Memphis Tours Reviews 528

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional service and organization of their trips. Customers consistently praise the staff and guides for their extensive knowledge, professionalism, and attentive approach, making their holidays truly memorable and enjoyable. Many people appreciate the personalized care, with agents staying in touch and ensuring everything runs smoothly from planning to the end of the journey, often exceeding expectations. The seamless coordination of hotels, local guides, and transportation contributes to a feeling of safety and satisfaction, allowing travelers to fully immerse themselves in the experience. However, some customers also noted occasional issues, such as being assigned hotels far from key attractions or experiencing minor logistical challenges with flight schedules and itinerary changes. A few other people also felt that some aspects of the Nile cruise experience, like being docked for extended periods or having views obstructed by other ships, were not ideal. Additionally, some reviewers mentioned that the constant pressure to tip various staff members was a recurring concern.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their kindness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, experience, and... See more

Holidays

Users describe positive interactions with holidays, with many reviewers consistently reporting wonderful,... See more

Location

Customers had positive experiences with location, enjoying the variety and unique offerings of different... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

amazing set of guides! IMO if this is your first (and maybe even second, third, etc) time visiting Egypt, it's imperative you go with a tour guide or group. the tour guides we had through Memphis were... See more

Company replied

Rated 5 out of 5 stars

We travelled to Egypt for New Year’s Eve: the tour was well organized in every detail, which made the vacation great. Our tour organizer Madonna was able to listen to all our needs and kept in touch... See more

Company replied

Rated 5 out of 5 stars

Excellent service fo our trip to Morocco. Reem Alanany did great coordination with hotels and local guides everywhere we went and the driver, Mr Abdallah, was impecable. Our only complaint is that we... See more

Rated 5 out of 5 stars

The assistant received has been oustanding from the service of the agent until the service of the guide well prepared. We felt rich emotions during this destination. One of the safer place o... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider

Written by the company

MemphisTours.com is a global travel platform for local certified travel agents where traveler can create tailor-made holiday directly with local expert based in the destination


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

528 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great

It was very well organised
Staffs very professional and caring
Fatima booked all hotels as I wanted
Nothing was below my expectations
Had an amazing and safe time in Peru

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

Knows what you want

Memphis Tour knows what their customers wants. Team at Memphis Travel take care of you in a most professional and courteous way with love. They will definitely spoil you with going above & beyond in their services.

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazingggggg

I don’t even know how to begin …. This was an amazing experience with my group of 24 to dubai, thank you. The entire Memphis tours team were exceptional starting with Mina (🙏🏿), to Yosuri and his team and finally with our tour guide Mahmoud. They were all very attentive, answered every question (trust me I had tons due to the size of the group). I am definitely impressed and will be using your services again in the nearest future, by God’s grace. Thank you again.

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

Memphis Tour is the best tour company…

Memphis Tour is the best tour company I’ve ever been to. Yosri is simply the best and so is his team. He planned everything so perfectly making sure that me and my friend would have the best time and best quality tour of our lives and we sure did. We will be forever thankful

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

Have booked two private tours with…

Have booked two private tours with Memphis Tours and both have been wonderful experiences and adventures. Worked with Mina at Memphis Tours who was easy to work with and planned itineraries that were very interesting and educational.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

An Awesome Turkey Tour

Basma was very helpful when planning my trip to Turkey from Toronto! Everything was wonderful, and we had an incredible time. It was a trip of a lifetime. I took domestic flights to different cities with my father, and we got to enjoy different parts of turkey.

One of our flights was slightly delayed, but we were still able to see everything on the itinerary. Most importantly, as a healthcare worker, i was not getting time to thoroughly plan this trip and i put my trust in Basma and her team. Her team delivered. I will definitely book with this agency again in the future

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great itinerary

The tour was pleasant and we saw a lot in the short days we were in Mocorro.

Positives:
Ameen, our Driver, was amazing! He was with us the whole weeks and gave really good recommendations. He showed a lot of flexibility and professionalism all throughout. If I go back to Morocco, I would like to request him again. Probably one of the best guides/drivers I've ever had.

Two tour guides, Yousef and Najat, were incredible, knowledgeable, organized, and fun. The landmarks we visited with them in Rabat and Casablanca were splendid. They shared the history and key facts of each spot and got to the point. I highly recommend them.

Improvements:
One particular guide was not as organized and was too focused on shopping stops. We were not expecting to spend our Marrakesh day on three different shops. One hotel booked our rooms facing a nightclub that closed at 5:00 am in Marrakesh. We could not sleep well two nights in a row. I would recommend staying away from this hotel for future tours.

Overall, I think I will use Memphis Tours in the future. Thank you!

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Holiday in Jordan and UAE

We had a great time in Jordan and Dubai, Our guide Basma from Memphis tour plan our trip professionally and answered all your questions promptly, we enjoyed every activities we had and loved all the destinations in our tour. we highly recommend Memphis tour to plan your next dreamed vacations.

