Mercedes-Benz South West - Exeter Reviews 

An excellent and professional service from Shakira. Happy to do business with them again

Couldn’t have done more to help us after new car was damaged before we picked it up,and found us a replacement very quickly.Luke Pland was very helpful.

The whole process of buying my car was exceptional. The salesman even collected me from Exeter station as I was coming from Dorset, nothing was too much trouble. So I have nothing but praise for the company and all the staff were very friendly. Very professional all round.

Luke helped us through the whole process, keeping us updated every step of the way. Highly recommended.
Thank you

Everything from start to finish was just so smooth and professional. Thank you Shakira for all you help, you were an absolute pleasure to deal with.

Did a on line enquiry no one bothered to get back with a price to chance with my car as PX phoned on a Saturday afternoon 31/1/2026 to try and get a response phone continuously ringing out on over five calls!!!! complete waste of time and an embarrassment to the Mercedes brand.

It is a great shame that when you make a telephone call to 01392822700 you get sent round the houses, twice i was put on hold for 2/3 minutes and then the phone line went dead. Not a very good start for M/B.
When i arrived to day the reception was very good, shame about the telephone service.
RMS

From the start and right through to the end, the service was impeccable and I don't usually use that word, but in this case it is wholeheartedly deserved. Massive credit to George Hood at Mercedes Exeter, he is one of a kind and will go extremely far and wide in his career. Thank you.

Car buying was made a pleasure by very friendly and helpful staff who knew their stuff.

Excellent booking, & collection & return service - I have confidence that my car is in good hands with the technicians & any issues / spares required can be sourced easily & fitted professionally.

Today 19/1/26 I been to Mercedes Exeter for annual service.
I met Will and John who came to look after me very well. Will also make me happy every time there , however, John was good even first time I met him as well as Matthew Squire over the phone

May I thank you for all of your staffs who done fantastic job…
Mercedes should proud of them I believe!!!!!

I recently purchased a new 2025 CLE AMG 53 from Mercedes-Benz South West, and I highly recommend them. From start to finish, the entire process was an absolute breeze. A special mention must go to Luke Bland, who handled my purchase. Luke is incredibly knowledgeable and clearly passionate about the brand. What I appreciated most was his approach; I never once felt pressured into making a decision. He took the time to answer every question and ensured I was comfortable with every aspect of the deal. The dealership itself is top-tier. The handover process was simple, professional, and felt truly special. Seeing the car for the first time, all its glory perfectly presented inside the showroom, was a fantastic touch that made the occasion feel like a real event. As for the car itself, the CLE 53 AMG is simply amazing. The performance, tech, and styling are everything I hoped for and more. If you are looking for a new Mercedes-Benz and want a stress-free, premium experience, ask for Luke at the South West branch. You won’t be disappointed!

I have historically always had good service at the Exeter dealership. The service this time was also good. Mike was very helpful to sort out a headlight bulb issue. I only dropped a star rating because messages left at the online check-in had not got through to the workshop. It's the people that make the experience good, so the trend to move towards non-human contact (self check-in and collection boxes at pickup) are not welcome.

Shakira Hunt was very helpful. Skakira made sure everything was well done, she gave me a good exchange price, dealing with all the issues, changing my private number, the exchange time and anything that occurred.
I am very happy with the new car.

If you are looking to buy a Mercedes Benz car , go to Exeter south west dealer ship . They are the best dealerships I have ever used. Upfront and no hidden extras.

My first experience at Mercedes-Benz South West -Exeter and i have to say the service I had was excellent. Very professional, prompt and good communication.

Mercedes Exeter did two expensive repairs on my GLC both failed. They did repair both, eventually, free of charge however within a few short weeks both repairs failed again causing a breakdown. A local independent Mercedes mechanic was horrified at the very poor workmanship including loose and missing bolts. I complained to Mercedes several times but their response was basically tough luck. Their customer service team treated me with disdain. Thoroughly disgusted with their service. IGNORE THEIR VEHICLE HEALTH CHECKS as clearly they cannot even get that right. I would never recommend this dealer to anyone.

We went into the showrooms with a list of what we needed a vehicle to do and spoke to the team who were extremely helpful. We got the suitable vehicles down to a couple which they let us open/sit/configure as we wanted. We then test drove one of them and purchased it. All throughout the process they were extremely knowledgeable, helpful, polite and courteous. Comparing the experience to other similar brands they were so much better. If you need a vehicle I recommend dropping in and talking to them. You will be pleasantly surprised about how customer focused they are without any hard sell. Overall it was a simple pleasant experience.

This has been the best car buying experience that I have had by far from reception to salesman to delivery. Excellent all round.
See Phil. He will really look after you.

Excellent service and all round support. Provide a courtesy car as part of their service plan. Polite front desk on arrival and complimentary drinks and snacks.

This is what you expect when buying a Mercedes from a dealership and Exeter get five out of five stars.