Mercedes-Benz South West - Exeter Reviews 

Quick and convenient car servicing. Definitely good value for money.

I recently purchased a Mercedes Benz Cla from Mercedes Benz Exeter ….the whole experience of the purchase was great , the Sale Executive Phil Cole was brilliant , very welcoming , polite , helpful and knowledgeable….however I had a problem arise with the car….but I have to emphasise the way Mercedes Benz Exeter dealt with the issue was second to non .

The Sales Manager Matt Rickard was fantastic so very helpful , polite and resolved my issue in an instant . The communication from both Matt and Phil from start to finish was nothing other than superb , what a professional pair of gentlemen they are.

Both Matt and Phil make sure the customer always comes first something …..that in a lot of other places is not the case .

I believe Mercedes Benz Exeter is the only dealership I would ever purchase a Mercedes Benz from ..purely due to the way both Matt and Phil treated me when a problem arose. Will I purchase another Mercedes from them …most definitely yes.

The actual dealership its self is very welcoming plus looks fantastic too and any interaction with any of the team was great.

Finally just to say the customer service was exceptional and I suspect both Matt Rickard and Phil Cole must be valued members of the Mercedes Exeter team please pass on my thanks to them …very best regards Simon

Hello. Fantastic service especially from Mohammed. This is prior, during and after the purchase of the Mercedes GLC. The dealership noted that the bonnet may require refinishing and this was completed prior to delivery. We would highly recommend and would partner with this dealership again. Many thanks again.

As always, Alice an absolute superstar! So kind and personable, and a pleasure to deal with :) Thank you so much xx

Excellent. Friendly and helpful staff. Highly professional and efficient. They are to be trusted. This is reflected in the cost of repairs. They could have fleeced me, they did not. I am most impressed.

Recently purchased A Mercedes GLA Premium plus.. from start to finish the process was made as simple as possible. Shane Holland was excellent.. we would highly recommend Shane and the Mercedes Exeter team.
We love the car and the service provided.

Shakira was excellent. We had travelled a long way as we had been looking for a nearly new low mileage GLC with the right spec for quite a while. The car was ready for us to take a test drive, it was really well presented and was as new. Shakira explained everything that had been updated from my previous c class. It was the most stress free purchase of a car, we went through the numbers and bought it. Thank you Mercedes Exeter just wish we lived nearer.

Had a great experience with Exeter Mercedes south west . Lizzie Davis was exceptionally helpful , friendly and down to earth when test driving and later purchasing the van I had seen online . Well done Mercedes !!! If all your sales people are like Lizzie then you can’t go far wrong . 5 stars all around !!!

I had a fantastic experience with the team at Mercedes-Benz of Exeter. I initially had a subframe inspection which the car failed so i tried to book in Taunton, but they couldn't see me until June. With my MOT set to expire on the Saturday, I was in a real bind.
​I called Exeter on Friday, and despite being fully booked, they managed to squeeze me in for a last-minute appointment on Wednesday. They did exactly what they said they were going to do, kept me updated throughout the entire process, and had everything sorted by Friday. I felt truly well-treated, and their willingness to help me out in a pinch was amazing. I highly recommend them for their professional service and brilliant communication.

I have been with Mercedes since 2015. From new sales to service, to fault finding, to pot hole damage. All occasions albeit annual service etc they always been very welcoming from first greeting to a manager for service. Complete professional service for your car but as a returning customer it’s a joy to go as your treated with excellence & high regard.
Marsh Barton Exeter is second to non in their care for you as an owner & to your car.
You will not be disappointed.

I recently had Mercedes-Benz of Exeter carry out a service on my Mercedes-Benz and can say the service work, the support from Alice and the rest of the team was exemplary. Nothing was too much trouble - recommended.

All went to plan.
Perfect timing & communication.
Very helpful & curtious staff.
Good explanation of the work carried out.

I originally posted about significant pre-delivery defects on two Smart #1 Brabus vehicles. I'm updating this review to reflect what happened next.

Once Travis Lord in the Customer Experience team became aware of the situation, his response was excellent. He took full ownership, arranged and paid directly for all repairs through an independent bodyshop, and confirmed in writing where there was no issue to resolve. Communication throughout was prompt, professional and genuinely helpful.

