Mersey MDF, Plas & Ply Reviews 

589
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online ordering process and state that the custom-cut products match their precise requirements perfectly every time. Consumers are also very pleased with the overall product quality, noting that everything arrives securely packaged and well within the expected timeframe. Though some customers experienced frustrating issues where deliveries were unfortunately left outside in the rain or arrived slightly damaged during transit. A few reviewers additionally pointed out a noticeable lack of tracking updates and general communication from the courier regarding exact dispatch times.

What people talk about most

Product

Users describe positive interactions with product, expressing overall satisfaction and delight with the... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the wood materials and the... See more

Service

Customers had positive experiences with service, highlighting excellent and prompt support from initial... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, as experiences varied widely among consumers.... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting both smooth transactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Colour was accurate - delivery reasonable. Even the delivery driver commented on how well packaged it was. We ordered some prettt thin, long and fragile bits that were all packed in well with ply buf... See more

Rated 5 out of 5 stars

Excellent service, on time delivery and competitively priced. Great quality of delivered product. Only point for possible improvement is the website ordering form which appeared to double the price... See more

Rated 5 out of 5 stars

Cut exactly to size making installation easy. Great price and kept well informed up to despatch. Only down aside was the courier never sent anything to say it was out for delivery but that’s not Mer... See more

Rated 5 out of 5 stars

The ordering process for bespoke shelves is super easy. The website makes it really straightforward to see what you can order and how much it will cost so ordering what I needed took just about five... See more


Company details

  1. Lumber Store
  2. Do-it-Yourself Shop
  3. Furniture Manufacturer
  4. Hardware Store
  5. Kitchen Remodeler
  6. Shelving Store

About Mersey MDF, Plas & Ply

Written by the company

ABOUT US.

Mersey MDF, Plas, and Ply is a family-owned and run company focused on delivering a premier quality service at affordable prices.

Founded in 1919 as Mersey Timber Ltd the company has developed into a decorative board, sheet material specialist, hardware and bespoke manufacturing and cutting facility.

All of our products are responsibly sourced and, where appropriate, FSC certified. We stock a wide range of sheet materials including OSB; MDF; plywood; melamine faced chipboard; real wood veneers and an extensive range of decorative boards, either on stock or available to order, from the world’s leading manufacturers such as Kronospan, Egger, Xylo Cleaf, Sonae and Finsa to name but a few.

WHAT WE DO.

From our state of the art manufacturing facility in Liverpool we deliver all our products nationwide to customers in England, Scotland and Wales.

We provide bespoke cutting services and decorative edging services; the manufacture of made-to-measure kitchen and bedroom doors; carcass components; plinth and kickboard, cut to size MDF and other sheet material, made-to-measure shelving, and contract furniture production.

We also supply all aspects of hardware including hinges, handles, fixings, tool accessories, adhesives, sliding door gear, 3D wall, and much, much more.

We strive to provide a first-class customer service and a first-class product every time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

589 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(589)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Great from start to finish

Great from start to finish. Samples arrived quickly, great selection of finishes. Ordering was easy and product arrived in the timeframe indicated. Part of my order was damaged in transit, but the customer service team were very responsive and sorted it out quickly.

February 11, 2026
Rated 5 out of 5 stars

Very Helpful Staff

Very Helpful Staff, good company to deal with, I will surely go back to them again and recommend this company to everyone

February 4, 2026
Rated 5 out of 5 stars

Great service

Very easy ordering. I think my plinths turned up in about a week. The quality of the plinths was very good - however, one had a minor defect which was marginal as to whether I just put up with it. After pressure from household management I contacted Mersey MDF who replaced it promptly with no questions asked. 100% perfect customer service, and a 100% happy customer.

February 27, 2026
Rated 4 out of 5 stars

Good quality/ good price

Overall, I am very happy with this order. The cuts are correctly measured and built for purpose.

I was also very happy to receive a replacement order for the initial. Unfortunately, my order was left out in the rain and soaked up all the moisture. It was also damaged. So I emailed to ask for a replacement. I didn’t receive an email back saying they were going to reissue the order. But I was pleasantly surprised when it turned up and thankfully hadn’t been left out in the rain by the courier. That’s the only reason I haven’t rated them a 5.

I think it’s nice quality and a pretty good price for a custom size.

January 4, 2026
Rated 3 out of 5 stars

Improve delivery service

Improve delivery service
I accepted delivery since customer thought that it was not his place to inspect the item - minor damage - but having installed it the customer would not accept, and refused to pay. There was a small dent and scrape on long edge where packaging had been damaged.

December 31, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, on time delivery and competitively priced. Great quality of delivered product. Only point for possible improvement is the website ordering form which appeared to double the price when the quantity of the ordered product was increased to 2. Overcome that by entering 2 lines on the order for the same product with quantity of 1 on each line. This may be putting others off from ordering due to what appears to be a software glitch.

January 3, 2026

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