with customer service representatives who were perceived as unhelpful or not always meeting expectations, particularly when addressing concerns about trip modifications or cancellations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, attentiveness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and attentive support... See more

Holidays

Customers had positive experiences with holidays, often describing them as wonderful, unforgettable, and... See more

Location

Consumers find location to be positive. Reviewers were delighted by the variety of places visited, such as... See more

Customer service

People report positive experiences with customer service, highlighting the friendly, patient, and considerate... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service fo our trip to Morocco. Reem Alanany did great coordination with hotels and local guides everywhere we went and the driver, Mr Abdallah, was impecable. Our only complaint is that we... See more

Rated 5 out of 5 stars

The two day tour of Istanbul was organized and wonderfully informative. It was just two of us and our guide. Over two days our guide gave us geography, history, culture, and tidbits. She answered ever... See more

Rated 5 out of 5 stars

The assistant received has been oustanding from the service of the agent until the service of the guide well prepared. We felt rich emotions during this destination. One of the safer place o... See more

Company replied

Rated 5 out of 5 stars

amazing set of guides! IMO if this is your first (and maybe even second, third, etc) time visiting Egypt, it's imperative you go with a tour guide or group. the tour guides we had through Memphis were... See more

Company replied

Rated 1 out of 5 stars

I booked a Greece Tour but before I asked them to provide with the details specifically if it will be an issue for slow walking travelers the person assure me they will deal with it.After paying a dep... See more

Rated 5 out of 5 stars

We travelled to Egypt for New Year’s Eve: the tour was well organized in every detail, which made the vacation great. Our tour organizer Madonna was able to listen to all our needs and kept in touch... See more

Company replied

Rated 5 out of 5 stars

I had an incredible experience with Memphis Tours during my time in Dubai. From the very beginning, they were responsive, transparent, and easy to communicate with. Even when my flight was delayed by... See more

Rated 5 out of 5 stars

The tour guides were so knowledgeable and accomodating. My family, including a 10 yr old, never felt concerned for our safety, thanks to our guides and tour managers. All aspects of the trip were prof... See more

Rated 5 out of 5 stars

Ten days ago I finished my trip to Morocco and it exceeded my expectations. I want to thank Reem first and foremost because from the very beginning she took care of putting together an itinerary that... See more

Rated 5 out of 5 stars

My recent trip to India's Golden Triangle was my second time using Memphis Tours. I first used them for a trip to Egypt combined with four days in Dubai. I was initially concerned because they are fo... See more

Rated 5 out of 5 stars

We finished our tour last week to the Nile river cruise / Cairo / Giza and had the most wonderful time. Our guides Adrea and Momo were fabulous! And everything was done professionally where we never w... See more

Rated 5 out of 5 stars

I really appreciate the Memphis Tours, Shaimaa and my guide Arhmad for the amazing experience I had in Jordan. They thought in every small detail, help me with the barrier language and all the issues... See more

Rated 5 out of 5 stars

Have to say we had the most amazing time with Memphis tours from the moment we stepped off the aeroplane until we were delivered back to the airport 10 days later Wonderful staff Always on tim... See more

Rated 5 out of 5 stars

The patience and professionalism of the staff, Nouran Assem, and tour guide Tarik was outstanding. My group was a group of "old heads", and they satisfied our every request. I would recommend this... See more

Rated 5 out of 5 stars

We organized our holiday in Egypt with Memphis Tours, thanks to the help of Marwa Ashraf. We stayed two days in Cairo, visiting Giza, the GEM, and Old Cairo. Then we joined a Nile cruise from Aswan... See more

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Rated 5 out of 5 stars

Excellent attention from Aya the sales advisor in provideng us whith the best itinerary according to our interests. Also the driver Ismael whas very professional and kindly. The guides and the... See more

Rated 5 out of 5 stars

I don’t have words to express my thank you for the excellent services you provide to me. All the tours guide were very professional, puntual, always on time. The hotel selection was the best. The... See more

Rated 5 out of 5 stars

My trip to Turkey with Memphis Tours was excellent. My travel advisor was Mohamed Fattouh, who took care of everything and was always very helpful with all my questions. I would definitely travel with... See more

Rated 5 out of 5 stars

The best trip I ever had. Memphis is one of the best companies in the world. All our guides were very, very good professionals and excellent people. I am very happy and strongly recommend Memphis tour... See more

Rated 5 out of 5 stars

This was our second tour with the company. This time we went on a 5-day Classic Greece tour. From the pickup-to-drop off at the airport, the entire tour went off smoothly. Looking forward to our next... See more

Rated 5 out of 5 stars

Trip well organised. Minor upsets due to weather. Driver excellent. Guides mostly very good. Accommodations in Merzouga and Skoura very good.