The original delivery fell well short, and that shouldn't have happened. But the way CWCFleet handled it once it reached the right person was exactly what you'd hope for. Credit to Travis specifically for turning it around so quickly and fairly.

I recently went through a vehicle rejection process on my Mercedes-AMG A45 S, and I have to say the way this was handled by Mercedes-Benz Exeter was very professional from start to finish.

While it was obviously frustrating to have an issue with a brand new car, the team dealt with everything promptly and transparently. Once the problem couldn’t be resolved, the rejection process was handled smoothly through Mercedes-Benz Finance, and the dealership worked quickly to get me into a replacement vehicle.

A special mention to George Hood, who was excellent throughout. He kept me informed, was easy to deal with, and went out of his way to make the process as straightforward as possible. When there were a couple of delays outside of their control, they made sure I wasn’t left without a car, even arranging a temporary AMG loan vehicle which really helped.

Overall, while the situation itself wasn’t ideal, the way it was resolved was exactly what you would expect from a premium brand. I’ve now had multiple Mercedes vehicles and this experience has reinforced my confidence in staying with them.

Thanks again to George and the team at Exeter.

I recently had the pleasure of purchasing a Mercedes A200 AMG Line Premium Plus from Stephen Berndt last month, and I can honestly say the entire experience was outstanding from start to finish.

From my initial enquiry to having the car delivered to London in just 8 days, everything was handled with incredible efficiency and professionalism. Stephen went above and beyond right from the beginning, providing a detailed and thorough walkaround video of the car that gave me complete confidence in my purchase, even before seeing it in person.

What really set him apart, though, was his dedication to customer service. When the car arrived, he spent a full hour on the phone with me, patiently guiding me through all the features and ensuring everything was set up perfectly. No question felt too small, and no request was ever treated as a problem. In fact, he even accommodated a couple of custom requests at no extra cost, which was a really appreciated touch.

Stephen is incredibly thorough, patient, and clearly very knowledgeable about the vehicles he represents. It’s rare to find someone so committed to making the experience smooth and enjoyable.

I wouldn’t hesitate to recommend him to all my friends, and I would absolutely buy from him again. A fantastic ambassador for Mercedes Exeter—his excellent work truly deserves recognition.

Well done, Stephen 👏

SERVICE DEPARTMENT REVIEW

If you are not on a service plan with Mercedes-Benz and are looking for a premium service from a business that values your custom and communicates effectively, I would suggest avoiding this dealership.

My experience was extremely poor from start to finish. The level of customer service fell well below expectations, with my personal details recorded incorrectly. I received little to no updates unless I actively chased, and there was a clear lack of empathy when my car was retained for an extended period.

In addition, I experienced a lack of transparency throughout regarding repairs and pricing. I was not provided with costs in writing prior to initial work commencing, supporting documentation for the repairs was only shared after I requested it with the technician’s handwriting being illegible. There was also a lack of transparency regarding exactly what was being repaired and which parts were being used. There was no clear scope of work or reliable completion timeline. For a main dealership, I find this completely unacceptable.

I have raised a complaint with the General Sales Manager prior to writing this review and was informed that this level of service is considered acceptable and within their expected standards, which, in my view, speak volumes.

I bought an approved used Mercedes, and George arranged the sale and test drive. On the delivery day the car had all the work completed as discussed, and handover was in-depth. George also was very responsive when there were issues adding services such as CarPlay, he quickly resolved these.

I have been going to Mercedes Exeter for over 20 years, and I have always found them very professional and knowledgeable with respect to Mercedes cars, having had 10 Mercedes of varying types. I am very pleased with the treatment I receive.

⭐☆☆☆☆
Extremely Disappointing Experience with Mercedes-Benz South West
My experience with Mercedes-Benz South West was highly unsatisfactory. There was a lack of transparency, poor communication, and promises that were not honoured. What should have been a premium customer experience turned into a stressful ordeal. I would advise potential buyers to proceed with caution.

1st class experience from start to finish. Dealt with Shane. Would thoroughly recommend this dealership. Could not of asked for better service.