MetaMask Reviews 

654
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Horrible experience, ungodly slow network, gauging fees, they hold your funds and force you to add more money to transfer or withdraw any money out, requires you to re sign in repeatedly (within minut... See more

Rated 2 out of 5 stars

Its gotten so slow and its full of ads now.... Also too many confirmation screens like why open another popup screen just to click "back home" when its not necessary... With companies/projects l... See more

Company replied

Rated 1 out of 5 stars

Whilst the genuine platform is probably functional, sadly it's being used by scammers who pretend to transfer crypto to a genuine platform i.e. Coinbase, but nothing appears. An email from the scamme... See more

Rated 1 out of 5 stars

Terrible bridge and swap experience They don't fill anything properly. They are unable to convert a stable coin into POL (a coin with tons of liquidity) and giving a lot of BS reasons. Absolutely h... See more

Company replied

Company details

  1. Software Company

Written by the company

A crypto wallet & gateway to blockchain apps. Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens. Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.


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You should know

1.4

Bad

TrustScore 1.5 out of 5

654 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 1 month

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1.4

All reviews

(654)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad bad bad bad bad

highly used for scams as well as a lot of technical problems on their end. Alsoooo, the rates they charge are just absurd (For someone who uses Euros at least)

February 16, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad experience.

Very bad experience.
They not accept recovery phrase that was given at the time of signup account. I have screenshot of recovery phrase but when write it for account recovery, answer is invalid recovery phrase.

July 8, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

It will steal the most valuable thing you have - your time. I look forward to the day when this awful wallet will be consigned to the dustbin of crypto history. There are much better alternatives out there.

February 7, 2024
Unprompted review
Rated 1 out of 5 stars

METAMASK IS USED BY SCAMMERS

Whilst the genuine platform is probably functional, sadly it's being used by scammers who pretend to transfer crypto to a genuine platform i.e. Coinbase, but nothing appears. An email from the scammer will then ask you to download the app with parameters which make the app appear to contain funds. In this case the MetaMask app is a fake dummy non functional app which cannot carry out any functions including cashing out to FIAT. Avoid this like the plague.

January 24, 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMER COMPANY!

SCAMMER COMPANY!

Bought some crypto from my card, or so i thought, my Metamask wallet account have been inaccessible since i got charged and no costumer service at all, stay away unless you like to get scammed.

January 3, 2024
Unprompted review
Rated 1 out of 5 stars

Piece of crap

Piece of crap. If you use this wallet expect to lose all your crypto or at least spend most of it on gas fees.

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience, ungodly slow network, gauging fees, they hold your funds and force you to add more money to transfer or withdraw any money out, requires you to re sign in repeatedly (within minutes) rambling user help section. Ended up having to successfully transfer my funds out $2.50 at atime, tried bridging and/or switching networks but took more than an hour to xfer $48. The browswr extention was bad but the app was even worse

January 16, 2024
Unprompted review
Rated 1 out of 5 stars

Pure Thieves

A Pure Scam, they're asking for another Funds to activate my account after the Initial transfer didn't show up, I Lost it.❌❌❌

January 14, 2024
Unprompted review
MetaMask logo

Reply from MetaMask

MetaMask support will never ask you to deposit funds to your account. That's a scammer posing as MetaMask Support. We will never contact you via Private/Direct message/Email/etc. (we never ask for those details when creating an account, so we cant contact our users directly.)

We work to prevent our users from being scammed, but we can't prevent everything users may choose to do with their wallets.

The only way to reach our support is from the get support link in app/extension (menu > get support) or https://support.metamask.io - Start a conversation (once you answer the bots questions, you'll be connected to a person on our support team) Please reach out to us.

Rated 1 out of 5 stars

I lost all my STC tokens that i bought…

I lost all my STC tokens that i bought few years ago. not even the transactions are shown anymore. unreliable platform, AVOID at all costs.
I only use Binance now.

January 9, 2024
Unprompted review
MetaMask logo

Reply from MetaMask

You can check your wallet address on a block explorer to see the exact contents. We don't display every token automatically because the sheer volume (over 250k on Ethereum alone) and many are scams.

If you see them on the block explorer -
Make sure you have the correct network added: https://support.metamask.io/hc/en-us/articles/360043227612-How-to-add-a-custom-network-RPC

Then make sure you have the token's contract address added: https://support.metamask.io/hc/en-us/articles/360015489031-How-to-display-tokens-in-MetaMask

Best way to reach us is from our support page: https://support.metamask.io - start a conversation (will start as a convo with a bot)

Rated 1 out of 5 stars

Pure SCAMMING

Warning ⚠️
Pure SCAMMING
I received a message saying:
Customer service notice: Because your team is suspected of frequent transfers in batches, the system automatically locks your funds and activates the security protection mode. Now any user needs to recharge 500USDT into the wallet to unlock it. From the DeFi Intelligent Mining Team

Now I'm unable to get my balance, it's Zero

December 23, 2023
Unprompted review
Rated 1 out of 5 stars

I fell in a scam

I fell in a scam. And I talked to metamask about how my wallets were connected without my permits at a phishing site and the support kept saying it is impossible. I understand how a c.s. know everything about technical issue. Of course they don't. But the way how these "smarties" make you look like you are the idiot. Metamask is never safe to use.

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

got browser hijacked hours after metamask install

Installed this extension as prep for future trading. About 30mins after I shut down my pc I got signs of hacks happening on sessions that were active on my pc only, with no 2FA on sites I don't visit much. A trojan was detected in a temp folder of chrome when I got home & took a full scan. Took me 3 days to clear up all the hacks on those accounts but luckily wasn't affected financially

December 16, 2023
Unprompted review
Rated 1 out of 5 stars

TWO of MetaMask's mistakes lost me £5k

TWO of MetaMask's mistakes lost me my wallet.