Company replied

Rated 5 out of 5 stars

This is the second time we used Egypt Tours Plus.We used them in Egypt and were very pleased that we used them again in India. Khaled, our advisor created a detailed plan that met all of our goals. W... See more

Rated 5 out of 5 stars

I recommend Memphis to all of my friends and family, I had a great experience with them, communication, great service, I felt like a vip !! And they have a great team I will definitely be booking for... See more

Rated 5 out of 5 stars

I recently took a trip to Marocco. The organization was perfect. Everything went as planned. The driver and the guides were kind and professional. I recommend Memphis Tours

Rated 5 out of 5 stars

My husband and I visited Egypt and Turkey for 16 days from May 5th 2025. From the point of reservation to the end of the trip, every arrangement went flawless. My travel consultant Ms Esraa S... See more

Rated 5 out of 5 stars

The whole team made my experience fantastic. They were on top.l of every single detail of our trip. Thanks Memphis Tours team.

Rated 5 out of 5 stars

From the planning to the completion of the tour every individual involved was spectacular and played their part to give my family and I an excellent experience. I recommend Memphis Tours to everyone... See more

Rated 5 out of 5 stars

Our experience with Memphis Tours was unforgettable! We loved the trip from start to finish. We left Brazil as a group of five to visit Egypt, and Memphis's entire service was impeccable, fro... See more

Rated 5 out of 5 stars

It was a wonderful trip. India is a magical and fascinating country. From the beginning Ehab kindly supported us with the organization of the tour, based on our requests and needs, and also showed us... See more

Rated 5 out of 5 stars

We wanted to take a moment to express our most sincere gratitude to REEM ANANY, our travel agent from the company Memphis, for the impeccable organization of all the prior stages of ou... See more

Rated 5 out of 5 stars

Our agent Basma did an excellent job preparing our itinerary and our accommodations were awesome. The food and restaurants served us a variety of food which were scrumptious. Our excursions were inf... See more

Rated 5 out of 5 stars

A 26-Day Egyptian Dream with Memphis Tours From start to finish, Memphis Tours treated us like VIPs. From the moment security facilitated our arrival and visa process, to the... See more

Rated 5 out of 5 stars

I had a wonderful holiday. Excellent organization, kind and helpful guide. Everything was perfect, I'm completely satisfied.

Company replied

Rated 5 out of 5 stars

We did 1 week in Egypt March 2026 and all tours covered by Memphis Tours. The Guides were excellent, very knowledgeable and really effective at getting across the history. The drivers were safe and... See more

Company replied

Rated 5 out of 5 stars

I just came back from my tour to Turkey. During 10 days I have the best experience of my life; went to different cities and historical places and being in there left me in awe, feeling very lucky for... See more

Company replied

Rated 5 out of 5 stars

Jordan tour from December 25th to 30th. Excellent organization. We wanted to thank Madonna for managing the booking, her kindness, and her helpfulness. Everything was perfect: the transfers, schedu... See more

Rated 5 out of 5 stars

I had a planned trip from New York to Dubai from March 13-21, 2026 with 20 other family members. Our trip and daily excursions were through Memphis Tours with Ms. Alaa Mohamed as our representat... See more

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Rated 5 out of 5 stars

My family and I had a wonderful and unforgettable trip to Turkey and Egypt from March 6th to 22nd, 2026. From the moment we contacted the agency, we received excellent service from Ms. Rana... See more

Company replied

Rated 4 out of 5 stars

Our trip went very smoothly and was perfectly organized. Yasmine Ashri gave us excellent advice while preparing our road trip and always responded promptly to our questions. Special thanks to the Cair... See more

Rated 2 out of 5 stars

I asked for a change to the tour I had already pay for it wasn't possible, one day the tour ended at 2pm as I refused to go and see perfumes , papyres in their shop, I asked to take a small detour al... See more

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Rated 4 out of 5 stars

The guides were super nice and knew a lot. They were always helpful and alert. The hotels and restaurants were great. And the temples and sites were just mindblowing. Almost perfect organization. I... See more

