Meridian Mortgages Reviews 

486
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the staff and dedicated advisers for being exceptionally helpful, responsive, and knowledgeable, successfully guiding them smoothly through every single step of the mortgage and insurance application process. Consumers also frequently mention that communication is prompt and reliable, making complex financial decisions feel much easier to manage without encountering any unnecessary stress or confusion. Some reviewers were not happy with the service provided, noting frustratingly long delays without receiving any updates whatsoever, alongside experiencing unprofessional and dismissive email responses from certain advisers when trying to get assistance.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting how knowledgeable, approachable, and... See more

Service

Customers had positive experiences with service, consistently highlighting the professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisers for being... See more

Response time

People report positive experiences with response time, highlighting prompt and efficient communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently worked with Stuart Parkes as our Protection Adviser, and we honestly couldn’t be happier with the support we received. Stuart was incredibly helpful, responsive, and efficient — he rep... See more

Rated 5 out of 5 stars

Penny was amazing throughout our whole journey within buying our first house, she explained everything, helped us where we needed it and was accessible when we needed her. She made us feel more confid... See more

Rated 5 out of 5 stars

Emma Theaker was more than helpful in finding me the right mortgage. She put my mind at ease throughout the process and always took the time to quickly and clearly answer my many questions. Even after... See more

Rated 5 out of 5 stars

Our mortgage adviser Emma Theaker has been a great help from start to finish, very informative and guiding us to make the best decision for ourselves she done this by understanding us and our goals. V... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Meridian Mortgages are here to offer you expert mortgage advice whether you're buying for your first house, remortgaging, moving home or investing in a buy-to-let property.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

486 reviews

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No recent history of asking for reviews

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4.6

All reviews

(486)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Meridian Mortgages are great!

I have used Meridian Mortgages twice now over the years for mortgage advice and support. Best decision I’ve made! 👏🏼👏🏼 Most recently, Tom Guttridge and Rebecca O’Reilly were fantastic in helping me with a remortgage, acting promptly and professionally at all times to make sure I was sorted and ready for everything. I highly recommend Meridian as a great mortgage advisor. You won’t go wrong!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Meridian

Excellent experience with Meridian. I came into contact with these guys after looking at a new build property that I decided not to proceed with. However, being self-emoloyed my mortgage situation was more complex than standard.

Jessica and Olivia were brilliant, sorting out suitable products and keeping in touch regularly throughout. I'd have been completely lost sorting it all out myself.

Thanks guys.

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

Meridian mortgage is the worst bank to…

Meridian mortgage is the worst bank to get a loan with they pressure you to get contracts and pay all this money before you even get a loan approval then when all is said and done you get nowhere near what you need
And the interest rates are ridiculously high
And there agents specifically Jennifer Franson hooks you up with her real estate agent ,her title company and the house appraiser conveniently everything comes back in there favor NO THANK YOU !!!!!!!!!!!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great service provided by Emma Theaker…

Great service provided by Emma Theaker from Meridian. Efficient, responsive, and very helpful, even over a number of months with many variations in scenarios and questions. Highly recommend. Cannot fault.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Emma!

Let’s be honest: the mortgage is always a big headache, but Emma was absolutely wonderful!! She was very transparent, very quick in providing all the information needed and most of all, she supported us from any point of view.
My husband and I definitely recommend her!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Responsive and Helpful

Emma theaker and Sheila Lockwood were both highly responsive to my requirements and supportive over a complex period in obtaining a mortgage product. They are both proactive and helpful and representative of a strong mortgage broker. Would recommend.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Emma was amazing.

I was looked after by Emma, who did an amazing job helping us with understanding and making the right decisions. We were very happy to have her as our advisor.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Emma Theaker

Emma Theaker, was a great help. She made our remortgage so easy and quick. With us being due to have a baby so soon we honestly thought it would give us a head ache having to redo this all but Emma did it all for us and found us the best option for us going forward

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience working with Vicki

We had an excellent experience working with Vicki as our mortgage broker. She was incredibly knowledgeable, patient, and always took the time to explain our options clearly. Her communication was prompt and reliable, and she made a complex process feel manageable from start to finish. We are very grateful for her support and would highly recommend her to anyone seeking a mortgage.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and helpful

Emma Theaker was more than helpful in finding me the right mortgage. She put my mind at ease throughout the process and always took the time to quickly and clearly answer my many questions. Even after the mortgage completed, Emma continued to respond promptly and supportively. I wouldn’t hesitate to recommend her to anyone looking for a reliable and knowledgeable mortgage advisor.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Penny was amazing throughout our whole…

Penny was amazing throughout our whole journey within buying our first house, she explained everything, helped us where we needed it and was accessible when we needed her. She made us feel more confident in buying our first house and answered any question we had. I'd recommend Penny to anyone!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Our mortgage adviser Emma has been a…

Our mortgage adviser Emma Theaker has been a great help from start to finish, very informative and guiding us to make the best decision for ourselves she done this by understanding us and our goals. Very easy process and we are delighted all thanks to Emma. Thank you for your help and support

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage

We needed to remortgage, along came Emma Theaker who made the process for start to finish very simple and explained everything to us, answered all our questions professionally and was always there when ever needed

Would highly recommend and would 100% use Emma again

Thank you
Aiden

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Meridian team you rock

Penny was amazing, all was crystal clear, she explained everything and we were given the opportunity to talk and discuss every step of the way. She is the best adviser ever💐--

November 6, 2025
Unprompted review

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