Mersey MDF, Plas & Ply Reviews 

589
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online ordering process and state that the custom-cut products match their precise requirements perfectly every time. Consumers are also very pleased with the overall product quality, noting that everything arrives securely packaged and well within the expected timeframe. Though some customers experienced frustrating issues where deliveries were unfortunately left outside in the rain or arrived slightly damaged during transit. A few reviewers additionally pointed out a noticeable lack of tracking updates and general communication from the courier regarding exact dispatch times.

What people talk about most

Product

Users describe positive interactions with product, expressing overall satisfaction and delight with the... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the wood materials and the... See more

Service

Customers had positive experiences with service, highlighting excellent and prompt support from initial... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, as experiences varied widely among consumers.... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting both smooth transactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Colour was accurate - delivery reasonable. Even the delivery driver commented on how well packaged it was. We ordered some prettt thin, long and fragile bits that were all packed in well with ply buf... See more

Rated 5 out of 5 stars

Excellent service, on time delivery and competitively priced. Great quality of delivered product. Only point for possible improvement is the website ordering form which appeared to double the price... See more

Rated 5 out of 5 stars

Cut exactly to size making installation easy. Great price and kept well informed up to despatch. Only down aside was the courier never sent anything to say it was out for delivery but that’s not Mer... See more

Rated 5 out of 5 stars

The ordering process for bespoke shelves is super easy. The website makes it really straightforward to see what you can order and how much it will cost so ordering what I needed took just about five... See more


Company details

  1. Lumber Store
  2. Do-it-Yourself Shop
  3. Furniture Manufacturer
  4. Hardware Store
  5. Kitchen Remodeler
  6. Shelving Store

About Mersey MDF, Plas & Ply

Written by the company

ABOUT US.

Mersey MDF, Plas, and Ply is a family-owned and run company focused on delivering a premier quality service at affordable prices.

Founded in 1919 as Mersey Timber Ltd the company has developed into a decorative board, sheet material specialist, hardware and bespoke manufacturing and cutting facility.

All of our products are responsibly sourced and, where appropriate, FSC certified. We stock a wide range of sheet materials including OSB; MDF; plywood; melamine faced chipboard; real wood veneers and an extensive range of decorative boards, either on stock or available to order, from the world’s leading manufacturers such as Kronospan, Egger, Xylo Cleaf, Sonae and Finsa to name but a few.

WHAT WE DO.

From our state of the art manufacturing facility in Liverpool we deliver all our products nationwide to customers in England, Scotland and Wales.

We provide bespoke cutting services and decorative edging services; the manufacture of made-to-measure kitchen and bedroom doors; carcass components; plinth and kickboard, cut to size MDF and other sheet material, made-to-measure shelving, and contract furniture production.

We also supply all aspects of hardware including hinges, handles, fixings, tool accessories, adhesives, sliding door gear, 3D wall, and much, much more.

We strive to provide a first-class customer service and a first-class product every time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

589 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(589)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered a product via B&Q from this…

Ordered a product via B&Q from this company and accidentally ordered to the wrong address.

They offered excellent customer service and reshipped it promptly. I was very impressed actually.

Product was some board clips for my kitchen which were good quality.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Bespoke Shelves

Ordered some made to measure shelves for an alcove and they are really high quality workmanship and accurately sized.
Good prices and speedy lead time.

July 1, 2025
Rated 5 out of 5 stars

2nd order

2nd order. Competitive pricing, delivered when promised and packaged well so no damage ( kitchen plinths). Accurately cut to size.

June 10, 2025
Rated 5 out of 5 stars

Plinth

Delivered quickly,I have used before and will use again

June 6, 2025
Rated 5 out of 5 stars

Quality plinth and good delivery

Website was easy to use to find and order samples which looked the closest matches to my current plinths. Samples arrived quickly and were good quality so I ordered a length of the best match. Arrived quicker than the indicated 10 day turnaround and was very well packaged and arrived undamaged. Very happy, would use again with no hesitation!

May 9, 2025
Rated 5 out of 5 stars

done the package i noticed a…

when i undone the package i noticed a crack in the kick board i braced it but was not happy about it i think i should have a refund on it .sorry about this bu i just wanted to finish the job .

May 13, 2025
Mersey MDF, Plas & Ply logo

Reply from Mersey MDF, Plas & Ply

Thank you for your review, and we're sorry to hear that your order arrived with a damaged kickboard.

We take great care in packaging our products to avoid such issues, but unfortunately, damage can sometimes occur during transit, which is outside of our control.

This is the first time we’ve been made aware of the issue, and we wish you had contacted us directly — we would have been more than happy to replace the item free of charge.

As you've chosen to complete the installation using the damaged item, we've processed a refund for you as requested. If you would still like us to remake and send a replacement plinth, please don’t hesitate to let us know — we’ll be glad to help.

Thanks again for your feedback.

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