Exceptional customer support. The response time was only few hours. Their only concern was to make the customer happy. They gave a refund instantly for the fair outcome.
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Thankyou for awesome service. Always fast delivery every time. Products good.
Fast delivery. Items work ad presented.
I have ordered a gift for my friend 8th of December. Delivery was promised between 12 and 13th of December. It's 18th of December, and not even email about the shipment. When I tried to contact the... See more
Company replied
Company details
Written by the company
Merlin startede i sin tid som en detailhandelskæde. I dag har vi ingen fysiske butikker. Merlin er en ren online forretning, og findes kun på internettet. Hos merlin.dk forhandler vi elektronikprodukter af høj kvalitet til den moderne forbrugers hjem. Vi forhandler et kvalitetssortiment indenfor hvidevarer, TV, HIFI, mobiltelefoner m.v. Vores online handel er opbygget med henblik på at tilfredsstille behovet for gode kvalitetsvarer til en meget lav pris
Contact info
Slet Møllevej 17, 8270, Højbjerg, Denmark
- 70210000
- support@merlin.dk
- www.merlin.dk
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Screen is perfect for reading in the…
Screen is perfect for reading in the sun. Only downside of the kindle is the UI feels a bit slow when browsing the store
March 20, 2026
Unprompted review
Perfect customer service
Exceptional customer support. The response time was only few hours. Their only concern was to make the customer happy. They gave a refund instantly for the fair outcome.
September 1, 2022
Unprompted review
Thankyou for awesome service
Thankyou for awesome service. Always fast delivery every time. Products good.
October 15, 2020
Unprompted review
Here comes another demonic animal to kill...
I thought it had great actors, great concept. But, it seemed like every other show was defeating a demon like animal. It got old. So much more could've been explored as far as the plot went. Or shall I say came and went. I liked it though overall.
March 29, 2020
Unprompted review
Great experience
Great experience, i ordered for 2 products,
1.thrustmaster hotas warthog flight stick and throttle & 2.thrustmaster t.flight rudder pedals at 2pm and received it next day at 11am. Great experience, just for the improvment purposes it would be better if you guys could wrap it more just incase to reduce any probable damages during delivery period. Thanks
May 21, 2019
Unprompted review
I don't know what happened with my package
I have ordered a gift for my friend 8th of December. Delivery was promised between 12 and 13th of December. It's 18th of December, and not even email about the shipment.
When I tried to contact the support, the only answer was, that their supplier can't inform them about delivery time, and they will send me an email when the item is sent. No apologize, nothing. Very unprofessional, and still without any notice of even sending my package off. Afraid it will not arrive before Christmas. I will not order from Merlin again.
December 18, 2018
Unprompted review
Reply from Merlin
Hi Veronika
Thanks for your review.
I find it difficult to see your order when your account is closed so all the information I would otherwise see is not present.
If you can send an email to support@merlin.dk, with order confirmation, I would like to look into it.
I wish you a nice day
Sincerely
Dennis, Merlin.dk
lying about the delivery time
states that they deliver products in 1-3 working days, after placing the order I received information that expected delivery date is in 10 days. it has been 3 days after placing the order and it is still processing.
September 13, 2018
Unprompted review
Reply from Merlin
Hi Li.
Thanks for your review.
I see you have ordered an item we do not have in own stock, so additional delivery time may occur. We will receive your order on 10/9 and send you 14/9 you will receive 16/9. We have coordinated this delivery time on the website now.
We apologize for your experience.
Sincerely
Dennis
Merlin.dk
Everything OK!
Everything OK!
Nice discounts, good variety of products, extremely fast delivery.
So far so good. The purchase & delivery process was fine. I haven't had a reason to contact Customer Service so no opinion in this matter.
August 11, 2018
Unprompted review
Super Simple cool
June 14, 2018
Unprompted review
Ikke bogey at klage over
Ikke bogey at klage over - super hurtig ekspedition
October 8, 2017
Unprompted review
God pris og lynhurtig ekspedition og …
God pris og lynhurtig ekspedition og levering.
August 6, 2017
Unprompted review
My experience was very positive
My experience was very positive: the announced time frame was kept, the information flow completely sufficient adn teh pick-up procerure smooth. Thanks!
I can clearly recomment this mode of delivery to other customers.
July 12, 2017
Unprompted review
Payment issues, fast delivery
They did not accept my Romanian VISA card even though my money was blocked. My money is still blocked to this day and has been blocked for 2 weeks now. This seems uncommon. I have never had this issue before. I had to make the payment again with a Danish card. This was a drag. To avoid this kind of problem, the payment form should have had some validation from the start.
They sent me a very vague email stating that I had problems with my order and me having to contact them. Instead, a better service would have been to call or write me about the problem directly instead.
The support operator was very nice, helpful and straight to the point. Moreover, once the payment with the Danish card was accepted the package was sent immediately and delivered within 2 days.
Overall, the process was slightly frustrating, but I was very pleased with the support department and the delivery time.
June 4, 2017
Unprompted review
Reply from Merlin
Hi Cristiana
Thanks for your review. I have contacted our financial department and they will make sure to contact your bank to get the reservation removed. With a VISA card there will instantly be a reservation when you pay online. The removal of the reservation if a order is cancelled or another payment is added normally only takes a few days. I can imagen that the process have been delayed due to us not having a cooperation with your Romanian bank. We apologize for the long waiting time but glad that you had a good conversation with our customer support.
Best regards
Daniel
Merlin.dk
Good reclamation handling
Delivered a tablet device that was simply not functioning properly at all but the reclamation process was smooth, informative, on spot and got a full refund on the faulty device.
March 30, 2017
Unprompted review
Excellent repair under guarantee service
My Canon Powershot SX60 had given excellent service but all of a sudden the LED screen would not function: repaired and returned in Factory condition very quickly = ****
September 23, 2016
Unprompted review
uacceptabel
Bestilte vare der stod på lager d 30-12-2014 ordrenummer 41572786
men det er åbenbart ikke på lager alligevel for inde i mine bestillinger står der forventes leveret mellem 13-01-2015 - 15-01-2015 .
Trykker man så på leveringsnummeret for at annullere bestillingen får man bare en fejlside
( Error 500
The page you requested could not be found, either contact your webmaster or try again. Use your browsers Back button to navigate to the page you have prevously come from )
det her er bare uacceptabelt
January 3, 2015
Unprompted review
Reply from Merlin
Hej Berndt
Varen du har bestilt er ikke på lager.
Den forventes på lager 12/1-2015.
Såfremt du ønsker at annullere ordren skal du blot kontakte kundeservice.
Mvh
Søren
merlin.dk
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