MesmerEyez Australia Coloured Contact Lenses Reviews 

651
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great products and very reasonably priced. Have already made 2 purchases. The contacts are very comfortable to wear and come in a huge variety of colours. Also great customer service!

Company replied

Rated 5 out of 5 stars

From the start it was quick and smooth placing my order... it was shipped overnight and arrived at midday the next day...tracking was spot on ...(I've had many times tracking was way off) .. so I was... See more

Company replied

Rated 5 out of 5 stars

Really good quality lenses, super comfortable and opaque! I usually order the 3 month mini scleras for cosplay and the price is really affordable and they look amazing. They also run deals and discoun... See more

Company replied

Rated 5 out of 5 stars

Ok lenses are great, they arrive quickly and there's a million to choose from. I've settled on 50 shades grey for my brown eyes just because I think they don't look too fake, but do look somewha... See more

Company replied

Company details

  1. Cosmetics Store
  2. Contact Lenses Supplier

Written by the company

MesmerEyez is the worlds No.1 eye colour change brand. A British brand now distributing from Australia. Seen in Vogue & London Fashion Week. Our Mission at MesmerEyez is to be the company that best understands eye colour change. To lead, innovate and bring our customers the most comprehensive choice with the best quality and comfort.


Contact info

4.9

Excellent

TrustScore 5 out of 5

651 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(651)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE

My original order did not arrive within the estimated 3-5 business days timeframe. I contacted the team and Mo organised to process my refund if my order did not arrive within a week. Although I was a little disappointed with not receiving my order, Mark got in contact with me straight away and organised to send my order via express; free of charge which shows how much they’re willing to help their customers out when things don’t go to plan. I understand that it can be frustrating when external agencies don’t deliver the parcel but Mark and team are exceptionally helpful and always go the extra mile to ensure client satisfaction. Thank you Mark for your assistance.

November 18, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Pip

Sorry that the originals didn't arrive :(

We offer a free shipping option (not many people do that anymore) and we state that it is not tracked and that is the option you went for.

99% of them make it but there will always be some that Aus Post lose unfortunately. If the originals don't make it then we always offer to send them again free of charge.

Once a refund has been actioned then it's over to the bank or PayPal to get the money back to you so that's out of our control.

I'll drop you an email to see if we can still help you out and have a wonderful day.

Thanks, Mark @ MesmerEyez
0402 526 621

Rated 4 out of 5 stars

I was refunded

I did my order for halloween in October and never received it. The next day after writing a review in Trustpilot the company apologised and refunded me the money of my purchase that was lost by the delivery company.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

My original order went missing as it was for work I was a little stressed. The own VERY QUICKLY and very kindly put my order in an express post package and I received it just in time. I was ever so grateful for his very thoughtful customer service and his willingness to help me in a bit of a jam. Amazing contact lens too, perfect fit and so comfortable for my client 😁

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

I couldn't get them in

I couldn't get them in. Tried for an hour.

October 18, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Mark

Sorry to hear you struggled to get them in :(

Lens in general can be a bit tricky to get in if you're new to them.

Will drop you an email now to get this rectified :)

Thanks, Mark @ MesmerEyez
0402 526 621

Rated 5 out of 5 stars

Thank you

Great lenses, great service

August 19, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Leigh,

We’re so glad you had a great experience! Thanks for choosing us

Rated 5 out of 5 stars

Awesome as usual!

Awesome as usual!

July 23, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Melissa,

Thank you so much! We're thrilled you love your purchase.

Rated 5 out of 5 stars

A Heads-Up on the 'White Blind' Lenses

Just got the "White Blind" contact lenses, and honestly, I wish there was a bigger warning about how they totally blank out your vision—definitely only good for photos and not for moving around.
That said, the delivery was quick, and the customer service team reached out after seeing my initial review. They were super helpful, offered to send a different pair that won't impair my vision, and are looking into making the warnings clearer on their site. Appreciate the quick response and care from their team!

July 19, 2024
Unprompted review
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Maria

The Blind White contact lenses cover your pupil which makes it really hard to see.

We do say this in the product description '*The lenses cover your pupil and therefore blur your vision. Do not drive when wearing these lenses and be careful if you're going outside.' but we will see if we can make it a bit clearer to avoid this in the future.

Edit: Glad we managed to get this sorted for you Maria :)

Thanks, Mark @ MesmerEyez
0402 526 621

Rated 5 out of 5 stars

Love these so much bought another pair

Love these so much bought another pair, the colour is true to what you seepn the internet, easy to apply and fit perfectly.

June 25, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Maria,

Thank you so much! We're thrilled you love your purchase.

Rated 5 out of 5 stars

Great service

Great service . Speedy delivery.

April 17, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Michael,

We’re so glad you had a great experience! Thanks for choosing us!

Rated 5 out of 5 stars

Love the range of colours

Love the range of colours, prices are fantastic and the shipping was incredible fast,
Thx you 😊😊

April 17, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Layla,

Thank you so much! We're thrilled you love your purchase.

Rated 5 out of 5 stars

Great delivery

Contacts are great, and it was amazing to support an Australian company! After my order it took about 2-3 days to arrive, just amazing service :)

February 19, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Rebacca,

We’re so glad you had a great experience! Thanks for choosing us!

Rated 3 out of 5 stars

Be careful with the showcase photos

Lenses fit great and are extremely comfortable in eyes I can forget they're even in! Have worn a few times although I feel the colour doesn't look as how it came across in the images on their website. I do have blue eyes originally and was wearing a different shade of blue on top which may have amplified it but I am quite disappointed.

Edit: Hey Mark, thankyou for the reply. I couldn't figure out how to reply to your message so hopefully this works. Order number should be under the name Ben Fulton

Second Edit: Sorry haha, hopefully you see this edit
Could you please let me know what email it was sent to? I'm not sure which email was used when placing my order, may have used my work one as cant find the email!!
Thankyou

January 28, 2024
Unprompted review
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Edit: Hi Ben you can email Support@mesmereyez.com.au and we will get this resolved. It looks like the email we have on file for you is not working.

Edit: Nice one Ben, I've dropped you an email.

Hi Ben

Sorry to hear that you were disappointed with the colour.

The lady in the picture has Green / Brown eyes so maybe that's why they looked different on your eyes?

Can you provide your order number or surname so that we can get in touch to rectify this please?

Thanks, Mark @ MesmerEyez

Rated 4 out of 5 stars

Delivery didn't take to long colour…

Delivery didn't take to long colour looks great. Would like to see more natural looking coloured contacts at a better price though

January 4, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Dillon,

Thank you so much! We're thrilled you love your purchase.

Rated 5 out of 5 stars

Loved it ❤️

The lenses were absolutely beautiful and comfortable to wear. I received a lot of compliments.
I'm in the process of ordering another pair. Delivery was quick. No issues.👍🏻

January 4, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Zeeb,

Thank you so much! We're thrilled you love your purchase.

Rated 5 out of 5 stars

Been using this company for 2 years

Been using this company for 2 years. Not one fault to speak of. The owner is responsive to questions. Happy to tell everyone to use them.

November 24, 2023
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Dee,

We’re so glad you had a great experience! Thanks for choosing us!

Rated 5 out of 5 stars

Such good quality

Such good quality - so many compliments. Ordering again.

November 19, 2023
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Lily,

We’re so glad you had a great experience! Thanks for choosing us!

Rated 5 out of 5 stars

The best!

Insanely fast shipping (ordered Sunday got here Tuesday!) and amazing prices. I don’t go anywhere else for my lenses! x

November 28, 2023
Unprompted review
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Fia,

We’re so glad you had a great experience! Thanks for choosing us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look