Mersey MDF, Plas & Ply Reviews 

589
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online ordering process and state that the custom-cut products match their precise requirements perfectly every time. Consumers are also very pleased with the overall product quality, noting that everything arrives securely packaged and well within the expected timeframe. Though some customers experienced frustrating issues where deliveries were unfortunately left outside in the rain or arrived slightly damaged during transit. A few reviewers additionally pointed out a noticeable lack of tracking updates and general communication from the courier regarding exact dispatch times.

What people talk about most

Product

Users describe positive interactions with product, expressing overall satisfaction and delight with the... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the wood materials and the... See more

Service

Customers had positive experiences with service, highlighting excellent and prompt support from initial... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, as experiences varied widely among consumers.... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting both smooth transactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Colour was accurate - delivery reasonable. Even the delivery driver commented on how well packaged it was. We ordered some prettt thin, long and fragile bits that were all packed in well with ply buf... See more

Rated 5 out of 5 stars

Excellent service, on time delivery and competitively priced. Great quality of delivered product. Only point for possible improvement is the website ordering form which appeared to double the price... See more

Rated 5 out of 5 stars

Cut exactly to size making installation easy. Great price and kept well informed up to despatch. Only down aside was the courier never sent anything to say it was out for delivery but that’s not Mer... See more

Rated 5 out of 5 stars

The ordering process for bespoke shelves is super easy. The website makes it really straightforward to see what you can order and how much it will cost so ordering what I needed took just about five... See more


Company details

  1. Lumber Store
  2. Do-it-Yourself Shop
  3. Furniture Manufacturer
  4. Hardware Store
  5. Kitchen Remodeler
  6. Shelving Store

About Mersey MDF, Plas & Ply

Written by the company

ABOUT US.

Mersey MDF, Plas, and Ply is a family-owned and run company focused on delivering a premier quality service at affordable prices.

Founded in 1919 as Mersey Timber Ltd the company has developed into a decorative board, sheet material specialist, hardware and bespoke manufacturing and cutting facility.

All of our products are responsibly sourced and, where appropriate, FSC certified. We stock a wide range of sheet materials including OSB; MDF; plywood; melamine faced chipboard; real wood veneers and an extensive range of decorative boards, either on stock or available to order, from the world’s leading manufacturers such as Kronospan, Egger, Xylo Cleaf, Sonae and Finsa to name but a few.

WHAT WE DO.

From our state of the art manufacturing facility in Liverpool we deliver all our products nationwide to customers in England, Scotland and Wales.

We provide bespoke cutting services and decorative edging services; the manufacture of made-to-measure kitchen and bedroom doors; carcass components; plinth and kickboard, cut to size MDF and other sheet material, made-to-measure shelving, and contract furniture production.

We also supply all aspects of hardware including hinges, handles, fixings, tool accessories, adhesives, sliding door gear, 3D wall, and much, much more.

We strive to provide a first-class customer service and a first-class product every time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

589 reviews

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1-star

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Hasn’t replied to negative reviews

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4.8

All reviews

(589)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam Artists

Scam Artists

We paid way over the top for a kitchen that came in the wrong colour.

We bought the kichen on the recommendation of our builder. However, when the wrong colour came and the company refused any liability we started looking into the company.

We subsequently realised we also paid way over the top (30% more) for a kitchen that can be sourced from other local companies.

This company also give kickbacks to builders to incentivise them to recommend their company to unwitting customers.

Please check online for cheaper options.

Furthermore if your builder recommends this company, you should question their integrity

For a cheaper Larissa Kitchen go to Solid Surface Kitchens in Wigan. They will save you a small fortune.

Update
Following the reply from the company can you please clarify the following points;

1/ Why did Terry Stevens (the company owner) confirm by email that I paid significantly more compared the Solid Surface Kitchen Direct? (You can visit the google review where I have uploaded the email from Terry Stephens). This email demonstrates the 30% cost uplift compared to the other company.

2/ If you don't work in conjunction with builders, why was my receipt just one Larissa Kitchen? By this I mean I was charged for other kitchen doors (from a separate range) that my builder ordered for a different customer. This was not put on my receipt but i was charged for this all the same.

May 14, 2025
Unprompted review
Mersey MDF, Plas & Ply logo

Reply from Mersey MDF, Plas & Ply

Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience. However, we feel it is important to clarify several key points that have been misrepresented in your review.

Firstly, the colour of the kitchen you received was exactly the one that was ordered by your appointed representative. This was clearly stated on the invoice, which was sent directly to you for approval before any doors or panels were manufactured or dispatched. At no stage was there any discrepancy between the colour ordered and the colour delivered.

The issue regarding the colour was only raised more than a week after the kitchen had been fitted — by your fitter, who we must clarify is in no way affiliated with Mersey MDF, Plas & Ply. As a supplier, we do not offer a fitting service, nor do we take responsibility for the actions or errors of independent tradespeople.

When the colour dispute was raised, we reviewed the order history and correspondence in full and found no fault on our part. You were advised that we were under no obligation to change or replace the kitchen — a position that was later confirmed by your own legal counsel. Despite this, we remained courteous and professional throughout all correspondence.

We would also like to strongly refute the allegation that we offer any form of "kickback" to builders or third parties. This is simply untrue. Like many suppliers, we occasionally offer discretionary trade discounts, which are based solely on the recommended retail pricing from our manufacturers and balanced against our own cost prices. These are not incentives, nor are they exclusive to any individual or company.

While it is possible that similar kitchen styles may be offered by other companies, pricing is ultimately at the discretion of those businesses. The claim that you paid "over 30% more" is a highly selective and inflated figure that appears to have been used to support a narrative of overpayment rather than reflect the full context of the transaction.

We understand that a kitchen is a significant investment, and we always aim to ensure clarity and satisfaction with every order. In this case, we fulfilled the exact specification ordered and documented every step of the process with transparency.

If there are any further questions or issues you'd like to raise, we remain available to discuss them directly.


Mersey MDF, Plas & Ply

Rated 4 out of 5 stars

Plinth

Plinth arrived just as ordered. Great choice of finishes and sizes.

April 22, 2025
Rated 5 out of 5 stars

Great firm

Great customer service, speedy delivery. Material cut to correct length. Thank you so much.

April 18, 2025
Rated 5 out of 5 stars

Recommended!

Recommended!

Easy to order on website. Clear comms. Fab delivery. All cut perfectly to size. Thanks.

March 20, 2025
Rated 5 out of 5 stars

Great company

Great company. Quick and efficient. The products were as described and good quality. All items where packaged well and put in a safe place when delivered. I can highly recommend this company.

March 13, 2025
Rated 5 out of 5 stars

Great experience

Great experience, highly recommend this company, new plinth arrived quickly ‘ matched my existing colour well

January 23, 2025

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