I know crypto is a risk and I risked my own money, but I didn't think it would just disappear into thin air due to TWO errors on MetaMask’s behalf.

So, the first issue I had was my wallet being frozen and getting an error when I tried to do anything. I’m still logged in, it asks for my password, says welcome back, but nothing works.

I spoke to the support team, they told me the only way to fix this error was to delete and reinstall the app. The only problem was I didn’t write down my secret recovery phrase…

No problem right? I’m still logged in so I can just go into the settings and reveal it right? WRONG!

Error number two, “can’t unlock your account, try again”. Balls, I’ll try the seed phrase… Same again.

And I know I put the password in right because

a) I used the same password to log into the account

b) I put the password in wrong on purpose and it said “incorrect password”

c) It gives me a tick, asks me to hold a button to reveal the phrase and then has the error

Yes, I know its partly my fault for not writing down the SRP as soon as I downloaded the app, but like many people just starting, I didn’t think I’d be throwing so much money into an unreliable app.

I have now spoke to several members of the support team, one was helpful(ish) and the others assumed I was the problem, saying things like “you put the password in wrong”, “you need to reinstall the app”, “its the wrong phrase”(whatever that means).

Eventually my issue got escalated to the technical team, good news right? wrong again.

“the only way is to reinstall the app”

I then explain again that the SECOND issue meant I cant reinstall the app because I’ll lose everything.

“you need to reinstall the app”

I explain AGAIN that I’m still logged in, there must be something they can do

“you are told to back up your phrase when you download the app”



Clearly not even reading my email and now, after explaining again and asking for updates, I’m being completely ignored.

As you can imagine seeing your hard work disappear is very disappointing.

And from reading other people’s reviews, they have had great interactions with the support team so maybe I just got unlucky with who I spoke to? The person I am emailing is called Max Hernandez.

All I am hoping is that this review will get me in touch with someone actually willing to try and help me rather than spewing standard protocol information and copy and pasting.

This is what I do have:

- says my phrase is backed up
- I am logged in still
- It knows my passwords are correct and associated with my account
- I can track my wallet and see it still exists

Can anyone help me? it would mean a lot.

Thanks for reading.

December 11, 2023
Unprompted review
Rated 2 out of 5 stars

DEAD APP!!

DEAD APP!!! (Real rating is 0)
It will ruin your crypto experience Once you put money in, it is very hard to get it out. Stick to trusted exchanges; it will chew up your profits in transaction fees when you eventually get your money out, Uses ETH as gas(the most expensive probably to fund the dead app) for every transaction basically. DO NOT USE!!!

November 27, 2023
Unprompted review
Rated 1 out of 5 stars

Wont release coins they are crooks

Wont release coins. Wont allow swap, nor let 3rd party to swap my coin. They want to just keep it...
Its f@$king stealing.

October 30, 2023
Unprompted review
MetaMask logo

Reply from MetaMask

We never have access to users accounts.

Reach out to our support team so we can help. Https://Support.MetaMask.io then click start a conversation.

Rated 1 out of 5 stars

But this is still happening

But this is still happening, it's a shame, when the law enforcement authorities finally think to do something about this Metamask, they keep stealing and lying with the same answers they've been writing for a couple of years. People don't log into this wallet, even if you it's about your life, because your money, effort and time will be wasted like many of us. You can write to them, pray to them or whatever, some even committed suicide, they won't listen to you, because they don't care about you, they just care to your hard earned money. Truth and justice come when you least expect it, I wouldn't want to be in their shoes when they come!

October 23, 2023
Unprompted review
MetaMask logo

Reply from MetaMask

We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. MetaMask is one of the most battle tested names in web3. We're the most used self custodial wallet in the world in part because of our impeccable security & audit history.

Unfortunately, no one is able to reverse a blockchain transaction, but reach out to our support team so we can investigate and help provide next steps. https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.

Rated 1 out of 5 stars

If there were 0 stars I would have…

If there were 0 stars I would have picked that.

MetaMask is for software engineers to use, if your not a software engineer with lots of crypto knowledge you will lose all your money or tokens. never use this. perhaps in the next 15 - 20 years MetaMask software engineers will understand product development & product testing, then release something that actually works for the general public.

October 15, 2023
Unprompted review
MetaMask logo

Reply from MetaMask

We aim to build tools that are as useful to a first time user as they are for a blockchain developer. Sometimes we miss the mark. We'd love to hear more about your ideas on how we could improve.

Our Discord (https://discord.gg/consensys) or our forum is the best place to chat (https://community.MetaMask.io/) but feel free to edit in any suggestions you have to your review here. Our users feedback is exceptionally valuable. (a big piece of my role is user advocacy in developer chats.)

Rated 1 out of 5 stars

My money just got lost

My money just got lost

I just lost my money, and I have seen other comments for Meta Mask, and a lot of people have lost money like me.

They are 2 possibilities..

1. Meta is getting money from their clients and saying they have been scammed.

2. Their security system sucks and is easy for scammers to take money

October 7, 2023
Unprompted review
MetaMask logo

Reply from MetaMask

We're one of the most battle tested names in Web3. We host a robust bug bounty program, and have one of the lowest amounts paid (despite being one of the oldest names) because our security has been proven time and again. What we can't prevent is actions users may choose to take (like connecting to scam dapps)

We never have access to users accounts, and we work tirelessly to end scams in the crypto ecosystem. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.

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