Memphis Tours Reviews 528

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional service and organization of their trips. Customers consistently praise the staff and guides for their extensive knowledge, professionalism, and attentive approach, making their holidays truly memorable and enjoyable. Many people appreciate the personalized care, with agents staying in touch and ensuring everything runs smoothly from planning to the end of the journey, often exceeding expectations. The seamless coordination of hotels, local guides, and transportation contributes to a feeling of safety and satisfaction, allowing travelers to fully immerse themselves in the experience. However, some customers also noted occasional issues, such as being assigned hotels far from key attractions or experiencing minor logistical challenges with flight schedules and itinerary changes. A few other people also felt that some aspects of the Nile cruise experience, like being docked for extended periods or having views obstructed by other ships, were not ideal. Additionally, some reviewers mentioned that the constant pressure to tip various staff members was a recurring concern.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their kindness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, experience, and... See more

Holidays

Users describe positive interactions with holidays, with many reviewers consistently reporting wonderful,... See more

Location

Customers had positive experiences with location, enjoying the variety and unique offerings of different... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

amazing set of guides! IMO if this is your first (and maybe even second, third, etc) time visiting Egypt, it's imperative you go with a tour guide or group. the tour guides we had through Memphis were... See more

Company replied

Rated 5 out of 5 stars

We travelled to Egypt for New Year’s Eve: the tour was well organized in every detail, which made the vacation great. Our tour organizer Madonna was able to listen to all our needs and kept in touch... See more

Company replied

Rated 5 out of 5 stars

Excellent service fo our trip to Morocco. Reem Alanany did great coordination with hotels and local guides everywhere we went and the driver, Mr Abdallah, was impecable. Our only complaint is that we... See more

Rated 5 out of 5 stars

The assistant received has been oustanding from the service of the agent until the service of the guide well prepared. We felt rich emotions during this destination. One of the safer place o... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider

Written by the company

MemphisTours.com is a global travel platform for local certified travel agents where traveler can create tailor-made holiday directly with local expert based in the destination


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

528 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Great introduction to Turkiye - busy itinerary and lots of adventure

Our Turkiye tour lasted for 10 days and involved 4 internal flights as we visited Istanbul,Cappadocia, Hierapolis and Ephesus as well as other sites located close to those centres. The itinerary was full and involved some long days - only one day to relax! We didn't mind the pace but others may find it a strain.
I was impressed with the logistical coordination of the tour as there were quite a few moving parts involving hotels,flights, coach trips and meeting with guides and it worked well with a couple of minor hitches.
We were very impressed with the quality of our guides (Erdi,Funda,and Sila) very professional,knowledgeable and kept narrative interesting. They were outstanding.
With respect to the itinerary we had one suggestion to delete the visit to Hieropolis /Pamukkale which we didn't feel was worth the 3 hour return coach trip and replace wit an extra day at Cappadocia. Cappadocia was amazing in many respects and the ballon trip was a lifetime memory.
In summary we had a wonderful and busy time which was a great introduction to a fascinating country - incidentally the people we met were charming.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Esraa has been wonderful

Esraa has been wonderful. All responses to my questions have been timely and comprehensive. Her knowledge and patience have allowed us to fine tune my itinerary in order to make this the best trip possible.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