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Service …

I had booked our Egypt tours through Memphis Tours back in 2019 was very happy with the service so booked again this time for Egypt and Jordan and they did not disappoint
My Tour rep was Basma Elmahdy, she did an amazing job in putting together this itinerary for our trip pretty much covered important things that we wanted to visit given our time limitations, I would recommend her to anyone for the type of service that was provided and our Tour guide for Nile River Cruise was Mohamed Saad, Cairo Tour guide was Mervat Kafafy, and in Jordan our Tour guide was Mahmoud Qahwaji all the guides were exceptionally good very knowledgeable and went above and beyond with their customer service!
We never had any problems with Memphis Tours from the time we landed in Cairo and till we departed from Amman! I will definitely use Memphis tours for our future travel!!

February 8, 2024
Unprompted review
Rated 4 out of 5 stars

Overall this was an amazing holiday.

Overall this was an amazing holiday and definitely a trip of a life time for me. Nada organised our holiday with us and in the main it was really good. She was quick to reply to our questions before we left. There were a few bits where we could have been better informed before we left. For example we were advised to fly to Cairo rather than to Luxor to start our trip and then had a very early internal flight we had not needed had we flown to Luxor. We were not advised on the difference in baggage allowance between international and internal flights which caught us out. You need lots of 10 Egyptian pound notes to give to toilet attendants and that was actually very difficult to organise. We didn't really get much help with that, though many of the guides were very kind and helped out at the time. Once we were there we were extremely well looked after by knowledgable local guides who really knew their Egyptology. I have to say that all the drivers and the guides were great. We had a guide to ourselves and they could not have been any better. The accommodation was generally good. The boat was definitely more 3 star than the 5 we expected. Touches such as no cushions on hard sun beds, having to pay extra for ALL drinks including water and poor drinks in the bar marked it down although the rooms were nice. The food on the boat was ok but not brilliant. Definitely not 5 star. It was canteen food buffet style. However, from the perspective of exploring Egypt and learning about the history and culture it was wonderful. A fantastic experience rich with variety and with a really well put together itinerary. We had a few extra days in Cairo and the itinerary for that was really well put together right at the last minute for us. We rode camels up to the sphinx and rode in a hot air balloon and both of those experiments were quite magical. That side of it was definitely 5 star. I would and have recommend Memphis to others. But do be aware that while it is excellent, it is not quite as 5 star in places as it should be considering the cost.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

GREAT FROM START TO FINISH

Everyone I encountered with Memphis Tours was professional and attentive. Chosen guides were prompt and knowledgeable! My consultant Yosri, during booking made sure to answer all of my questions and made sure all my concerns were taken care of before traveling. I would definitely recommend and use again!

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, very friendly guide, interesting attractions and a well-organized circuit for the time of the tour. Our Cappadocia tour guide Erdi was great and Kuradasi Madiha took us on the tour super nice. And the guy who helped us at the airport Yusuf Eyvaz. Highly recommended. I want to thank everyone who made our days in Turkey very pleasant. The food is very delicious, the hotels are super, and the attention was amazing. Thank you

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Memories created great job Memphis Tours

Had a great first time experience with my Family in Dubai, The package was perfect to suit our needs and got prompt updates throughout our visit. As our first trip with Memphis, I was skeptical at first but the team exceeded our expectations from day one. Great Job and thumbs up to Yosri Abdallah our point Contact

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

My husband and I had a wonderful time…

My husband and I had a wonderful time on our trip! Our custom tour was planned by Mina Ramsies, and we were able to see the best sights of Jordan and Egypt. We are super thankful to our transfer driver and tour guide in Jordan, Rami and Hassan; when we lost our luggage, they went above and beyond to help us and make the best trip for us. We had wonderful tour guides in Egypt as well that guided us all the way through Cairo to Abu Simbel. Our tour guide in downtown Cairo, Ahmed, was incredible and made our tour super fun! We loved our trip and will definitely book again with Memphis tours. We highly recommend!

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Our itinerary was well organized

Our itinerary was well organized. Ayman was very patient with our frequent changes.
The lodging accommodations and food was great. The tour guides were helpful and knowledgeable.
We hope to do other tours through Memphis.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Thumbs up to Memphis Tours

I had never heard of memphis Tours until I started exploring possible Nile cruises. I was attracted to the idea of a smaller boat cruise and happened upon Memphis tours. I sent off an email with a series of questions and quickly received a reply with all the answers. After several emails they found me the ideal 5 day/4 night cruise on the Nubia Nile dahabiya. There were only 10 passengers and the crew were terrific. Esraa was my contact at Memphis and I never had to wait long for replies to my many questions. He was very patient and had helpful tips for us. The cruise ended up being the pinnicle of our total 6 weeks away.
Mary and Trevor, Australia November 2023

November 5, 2023
Unprompted review
Rated 5 out of 5 stars

8 HAPPY LADIES !!!!! We were 8 ladies to decide to visit…

We were 8 ladies to decide to visit Morocco 🇲🇦.I used Memphis tour for my Egypt 🇪🇬 and Jordan 🇯🇴 too.From the first email to the last day they stay engaged with you though their agents on the ground. They provided the best tour guides and drivers with kind and caring attitude in every steps. Tour guides are very knowledgeable in history and you will receive information about food, culture….anything that you are curious about.I can’t emphasize enough. I HIGHLY recommend Memphis tour.
I will use them again and again. All my friends and families will use them too!!

November 10, 2023
Unprompted review

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