Mercurenorwich Reviews 4

Very friendly staff
Great experience and very accommodating for an early check in
Special thanks to Abbie for sorting
and Emma at breakfast

Great hotel. Swift check in. Lovely staff. Comfy rooms.

Visited the Mercure Norwich Hotel on Friday 19th of Jan 2023 as a party of 11. Great experience from start to finish, the staff at this Hotel are exceptional and couldn't do enough for us. Check in was swift and efficient along with the bar service as we were all rushed for time, they even organised taxis for us to take us to and from our restaurant. Excellent breakfast with plenty of choice. Great location if going into Norwich city centre, we will definitely return, thank you Mercure Norwich

I arrived for an event to find that they only had 4 disabled parking spaces and at least one of them was being used by a non-disabled person.
I went inside to inform the front desk and they couldn't care less. They offered no help. I was told they only have 4 spaces, that they are rarely used and they aren't monitored. No effort to do anything about the situation. No effort to help. Appalling attitude. And he told me that I was the rude one.
This is not an accessible building, (as stated on the Google info) nor is it 4 star, as it claims to be.
If you're disabled, I'd steer well clear as you won't be aided by the staff here, and you probably won't be able to park in the first place. Clearly disabled people aren't important to this hotel...