We've been using Message Direct to handle our emergency business calls outside of UK office hours since 2022. We're very happy with service levels and the speed of response. Their team are professiona... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We've been with Message Direct for 2 years now, and we couldn’t be more satisfied with their service! The team is professional and always handles calls promptly, providing seamless support every time.... See more
Company replied
Message direct were professional from the very beginning of contact with them. Their service is first class and nothing is too much trouble. It is a seamless phone answering service and if you are b... See more
Company replied
We really wished we had set up a call handling service from day one. When our lines are busy they pick up the calls and provide us a quick email/message ready for us to call back whoever was trying t... See more
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Company details
Written by the company
Over the course of the last 30 years, we’ve built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions.
Contact info
United Kingdom
- 0800 151 2973
- www.message-direct.co.uk
4.6
Excellent
117 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt efficient and friendly process…
Prompt efficient and friendly process getting the service set up. Once service is running customers report an excellent experience with calls answered immediately
March 30, 2026
Not all call answering providers are the same, just like not all Will Writers are the same!
Message direct are a great asset to the service we offer to our clients. They are polite and helpful handling our overflow inquiries. I have already recommended them to one of our business contacts who is looking for a new phone answering service.
January 16, 2026
Claudia from the onboarding team was…
Claudia from the onboarding team was absolutely great. The whole process and experience was very easy and quick. Our account set up and going live was all done very quickly.
Thank you Claudia/Message Direct
January 5, 2026
Our phone is diverted to Message Direct…
Our phone is diverted to Message Direct when we are not available, they offer a 24/7 service and the phone is answered by real people and book appointments and help with queries. We are very pleased.
December 19, 2025
Reply from Message Direct
Great to hear our 24/7 team (real humans 😊) have been able to book appointments and handle queries for you, thanks for the 5* review!
I recently started using Message Direct…
I recently started using Message Direct as my answer phone service for my company and would rate this company outstanding- all communications are fantastic and they answer my calls just as required.
Would highly recommend if you are looking for this kind of service
December 16, 2025
Unprompted review
Reply from Message Direct
It’s great to know our communication has been spot on and, most importantly, that we’re answering your calls exactly as you need us to. Really appreciate the recommendation, and we’re looking forward to supporting you as you grow!
They have been great in making sure we…
They have been great in making sure we communicate with our patients even when we are busy
December 8, 2025
Reply from Message Direct
Thanks so much for the review! We’re really glad we’ve been able to help you stay connected with your patients, especially when things get busy. We’re always here to make communication easier for you.
Message direct were professional from start to finish …
Message direct were professional from the very beginning of contact with them.
Their service is first class and nothing is too much trouble. It is a seamless phone answering service and if you are busy doing your job, they take care of incoming calls leaving you to work undisturbed. It is excellent value for money .
December 5, 2025
Reply from Message Direct
Thanks so much for the great review! We’re really glad you’ve found our service easy, seamless, and helpful while you get on with the real work. It’s brilliant to hear you’ve had a great experience with us and feel you’re getting good value too. Really appreciate you sharing this!
Great service for busy people
Very professional, very good level of communication ,efficient, all the messages are in time and very clear!
So ,for me at least, just something I didn't know I need ,and now is part of my busy life!
Also ,very affordable service!
So for me ,is very easy to recommend Message Direct!
Thank you
November 18, 2025
Reply from Message Direct
We are often one of those things you didn't realise you needed until you work with us and now you can't live without us! Thanks for the brilliant review.
Reply from Message Direct
Thanks for the fab 5 star review Stuart!
They give such a great service
They give such a great service, don't make errors and are very easy to deal with.
I would recommend there services
November 7, 2025
Reply from Message Direct
It means a lot to us to be recommended so thank you Mandy, that's a lovely review.
Fantastic service
Fantastic service! The team is professional, responsive, and always quick to assist when we need them.
November 6, 2025
Reply from Message Direct
Fantastic 5 star review, thanks Jessica!
Reply from Message Direct
Thanks for the review Nigel, great to hear about the good service.
Excellent Serivce!
Message Direct provided an excellent rolls royce service for us for over 18 years and the only reason for leaving was due to the sale of the company. We would recommend Message Direct and wouldn't hesitate to use again.
October 30, 2025
Reply from Message Direct
Thank you so much for your incredible review and for trusting us over the past 18 years! Being described as a “Rolls Royce service” really means a lot to us — we’ve loved supporting your business and are so grateful for your recommendation. Wishing you all the best in your next chapter.
Reliable and accurate message taking
November 6, 2025
Reply from Message Direct
Thanks for the 5 stars Guy!
so far so good its working for us
November 6, 2025
Reply from Message Direct
Great to hear its working for you, thanks for the review!
Reply from Message Direct
Excellent review, thanks Paul!
Reliable and excellent service from a…
Reliable and excellent service from a friendly team
October 13, 2025
Reply from Message Direct
Thanks for the 5 Stars Peter, great to hear our friendly team are delivering an excellent service!
Reply from Message Direct
Great to hear our onboarding is easy and our system is working for you, thanks for the 5 star review!
Quick responses allowing our business to develop
Response from staff is quick and efficient, allowing us to function as a business, even if we aren't always available to take the calls.
The information taken reflects what we need, and is clearly tailored to us as a business.
October 8, 2025
Reply from Message Direct
Thank you so much for your kind words! We’re delighted to hear that our team is helping your business run smoothly and that the information we provide meets your needs. It’s always our goal to offer a service that feels tailored and reliable, and we’re thrilled that it’s making a difference for you.
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