The best of Turkey and Greece


We recently embarked on a dream vacation to celebrate my husband's 70th birthday, and it was an experience we won't soon forget. Thanks to Memphis Tour and the exceptional service of our agent, Maged Al Gohary, we had a truly unforgettable adventure.
From the moment we selected our destinations, Turkey and Greece, Maged was there to guide us every step of the way. His attention to detail was impeccable, ensuring that every aspect of our trip was perfectly planned. The airline tickets, hotel accommodations, and even the smallest details were all taken care of with the utmost professionalism.
Our tour guides, Efe Sümer, Fatih Kazda in Turkey, and Thanasis Bourliaskos in Greece, were knowledgeable, friendly, and passionate about their countries. They made us feel welcome and ensured that we had a safe and enjoyable experience.
Turkey was a fascinating country with a rich history and diverse culture. We explored both the European and Asian sides of Istanbul, marveling at the iconic Hagia Sophia, the Blue Mosque, and the Topkapi Palace. Our visit to Cappadocia was truly magical, with hot air balloon rides offering breathtaking views of the unique rock formations.
Greece was equally enchanting. We explored the ancient ruins of Athens, sailed around the picturesque islands of Hydra, Poros, and Aegina, and ended our trip on the stunning island of Santorini. The people we met were warm and hospitable, making our experience even more memorable.
We cannot thank Memphis Tour and Maged Al Gohary enough for making our husband's 70th birthday celebration so special. Their expertise, personalized service, and attention to detail made all the difference. We are already planning our next trip and can't wait to work with them again.
Silvana Magda Lynch

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Made planning easy for me!

Fatima has made the planning effortless! The communication has been great and they are quick to respond to our questions. The itinerary has been well laid out giving us a chance to see so many things. Highly recommend Memphis Tours when planning your trip to Egypt!

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Very well planned and organized Turkey trip

We contacted Memphis tours for Turkey trip.
Allaa responded immediately and listened to what we needed. She made trip itinerary and shared with all hotel names and reviews for us to review
Everything was very well planned.
Whe we reached Istanbul, all transfers and tour guides were amazing.
We had the best experience and wonderful trip.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Europe Trip

From the initial planning of our trip, our consultant Esraa was very accommodating with modifications and patient while we figured out the number of travelers and dates of travel. Once we arrived, we had someone waiting to brief us on the trip so there was no question about what to expect during the trip. We were provided with tips and trips for each city and additional excursions if we wanted them. Every transfer was very prompt and the hotels were great-centrally located and clean. We were very happy with Memphis Tours and plan to use them for future trips!

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful trip to Cairo!

We had a wonderful trip to Cairo, Egypt. Mina Ramsis was our main contact in planning the trip. He was responsive and knowledgeable to help plan the trip to our liking.

Our main point of contact was Abdel during our stay. He was always punctual and informing us on any changes in our schedule. Abdel was always willing to add suggestions of local places to go.

The tour guide, Ahmed, took us through museums, the pyramids and other site seeing. We really enjoyed his way of sharing information and making it interactive. We learned so much about Egypt and the culture during our stay. Ahmed was able to answer any questions we had.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company! Definitely recommend every tourist to book flights in Memphis Tour. Everyone was very helpful and great hospitality.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Trip of a lifetime

Trip of a lifetime! Egypt is safe, great weather in December, friendly people, fabulous food & YOU MUST GO! Family of 5 had seamless transportation over 14 days. We were truly treated as Egyptian Pharaohs & our wish was Memphis Tours command. I researched over 60 travel companies & was SO happy we chose them for the best vacation ever!

December 30, 2023
Unprompted review
Rated 5 out of 5 stars

4 May 2024

From my first expression of interest in going to Cappadocia to the final leg of the journey there was exceptional help and clear concern by the team at Memphis Tours to tailor a trip that suited my needs.

The guides met me at the airport on arrival and assisted me through airport procedures each time there was a flight. These guides took an interest in me as a person not just me as a number in the crowd.

The guide at Cappadocia (Elife) was exceptional in her knowledge of ancient cultures, traditions, geography and history. We got on so well together because of our common interest in cultures, traditions and history. She also helped me to navigate the airport procedures and to make sure I was comfortable in the airport environment before she departed.

The tour of the Bosphorus, spice market etc, was very enjoyable. The heat made it a bit draining on me but my guide made sure I was ok each step of the way.

I was delighted that the guide who met me on arrival in Türkiye was there at the end to take me through the airport procedures. Fatih was so warm and welcoming, reassuring and very interesting to talk to about modern culture and holding on to the traditions.

The Latitude Team were very professional, caring and sensitive to my needs. The drivers were excellent and all but one had a supply of cold drinking water on board for people in the heat.