Rated 4 out of 5 stars

Everthing was perfect except that in Istanbul, one day the guide forgot to pick us up, and the contact information you gave us was in Miami, so it was very annoying. The attention of Fatima was exc... See more

Rated 4 out of 5 stars

We had a wonderful 11- day trip to Egypt with Memphis Tours organised by Mina Ramsies, who was very communicative from the start and helped create my ideal itinerary (part private/part group tour). Th... See more

Company replied

Rated 4 out of 5 stars

Wonderfull places,hotels Some tourist guide may be better I Pay with credit card because i have not cash and it was with a plus of money You have to evalúate this I love this experience and yo... See more

Rated 4 out of 5 stars

9. I booked a 12 day tour of Egypt including flights from UK with Cairo, Nile, Luxor, Aswan and Sharm El Sheikh because of the reviews and good pricing.
The sales person was very helpful and a... See more


Company details

  1. Travel Agency
  2. Cultural Tours Provider

Written by the company

MemphisTours.com is a global travel platform for local certified travel agents where traveler can create tailor-made holiday directly with local expert based in the destination


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

491 reviews

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Replied to 47% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Visiting South Africa

Our agent Basma did an excellent job preparing our itinerary and our accommodations were awesome. The food and restaurants served us a variety of food which were scrumptious. Our excursions were informative.

June 1, 2025
Unprompted review
Rated 4 out of 5 stars

Great experience, definitely recommend

The guides were super nice and knew a lot. They were always helpful and alert.
The hotels and restaurants were great. And the temples and sites were just mindblowing.
Almost perfect organization. I could only complain about one day at Luxor that could have been planned better (the excursion ended at 11 am and the plane to Cairo was at 7pm. We had nothing planned in between and no hotel booked… it felt ridiculous to spend so Many hours just sitting in a lobby.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfying and illuminatingadventure

The tour guides were so knowledgeable and accomodating. My family, including a 10 yr old, never felt concerned for our safety, thanks to our guides and tour managers. All aspects of the trip were professional handled. We were able to see more of the culture and history of Egypt than we'd imagined.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Egypt and Turkey tour by Memphis Tours

My husband and I visited Egypt and Turkey for 16 days from May 5th 2025. From the point of reservation to the end of the trip, every arrangement went flawless. My travel consultant Ms Esraa Salah was always within reach and replied to my needs right away.
In Turkey I was efficiently assisted by Ms Tamay, another consultant meeting my needs.
80% of our Tours were Private tours, with very learned and experienced professional guides, Mahmoud and Sultan in Egypt and Akhmed in Turkey as well one more guide, all of them have a wealth of knowledge and patience.
We always had help available assisting us with luggage and taking us back and forth from the airports, also very capable drivers. especially Mehmood in Cairo who always greeted us with a smile.
Our hotels were all very clean and beautiful, with exclusive dining experiences.
We took a Nile Cruise from Luxor to Aswan, which included magnificent excursions to many temples and places.
The outstanding staff at MS Salacia Cruise had been sincere, respectful with good entertainment and gourmet food. Cleanliness met my goals.
We had a professional photographer at the Pyramids who made the trip more memorable.
Egypt and Turkey are two beautiful countries with a lot of culture and civilization, highly recommended to be visited.
Kudos to Memphis Tours and their efficient team for making our trip memorable at each step.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Spectacular and lifetime experience

From the planning to the completion of the tour every individual involved was spectacular and played their part to give my family and I an excellent experience. I recommend Memphis Tours to everyone who wants a great experience with knowledgeable, friendly and kind representatives and guides, not forgetting drivers as well.
Mina Ramsies who made the planning possible
Mohammed Torek a perfect guide and my spectacular Dune Bashing driver(forgot his name) thank you all for making this trip possible, looking forward to return to complete what I couldn’t cover with the tour 🙏🏽🙏🏽🙏🏽

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

A returning customer

This was our second tour with the company. This time we went on a 5-day Classic Greece tour. From the pickup-to-drop off at the airport, the entire tour went off smoothly. Looking forward to our next excursion with Memphis Tours.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Two days in Istanbul

The two day tour of Istanbul was organized and wonderfully informative. It was just two of us and our guide. Over two days our guide gave us geography, history, culture, and tidbits. She answered every question no matter how silly or ignorant those questions might have been. Memphis Tours was very helpful and responsive leading up to our two day tour.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

SOLO Travelers Get in here!!

