Mertrux Mercedes-benz Reviews 

I just wanted to thank Ben and Dean for their exceptional help to resolve a battery issue on my new E450d. Even though the service department was very busy today Ben managed to fit me in for a diagnostic check and resolution. Ben and Dean kept me fully informed on progress and after 90 minutes I was able to leave with the issue resolved. Thank you so much for such outstanding service and accommodation. This is typical of Mertrux service and always valued and appreciated. David

I have been using this Mercedes service centre for over 20 years, and I can honestly say the service has always been outstanding. This is a garage I would happily recommend to everyone.

From the moment I arrived recently, despite not feeling well with flu, fever, and stomach issues, the team looked after me with genuine care and kindness. They arranged a lift back home for me, and later even called to say I didn’t need to come back as they would arrange for my vehicle to be returned. That level of service is truly exceptional.

A special thank you to Tammy, the manager, who I have known for many years since her earlier days at the front desk. It is wonderful to see her progress through hard work and dedication. Sue was, as always, very organised and supportive, and Ira on the service desk was extremely kind and professional.

I would also like to thank George the apprentice who dropped me home, Sam and George in the parts department, Cecil, and the rest of the team. Every single person was polite, helpful, and a credit to the business.

You can really tell this is a place that values both its staff and its customers. The atmosphere, professionalism, and genuine care set them apart.

10 out of 10 service. Absolutely fantastic. Highly recommended.

Friendly and helpful team. Great service and value in repairs and parts required. Thanks to all!

Mertrux has always provided excellent service, ever since I took my first Mercedes to them many years ago for servicing and any required service updates.
The staff could not be more friendly and helpful, and I would not hesitate to recommend Mertrux to any Mercedes car owner. Do not be put off by the name Mertrux, thinking they only deal with commercial vehicles, I find the friendly atmosphere and car servicing there to be far superior to other Mercedes main car dealerships in the Midlands.

Really disappointing experience on motorhome at Mansfield. booked in 12 days in advance - on arrival the necessary equipment was not onsite. next day forgot to get it again when time was of the essence.

Excellent service from Dean at Mertrux Derby! After an unexpected car repair and trying to find a garage at short notice, I came across Mertrux Limited and I was so impressed with the level of customer service and professionalism from Dean.

I was kept up to date with progress and costs and he went above and beyond to sort my car within a tight timeframe.

If you’re looking for a reliable garage, I highly recommend Mertrux! Thank you.

Family run Official Mercedes-Benz franchise, if you need car service ask for Jon Anderson. He always goes the extra mile, is highly personable and an all round great guy you can trust your passenger car with him and Mertrux Derby. Thank you for looking after me and my car.

Initially had problems with another branch but the Mansfield branch were excellent. From the initial contact with Phil the after sales manager to the actual work being undertaken by a clearly very experienced technician. The fault was found, parts ordered and actually repaired in less than 24 hours, with great communication throughout. Also to receive a follow up call the following day to ensure everything was ok was a nice touch.
Thank you

Took my mercedes sprinter in for 3 recalls and a engine management light on dash board. Mertruck Leicester investigated and told me there was oil getting into DPF and Turbo. £2400 later van back with me and MOT.
2 weeks later engine light on again, returned to Mertrux Leicester , to be told there is a crack in the DPF and needs new ( £2400). I took it to another garage and they have told me no cracks and all is ok just needed computer updated. Mertrux Leicester will have not returned my calls or e mails. Very poor after sales.

I have used Mertrux twice now to service my car, having been recommended to them by someone in the trade.

Each time I have used them, it is clear to see they run a slick operation. None of the faff and lacklustre service you get at most places nowadays.

Mertrux have clearly taken time to ensure they have the right processes & people in place to perform a professional, high quality service you'd expect from a company representing a luxurious brand! How refreshing!

Well done guys, keep up the great work!

Derby dealership

I was looking for a Mercedes van for awhile and came across this website. In short - you get a better van, the pre work that is carried out is amazing and then you get a 2 years Mercedes warranty. All for the same price you would pay from a smaller garage. This is the best service that I have had buying a vehicle. I cannot thank Ian Robinson enough for the service he’s provided. I travelled from Worcestershire to Derby because the service was that good.

I have 3 vans in for repair at 3 different locations.
First van has been in for over 23 weeks, Second for over 3 weeks and the last van for 2 weeks.
None have been repaired, all have parts still on order.
Just told on BACK ORDER from Germany.
Unable to get a loan vehicle but was advised I can get compensation but no one will reply to any emails or calls (6 MONTHS LATER).
WORST VEHICLE COMPANY EVER
You pay extra for the Mercedes brand but not worth it, better off with a local repair company.
DO NOT USE ! ! !

Used the Derby site. Fantastic Service, I had got a car serviced and MOT, the service was great, fast and very efficient. Jon and the rest of the team were amazing, they had arranged a loan vehicle for me at no cost, I have used this garage a few times and nothing but excellent service every-time.
Regards

Mr Singh