Cappadocia is a must to go on your bucket list. The HotAir Balloon ride was the highlight but the culture and food was amazing too.

If you want to put this on your future bucket list of things to do, then you must contact Memphis Tours (Miriam) and ask to go with Latitude Group in Türkiye.

Exceptional experience!

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Our Dubai Girls Trip

From start to finish, our trip was fabulous! Fady worked with our planner to make a memorable vacation/ birthday celebration. We book private tours. I would highly recommend using their service. We spent two days being shown around by Amr. He spoiled us with his attentiveness. In fact n each of our tour guides made us feel cared for, seen, and heard. Fady and Memphis Tours is the only way to go!

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

We planned a trip to Turkey with…

We planned a trip to Turkey with Memphis Tour, our advisor was Mina and we are very happy, everything was perfect. This was our second trip with Memphis (the first was Morocco).
Mina was extremely helpful and professional throughout the entire process. He answered any questions we had and the entire staff was very friendly and professional

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Memphis Tours/Greece

Our trip was well organized from start to finish in every respect. We were able to connect with the tour consultant, Mina Ramsies, easily.
We highly recommend this experience to other travelers.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Turkey

I had done a trip to Turkey including Troy with Memphis tour. Gamal Mohamed was my agent that arranged the tour and was also very helpful.
The tour was really great and overcame my expectations.
We had visited many cities like Istanbul, Ankara and Capadoccia including some inner cities, like Pamukkale, which was one of the reason I had chosen this package.
The tour guide (Musa) was very helpful and pointed out many details which were not told in my history classes 😉.
The hotel in Istanbul was very well located near to restaurants, many stores and public transportation.
I strongly recommend this tour for the ones interested to visit other cities and touristics places in Turkey besides Istanbul, like Ephesus, Capadoccia, Pamukkale, Troy.
Turkey has surprised me positively and now I think there is much more to see there.
One point for improvement is the payment link, that was occuring an error to process payment with debit card: PPVE

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Awsome Dubai

I inquired about the Dubai package tour on Facebook. Ms Basma Elmahdhy contacted me on whataspp and through email. She walked me through the process from the beginning until the end. Ms ELmahdhy made it comfortable and reassured me when i expressed fear because i was travelling solo. The tour guides were informative and knowledgeable about the culture and the histoy of Dubai. The itinernary of the trip was fantastic. The selection of the hotel was incredible as well as the breakfast that was provided daily. The customer service at the hotel Al Khoory Atrium was very good. My experience in Dubai was awesome, where i visited all the places mentioned in the itinenary. Im very happy and grateful to Ms Elmahdhy for making my trip a success. She is a truly a gem

April 9, 2024
Unprompted review
Rated 4 out of 5 stars

Communication

there is only 1 thing that we have recommendation for the tour - on our 1st day in Istanbul, the tour guide came late without any communication. we understand there are circumstances that tour starts late but we need to know what to expect. We were left waiting in the lobby for 20' know nothing about the late before reaching out to the urgent contacts for information. the tour guide came half an hour later... if this could be improved, that makes the trip even better

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Fatima at Memphis Tours

Fatima has been amazing at helping me plan what I’m sure will be the trip of a lifetime. Due to a serious illness that my wife had to get through, my planning with Fatima was on-again off-again over more than two years. When I was finally able to get back with her she took up right where we left off and has been extremely helpful to plan our trip. I don’t normally recommend things to others but I wholeheartedly recommend Fatima at Memphis Tours.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Morrocco's best Tour Consultant

We recently planned a trip to Morrocco with Memphis Tour consultant Ms. Alaa Mohamed. This was our second trip with Memphis (our first was Egypt in 2022).
Alaa was extremely helpful and professional throughout the whole booking and planning process. Her responses to any questions or queries were always answered very promptly and thoroughly. She was also very personable, friendly and kind. She was without doubt the best Tour Consultant I have ever dealt with.
Thank you Alaa for all your wonderful help!

April 10, 2024
Unprompted review

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