I had an incredible experience with Memphis Tours during my time in Dubai. From the very beginning, they were responsive, transparent, and easy to communicate with. Even when my flight was delayed by 24 hours, they seamlessly adjusted the schedule to accommodate me. Upon arrival, someone was waiting to greet me, help with my luggage, and take me to my hotel. Each day felt like a new adventure. I genuinely looked forward to every moment. The team was consistently punctual and made sure every traveler had a fun and memorable time.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

My trip’s dream came tru

I don’t have words to express my thank you for the excellent services you provide to me. All the tours guide were very professional, puntual, always on time. The hotel selection was the best.
The Turkey people are so nice. I’m leaving to my country with my soul full of gratitud and happiness.
I’ll recommend you a 100%
Thank you so much!!!

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

We had a great experience with Memphis tours, specifically with Mina Ramsies, who helped us plan a wonderful trip to Turkey. He was very responsive, crafted an itinerary according to our needs, and is a great communicator. The trip was very smooth and well organized. We had a great time.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Dubai 2025

I booked my trip to Dubai through Alaa Mohamed and it’s my second time working with her because she is always fast and efficient when it comes to planning these trips. She did not disappoint! She is aLeah’s available, a rapid and effective communicator and she was quick to help out and respond when I addressed any questions and concerns. Overall, I love working with Alaa because she always ensures that I have everything I need for the trip and that I have a good yet safe time. Would definitely recommend her !

March 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great vacation Turkey and UAE

Great vacation Turkey and UAE
Everythings was fine the guide took care of us .Doing the flights accommodations for us absolutely trouble free the guide during our tours were kind and very interesting.
The punctuality was good and the hotel very clean the food was good
My experience is unforgettable For sure my next trip I will choose again Memphis tours

February 13, 2025
Unprompted review
Rated 4 out of 5 stars

Use Local Guides for Local Flavor

Generally the local guides were knowledgeable and personable. I enjoyed the special lunches, private driver, and beautiful sites.
The Nile Cruise and tours from it were really enjoyable. I enjoyed Petra, Jarash and Wadi Rum. Unfortunately, the city of Dubai was underwhelming in the way it was presented.

Nouran A.was helpful in trip planning.and problem solving. She alleviated concerns and worked with my requests.

February 13, 2025
Unprompted review
Rated 2 out of 5 stars

Not very accommodating for how much you spend..

Not very accommodating for how much you spend.
Itinerary got messed up flight got canceled and they wouldn’t lets us end trip early unless we paid more. Not all was bad but closer to end trip became more overwhelming than enjoyable.
Egypt part went fine when we got to Turkey they switch up our itinerary not saying anything. We had to wake up at 330 AM then right after plane ride was supposed to have a rest day but they took us straight on to the tours. NO shower or rest before was in such disgust didn’t get back to hotel till 4pm! We had private tour whole time in Turkey but we have been with other and since our itinerary didn’t match, with the other, they made it match up messing up our itinerary, plans and tours. We are displeased, overwhelmed and exhausted! Don't ask them for accommodation, we asked to go back few days yearly they agreed and said yes then said no for it’ll coast more! We have no choice now they seem to only care about money not guest satisfaction!

February 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic tour visiting Turkey and Egypt

We had a fantastic tour visiting Turkey and Egypt by Memphis Tour.
They arranged all the details during all the 18days
Mohamed Gamal was an excelent travel agent since the first moment that I called him. He did the trip exactly the way I asked for and I was dreaming about. And during the 18-day trip he took care of us. The guides were excellent and the teams was great.
I recommend Memphis and in special Gamal. He was kindly and an excelent travel agent. Definitly my next vacation will be with him.

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

After putting the required down payment…

After putting the required down payment for a Dubai and Abu Dhabi tour, the tour consultant started making major changes to the published itinerary, cancelling the Abu Dhabi segment citing as reason a religious holiday which proved to be a lie followed by changes to hotels named on the offering, requesting additional payment on top of required down payment, triggering red flags and major doubts.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Trip to Istanbul

Fantastic travel experience with Memphisis Tours friendly and knowledgeable guides. Mr.Fady who planned and customised our trip. He was excellent and deserves a special recognition. He answered all my queries patiently. We've no complaints and thoroughly enjoyed our trip. The hotels and vehicles were up to the mark. We express our gratitude here. We highly recommend to book your trip right here.

January 18, 2025
Unprompted review

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