MesmerEyez Australia Coloured Contact Lenses Reviews 642

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Their service is too fast and amazing I thought I lost my package but mark helped me so much he redeliver me then later I got both. Really recommended

Company replied

Rated 5 out of 5 stars

So initially my order was untracked and got lost in the mail. I emailed the support team and got a response in less than 12 hours and they immediately resent out an express package with tracking that... See more

Company replied

Rated 5 out of 5 stars

I have purchased coloured lenses from party shops that do costumes and they were uncomfortable & made my vision a bit blurry. These lenses do neither! Comfortable and very easy to wear. They are al... See more

Company replied

Rated 5 out of 5 stars

Ordered 22mm sclera lenses, I received my order within 2 days with the free express shipping on my order. Easy and accessible, ordering process was simple and easy. There was an issue where the lenses... See more

Company replied

Company details

  1. Cosmetics Store
  2. Contact Lenses Supplier

Written by the company

MesmerEyez is the worlds No.1 eye colour change brand. A British brand now distributing from Australia. Seen in Vogue & London Fashion Week. Our Mission at MesmerEyez is to be the company that best understands eye colour change. To lead, innovate and bring our customers the most comprehensive choice with the best quality and comfort.


Contact info

4.8

Excellent

TrustScore 5 out of 5

642 reviews

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Rated 5 out of 5 stars

amazing service

I had my contact lenses get lost in the post but the customer service agent Mark had this matter resolved swiftly and really happy with my experience. I expect the lenses to be as great as the service I received

June 17, 2025
Rated 5 out of 5 stars

Awesome quality

Awesome quality, great price and fast delivery

June 17, 2025
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hey Elizabeth,

Thank you for sharing your experience. We are thrilled you love your lenses :)

Rated 5 out of 5 stars

Excellent service,very friendly,great…

Excellent service,very friendly,great price,and very comfortable lenses.

June 23, 2025
Unprompted review
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Denham,

Delighted to hear you are enjoying your lenses :)

Rated 5 out of 5 stars

I love my natrual contacts lenses👀💚💙 I…

I love my natrual contacts lenses I bought blue 💙 and green 💚 eyes I get so much compliments really love this business continue the great work❗️

February 16, 2025
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Michele,
We are thrilled you are enjoying your new look. Thank you for your support :)

Rated 1 out of 5 stars

I didn’t not received my package that I…

I didn’t not received my package that I order the lenses eye contact too bad and I need to refund my money

December 26, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Akamatang

Thanks for speaking to us over email.

As you provided the wrong address we have now resent them to the correct address.

Thanks, Mark @ MesmerEyez

Rated 4 out of 5 stars

fast delivery

fast delivery, good color in my eyes.

November 21, 2024
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Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Tan,
We are so glad you had a great experience with us.

Rated 5 out of 5 stars

Impressed

I have purchased coloured lenses from party shops that do costumes and they were uncomfortable & made my vision a bit blurry.
These lenses do neither! Comfortable and very easy to wear.
They are also done so subtly that rather than completely and obviously change your eye colour, they enhance & modify your eye colour almost imperceptibly.
These are definitely a winner & I highly recommend them.

November 20, 2024
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Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Lolly, Delighted to hear you are enjoying your lenses. Thank you for your support. We truly appreciate it.

Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE

My original order did not arrive within the estimated 3-5 business days timeframe. I contacted the team and Mo organised to process my refund if my order did not arrive within a week. Although I was a little disappointed with not receiving my order, Mark got in contact with me straight away and organised to send my order via express; free of charge which shows how much they’re willing to help their customers out when things don’t go to plan. I understand that it can be frustrating when external agencies don’t deliver the parcel but Mark and team are exceptionally helpful and always go the extra mile to ensure client satisfaction. Thank you Mark for your assistance.

November 18, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Pip

Sorry that the originals didn't arrive :(

We offer a free shipping option (not many people do that anymore) and we state that it is not tracked and that is the option you went for.

99% of them make it but there will always be some that Aus Post lose unfortunately. If the originals don't make it then we always offer to send them again free of charge.

Once a refund has been actioned then it's over to the bank or PayPal to get the money back to you so that's out of our control.

I'll drop you an email to see if we can still help you out and have a wonderful day.

Thanks, Mark @ MesmerEyez
0402 526 621

Rated 4 out of 5 stars

I was refunded

I did my order for halloween in October and never received it. The next day after writing a review in Trustpilot the company apologised and refunded me the money of my purchase that was lost by the delivery company.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

My original order went missing as it was for work I was a little stressed. The own VERY QUICKLY and very kindly put my order in an express post package and I received it just in time. I was ever so grateful for his very thoughtful customer service and his willingness to help me in a bit of a jam. Amazing contact lens too, perfect fit and so comfortable for my client 😁

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

I couldn't get them in

I couldn't get them in. Tried for an hour.

October 18, 2024
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Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Mark

Sorry to hear you struggled to get them in :(

Lens in general can be a bit tricky to get in if you're new to them.

Will drop you an email now to get this rectified :)

Thanks, Mark @ MesmerEyez
0402 526 621

Rated 5 out of 5 stars

Thank you

Great lenses, great service

August 19, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Leigh,

We’re so glad you had a great experience! Thanks for choosing us

Rated 5 out of 5 stars

Awesome as usual!

Awesome as usual!

July 23, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Melissa,

Thank you so much! We're thrilled you love your purchase.

Rated 5 out of 5 stars

A Heads-Up on the 'White Blind' Lenses

Just got the "White Blind" contact lenses, and honestly, I wish there was a bigger warning about how they totally blank out your vision—definitely only good for photos and not for moving around.
That said, the delivery was quick, and the customer service team reached out after seeing my initial review. They were super helpful, offered to send a different pair that won't impair my vision, and are looking into making the warnings clearer on their site. Appreciate the quick response and care from their team!

July 19, 2024
Unprompted review
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Maria

The Blind White contact lenses cover your pupil which makes it really hard to see.

We do say this in the product description '*The lenses cover your pupil and therefore blur your vision. Do not drive when wearing these lenses and be careful if you're going outside.' but we will see if we can make it a bit clearer to avoid this in the future.

Edit: Glad we managed to get this sorted for you Maria :)

Thanks, Mark @ MesmerEyez
0402 526 621

Rated 5 out of 5 stars

Love these so much bought another pair

Love these so much bought another pair, the colour is true to what you seepn the internet, easy to apply and fit perfectly.

June 25, 2024
MesmerEyez Australia Coloured Contact Lenses logo

Reply from MesmerEyez Australia Coloured Contact Lenses

Hi Maria,

Thank you so much! We're thrilled you love your purchase.

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